Fly Dubai / online ticketing glitch

Dubai, United Arab Emirates
Contact information:

I am compelled to report the complaint here as Flydubai is not responding and took a unilateral decision.

There is a software glitch in flydubai web booking date calendar while booking flights and because of your software issue my booking date was altered to 2017 instead of 2016.

Due to this I have incurred a loss of AED 239 as extra charges and also I had to reschedule all my business appointments and lot of inconvenience and potential loss to me and by business associates.

I expect Fly Dubai to investigate this, contact me for clarifications and refund the amount along with damages for mental agony and harassment caused. I demand an urgent revert from flydubai customer service head, failing which I reserve rights to approach the relevant government bodies for redressal of customer grievances.

This is a genuine flaw in their system and I would be happy to show you that

deeply aggrieved customer

Jan 30, 2017

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