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Fly Dubai


refusal to issue boarding pass

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
Fly Dubai
United Arab Emirates
I am supposed to fly today Sunday 14 November 2010 at 07:15 to Bahrain via Fly Dubai. Unfortunately the staff of Fly Dubai Check-in counter refused to issue me a boarding pass. They were telling me that I need to get a Visa, this is not the first time I visited Barhain. I am a Filipino & a resident of Dubai for 5 years now & holding a Visa that will expire on September 2011 sponsored by a Bank in Dubai I am working as Senior Officer - Credit Analyst. It is a practice here in UAE for the Banks use a Generic Title for their sponsorship & my Visa Title is Accounting Clerk / General. The staff of Fly Dubai were telling me that I need to get a Visa because my job title is not in their list. I spoke with a lot of staff there at the airport even with the Dubai Immigration Officers & they tolf me that it is okay for me to travel to Bahrain . I even checked the Ministry of Interior Website of Bahrain (http://www.evisa.gov.bh/index.html) about my eligibility & shows there that I don’t need a visa. I called Bahrain Immigration in Bahrain at Tel No. 00973 17399764 & spoke with Immigration Officer Mr. Ali he said I am eligible to get 3 days Visa upon arrival. I missed my flight already & had a lot of damages on this experience with Fly Dubai airline.

When I was in the airport there were a lot of Fly Dubai passengers with the same issue. I inquired with ither airlines like Emirates & Gulf Air (which i had experience travelling with them before to Bahrain & I never had any hassle) & both were telling to that they will allow me to board their aircraft.

What's worst is that Fly Dubai ticket is non-refundable in cash. This could be one of their tactics to steal money from people looking for a budget airline. How could they refused me to enter Bahrain if even Bahrain Immigration Officer was telling me that I am eligible to enter Barhain.

Fly Dubai Confirmation No. TV2QAM
Complaint comments Comments (1) Complaint country United Arab Emirates Complaint category Airlines


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N  14th of Nov, 2010 by    0 Votes
have you ever been to bahrain? if yes you could have shown them your old visas which you got in the airport, sometimes the check-in guys r punch of idiots & no point of agruing with them.

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Dubai International Airport, Terminal 2, PO Box 353
United Arab Emirates
+971 600 544 445
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