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1.2 40 Reviews

FlowerAura Complaints Summary

2 Resolved
28 Unresolved
Our verdict: If considering services from FlowerAura with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FlowerAura reviews & complaints 40

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Newest FlowerAura reviews & complaints

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P
2:55 pm EDT

FlowerAura Product Missed twice.

Hi,

I ordered from praveen.[protected]@gmail.com a cake to Bangalore with chocolates. You missed it and you apologized.

Order Id: 5749152 I ordered two weeks before any you missed to deliver the teddy and my wife received it late and you apologized.

today I ordered Order Id: 5776741. Did you missed delivering rose

What is the surprise then ? I am from Germany and ordered to give my wife a surprise.

Please don't apologize again. The same mistake every time. Better refund the amount. Because what is the use delivering the roses after one or two days . No surprise at all.

Very bad experience. I am deleting my account after receiving your response.

- Praveen

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A
12:27 pm EST

FlowerAura Partial and late delivery

Order no. : 5127577
I ordered for roses and ferrero chocolates in vadodara grand mercure surya palace hotel, sayajiganj. Firstly order reached extremely late despite of booking it well on time. Secondly the delivery guy delivered only roses. Thats so unprofessional and hassle for receiver. I am extremely disappointed with the service by floweraura.
Ruined valentine's day.
There was no support from customer care as well as the help number was always busy and no revert from any agent on mails too.

Desired outcome: None

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A
9:55 pm EST

FlowerAura product not delivered and advised that it has already been sent - order : 4245308

Hi Team,

The OrderID: 4245308 was placed on February 13 at 9:02 PM with the promise of delivering it by 14th Feb 2020, 9:00 - 21:00 hrs.
However when I checked with your online services via chat I had been advised that this would be delivered within today with no guarantee of any fixed time. I was charged 36.61 AUD and I have all the receipts.
I have been following up with the receiver and they have advised that they never received any phone call or any delivery guy coming to their house with the present - " Hearty Ferrero" throughout the day.
At around 2:56 AEST I received the notification that the order has been completed, whereas when I checked with them at around 6 AM IST nothing has been delivered.
This is complete rip off and playing with feelings for the two parties involved. I have all the proofs with myself and I am in process to take this further to make sure that this is taken to highest level possible to defame your company. Do they think really their company can grow doing this ?

I need an asap reply from this organisation on this. I need the exact details of your reason with the exact details of how dare you not deliver this as per set expectations and have the right to update the status without completing the job. I need an immediate investigation on this. What would their next steps be so that I can prepare my self too for the legal battle in case you guys are not in a mood to respond or resolve.

Ashamed of Choosing these guys, I made a bad choice. They spoiled my valentine day..

Awaiting an immediate response.
Akhil

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J
1:00 am EDT

FlowerAura Order#3693003 delivered on 19/08/2019

I am very disappointed about the product that was delivered for the order # 3693003 . This was a bouquet/ arrangement of white anthuriums, white lilies, orchids, roses and carnations which I wanted for my partner on his birthday. You had emailed me yesterday saying that anthuriums and orchids were not available. I had emailed back and also spoke to customer care because these 2 variety of flowers were the most expensive and exotic in the arrangement and that was the reason for ordering an expensive arrangement. I was reassured that a number of white roses amounting to an equivalent sum would be added in the place of these expensive flowers. Please see below the photograph of the bouquet delivered this morning. It is absolutely rubbish Compared to what was promised. There were only 3 roses, one of which looked old and stained ! It was such an embarrassment for me that the cheap bouquet was delivered to my partner on his birthday. I had organised this from UK because I was not able to be there on his birthday in Bangalore. It is very hurtful that Flower Aura has been so disrespectful in dealing with my order despite repeated phone calls about this.
Please organise an immediate delivery of the best bunch of flowers that you can deliver free of cost or refund the whole amount of Rs 1545 I paid for this Rubbish .

Dr Jeevan J Crasta

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S
5:56 am EDT

FlowerAura delivery not done

I have ordered a cake, a plant and dryfruits for my sister for the occasion of rakshabandhan. This website assured me same day delivery on 15/8/2019. And today is 16/8/2019 it is not yet delivered. When I tried reaching them there customer care is also not reachable. After chasing them from morning till the afternoon. I got a mail saying your order is delivered. But when I checked with my sister she didn't received anything.

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11:11 am EDT

FlowerAura birthday cake wrong delivery

We ordered a birthday cake for my Mil . It had written MOM and was beautiful but these guys were so careless that they delivered the wrong cake and instead of apologizing they were so rude . .. they tried to offer me some discount so i dint give bad review.. . all i wanted was the right cake to be delivered... they justified it saying it depends on local chef which cake to deliver... but if it depends on local bakery to deliver it then why the hell do they charge so much for that particular cake. Charge a flat price.. [censored] .. the customer service is pathetic ... guys please please dont trust these prople .. they are fraud n loot people like us. I mso disappointed in floweraura and i wil surely never order from them. So even if u ever order from them dont expect anything as they dont deliver what you order for .. and show no sign of remorse or apology whatsoever
Attaching what we order and what we got . Abd paid over 800 for this piece of [censored]
#shame on you @floweraura

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6:02 am EDT

FlowerAura Damaged cake

Very upset with the cake you delivered to me. It was broken and didn't look beautiful. Nothing to hide, it looked ugly.
Didn't expect for them to say that I should blame the courier. But the thing is that I didn't use a courier delivery and took away this cake by myself. And I assure you I carried it carefully knowing that I paid much money for this and it shouldn't be damaged in any way. So they didn't offer anything. I'm sure I didn't damage my cake, it's 100%. But how to prove it? Who can help with this?

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N
5:48 am EDT

FlowerAura FlowerAura is not to be trusted

Never received my order and FlowerAura customer service provided absolutely no help. When my order did not show up on time I contacted them via their live chat and after I explained what happened their rep asked me to wait and never came back. I tried again and the same thing happened. I did not even ask for a refund, because I knew they will never give my money back. I just wanted to get a simply explanation. Very disappointed with FlowerAura and will never order from them again. FlowerAura is not to be trusted.

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11:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlowerAura Flowers for Birthday

Hello,

I have scheduled a delivery on 20th of July for Birthday flowers . the order was placed on 19 th of July itself (order No #667055) I have ordered yellow roses.

On 20th of July when I tried to track the order status via customer care no's I was unable to do so. No response through mail too. By 12 pm I got a call from customer care stating that the yellow roses was not there so I've changed the order to red roses and I requested them to deliver it before 3PM.

I got a call back saying that the order cannot be delivered with 8PM.

in their official website they have mentioned all orders will be delivered within 5PM

Worst customer service and quality of service

people will miss out their excitement in case if they happen to order with this worst site

No guarantee for money too

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3:28 am EDT

FlowerAura Terrible company

This company is terrible! They never delivered anything and refuse to give my money back. I have ordered some flowers and wanted them to be delivered on a certain date and time, but flowers never showed up. I contacted FlowerAura many times and asked about the flowers and received no reasonable explanation. Don't order from these scammers! They are real cheaters!

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M
5:12 am EDT

FlowerAura Did not deliver on time!

I have ordered a cake and some roses for my wife. It was supposed to be a surprise. Order did not arrive on time, but when I made my order I spoke to one of their reps and they promised to deliver on time. It took them 2 extra hours to deliver my order and I was very disappointed when I saw the cake! It was already melting and looked terrible. Flowers were not fresh. Do not use FlowerAura! Just a waste of money!

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2:25 am EDT

FlowerAura Liars!

FlowerAura is very bad company, better stay away from it! I have purchased some flowers and cake from them, and everything I received was terrible! I paid huge money and everything I ordered was supposed to be birthday presents for my mother. They delivered on time, but flowers were not fresh and cake was squeezed. I contacted them immediately and asked for a replacement, and they said ok. I've waited and waited, but nothing arrived. So I called them again and they said that I provided the wrong address and that the delivery boy could not find my house! Absolutely ridiculous! They did deliver faulty products and when I asked for a replacement they said that my address was wrong! Scammers!

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R
6:17 am EST

FlowerAura Worst service ever

I ordered some flowers for February 14. I received a message from FlowerAura that my order was confirmed for the same day delivery, but unfortunately flowers never showed up! I contacted customer service and they claimed that flower were delivered on time. My order was actually delivered to the neighbors house and was their mistake. They are taking online orders and cannot deliver anything on time and at the right place. How unprofessional!

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R
7:01 am EST

FlowerAura I didn't get my flowers and customer services ignored my messages

I wanted to surprise my girlfriend and ordered the flowers for ST. Valentine’s Day from www.floweraura.com. The company confirmed the order and informed that the delivery would be on 14th of February around 1 p.m. We waited for the whole day and no one delivered the flowers. I emailed the customer services afterwards and hoped to get any news, but the customer services didn’t work at all. I don’t recommend this website.

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M
4:03 am EST

FlowerAura Spoiled my anniversary!

I ordered some flowers from FlowerAura and contacted customer service. I said that I need those flowers at particular time and their rep assured me that everything will be fine. Well, they never deliver my flowers on time and that is not the worst part! Those thieves never delivered anything and I have no idea where my order is! They spoiled my special day! Don't fall for their cheap prices and good looking website. They are absolutely unprofessional liars! When I contacted them they said that I never ordered anything! I want to let people know how horrible they are, so I will leave negative reviews everywhere I can! FlowerAura, you'll pay for what you've done!

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Manoj anand
, IN
Feb 15, 2016 12:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hey brother,

I completely agree to what you have said. They have thrashed my valentines day too. I suggested them specific time and the vendor went there 3 hours before. Later I get an email stating that the delivery is postponed to 15th FEB, who on this earth would gift her love after 14th FEB. They completely spoiled this years event for me. Worst part was when I contacted the chat support on the website, they said the delivery will be done by 9-10, still I was okay. I contacted these guys later and checked the progress of delivery, upfront they said the delivery will be done on 15th. I have asked for a refund and I haven't received any response so far. Big time thieves and not willing to adhere to the work that they are being paid for.
Customer service is absolutely poor and 0.

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D
5:56 am EST

FlowerAura Spoiled my surprise!

I ordered some products from FlowerAura for my wife. I spoke to the customer agent who confirmed that cake and flowers will be delivered in time. It was my wife's birthday and I wanted everything to be perfect. Once I made an order, I received a confirmation email. Later I received a call from FlowerAura customer support telling that my order would be deliver later. When I contacted customer support I was told they'll be late for two or even three hours. When stuff was delivered, the message card had different names and occasion. These people ruined everything! Horrible service!

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S
12:01 am EST

FlowerAura Thankful Service

I was nervous where do I go to place the order for 14 Feb. Then I contact to FlowerAura to book my order for Pune city, they told me that can't commit about timings during Valentine's Day because of the rush. The customer care support told me everything frankly and truly, which seems so good. Thankfully, they delivered my order on 14th Feb.

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A
6:58 am EST

FlowerAura They haven't delivered order and told to wait more

I ordered flowers for my mum through the company www.floweraura.com. These ### are real scammers, ‘coz they took order and money. They provided some fake confirmation info and after that they told to wait. My mum hasn’t received flowers, but when I contacted them, the rep told to wait more. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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11:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FlowerAura Non delivery

Non delivery and extra charge for valentine
Hi

I have placed an order 106316 on 13th feb for a valentine bouquet which was charged and showing the price rs 1499 but as i placed an order the calculation showed rs 2026 (527 added as valentine price adjustment) .

This is in itself cheating as the price still showing 1499 at website.

On that the reqest was for the delivery at 14th feb before 12 noon. Its now 23:00 night of 14th feb but still not delivered.

The bouquet was a surprise and to give nice feeling but all has been ruined by the floweraura((Http: / / www.Floweraura.com) .

No one reading to respond
Online eexecutive rohit. . Preeti not responding
Mr dhananjat from floweraura mob - [protected] didnt answer throught day
None of the number responding

The point is if they cant take the pressure and do not have the capacity to deliver why they ruined our day and disturbed emotionally.

I wish to have complete refund of rs 2127 and an apology fron the owner

Regards
Amit thakur
Email:[protected]@gmail.com

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6:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FlowerAura Flowrist

A fraud flower delivery service based in India.
They get their customer through internet chat, a fake identity person calling herself "Saumya" comes online any time, all the time and promises a good services on the companys behalf., In reality flowers never get deliverd and if you persue a more, as in my case, they finally delived poor quality flowers and the rudeness was appalling at the delivery end.
This is to warn ...not to fall a pray of floweraura.com.
Thanks
Gurpreet

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brkanna K (brkanna1)
, US
May 21, 2023 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The online application is taking money for the order and did not deliver the order. It does not provide any way to talk to a real person to discuss About the order. The tracking information is useless. The app also does not have any useful information regarding order status. They are only swindling money from customers.

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reshu1234
, IN
May 22, 2013 1:25 am EDT

They promise high about their quality but the reality is far from true. Its a fraud service. My friend ordered a midnight beautiful cake from their website for which they charged heavily. But the cake that was delivered was pathetic & very simple white plum cake. They spoiled the occasion & played with emotions.They are cheaters & frauds.Even after complaining there is pathetic response from customer service & even from the owner of the website. I urge people not to waste their money, time & emotions spoil the day.

FlowerAura Customer Reviews Overview

FlowerAura is a popular online flower delivery service that has garnered a lot of positive reviews from its customers. The website offers a wide range of fresh and beautiful flowers, cakes, and gifts for various occasions such as birthdays, anniversaries, weddings, and more.

One of the most appreciated aspects of FlowerAura is its timely delivery service. Customers have praised the company for delivering their orders on time, even in remote locations. The website also offers same-day delivery in many cities, which has been a great convenience for last-minute shoppers.

Another positive point of FlowerAura is the quality of its products. Customers have reported receiving fresh and fragrant flowers, delicious cakes, and high-quality gifts. The website also offers customization options, allowing customers to personalize their orders according to their preferences.

The customer service of FlowerAura has also been highly praised by its customers. The company has a dedicated customer support team that is available 24/7 to assist customers with their queries and concerns. Customers have reported receiving prompt and helpful responses from the support team.

Overall, FlowerAura has received overwhelmingly positive reviews from its customers, with many praising the website for its excellent service, quality products, and timely delivery. If you're looking for a reliable and convenient online flower delivery service, FlowerAura is definitely worth considering.
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+91 965 006 2220

Website

www.floweraura.com

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