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I bought three dress on Floryday.com because their site assured me that returns were quick and easy. The package arrived in about 2 weeks, which I thought was a long delivery time, but OK. Two of the dresses didn't fit, which is why I rarely buy clothing online. When I contacted the company to ask how to reurn them, I received a response from "Annie Chen" that return postage to Mainland China was exorbitantly high, so would I like a coupon for 50% off my next purchase (!) of a return of 30% of my purchase and I could keep the merchandise. The site did say that return postage was to be paid by the purchaser, but NOWHERE did it say the package was coming from China. I have also since discovered that the postage to China is far less than the 70% that I have given up.
THIS SITE IS A SCAM!
The complaint has been investigated and resolved to the customer's satisfaction.
😑
Eva Cederholm . 24 aug 2020
Har beställt två st solklänningar art.407 41 94 L. Idag kom ett paket från KINA! men inte med solklänningar utan med två blusar ? kollar in på sidan Floryday där jag beställde mina solklänningar men där finns inte dessa blusar, var i helv...har de varit på för loppmarknad och köpt upp dessa som inte heller är L utan S. En halv dag har det tagit mig att försöka få fram en returadress, nej ...gott folk handla ej hos FLORYDAY för ni vet inte vad ni får och kan inte returnera för ni hittar ingen returadress. Kommer att skriva i svenska aftontidningar Expressen och Aftonbladet och andra lokala nätverk och varna folk för denna blufffirma. PS. har slängt blusarna i klädåtervinningen.
Eva från Sverige med beställningsnr [protected]
I also would like to return an item.#yt2020921266181771.I'm hoping I have better luck them All of these people. Please tell me how to return.
I have a dr ess to return. I have been to all the sight . I just like to get the address. dress item # ID 5547094. IT is dark blue with white flowers. I have another # if that is not the return number [protected]. IT is too small through the bust. coloradoenslen@gmail.com . celeste praytor. thank you!
the shoes are to big need a return lable
I HAVE TWO SHOES I NEED TO RETURN. I HAVE YRYING TO GET A RETURN LABLE ALL WEEK BEFORE MY 14 DAYS ARE UP. I FEELED OUT THE ONLINE FORN BUT HAVE NOT HAD A RESPONCE. BOTH MY SHOES ARE THE SAME JUST DIFFERENT COLORS. THE ID NUMBER IS 5463725 1 IS OFF WHITE 1 IS BLACK THEY ARE TO BIG. CELESTE PRAYTOR COLORADOENSLEN@GMAIL.COM THANKYOU!
I have returned 7 items to Jack Li in Shenzhen. I received the packet today 17.06. 2019 and returned the items today. I expect a full request, as promised by the company.
refund, I mean, not request.
Hi
I Have order a dress from floryday on 10/3/2019 order no [protected]. I have received my order only yesterday. Although I was saying it will take only 5 working days from the date I have placed an order. With the huge regret, I have to return it as it doesn’t fit. I will be really grateful if you can give me the return address as soon as possible.
Please keep your customers happy they will keep you in business.
Mudasir Gul
Received a dress today 11th march 2019 which I ordered 21st February 2019, three weeks!, Like previous complaints I have read I was not aware it was coming on a slow boat from China, the dress in question is shoddy at best in workmanship, material on arms far to tight, and the sewing is not straight on any part of the garment including the zip, looking at your returns policy is seemingly not worth my time and effort to go through all the confusion your company puts on the site, I will NOT be using this company again and I am now on a mission to make people aware how shockingly bad your products are and certainly you do not comply with the Trade Description Act . If there are rules to how your site advertise your goods you certainly do not comply, someone needs to investigate your trading practices .
Jeannie Hilton
England
I ordered a coat Floryday.com. The arrived with the collar badly stitched so all the fur is falling out. The quality of the coat is very poor. It also doesnt match the photo on their web page. I wrote to them immediately. They say they will refund the amount for the coat but not the 10 euros I paid for postage not the other 10 euros it will cost me to send the coat back.
Under the Consumer Rights Act 2015 the trader must refund the postage and returns amount when an item is faulty-
´´The consumer is under a duty to make the goods available for collection by the trader or to return them as agreed and the trader must bear any reasonable costs of returning the good´´ This is the law and over rules any returns policy they trader writes.
i am very upset will never order again
I received an order the skirt is to small zipper does not work I have tried for two weeks to get a return label I get the same answer each time I will get it in 24 hours still waiting I will never order again from you MY ORDER NO IS O21213576761 THE ITEM NUMBER IS [protected] Kathleen Anderson-Scott kathybrycea@yahoo.com
SELMA POMPEY: IORDERED A COAT IT CAME MONDAY TO SMALL FOR MY ARMS. I WANT TO SEND IT BACK. I HAVE ASKED FOR A RETURN ADDRESS SINCE THE DAY AFTER I GOT IT. IWANT TO RETURN IT FOR A REFUND. I TALKED TO TWO AGENTS AND THEY SAY MY REFUND IS 50.99 BUT I NEED TO KNOW WHERE TO SEND IT NEED ADDRESS PRONTO.THIS NEEDS TO BE SETTLED. IT GETS VERY LEIRY EV ERY TIME I ORDER SOMETHING ONLINE AND FIND OUT IT COMES FROM CHINA NOT GOOD HAVE HAD BAD DEALINGS. BE TRUST WORTHY THANK YOU
above reply 1-12-19
I sadly ordered from this miserable company and the 4 items were so small and in such cheap fabric that I couldn't even use them as gifts. They are using Asian sizes which are as a whole smaller people than those in the US. I even ordered sizes 3 times my regular size "just in case" these items were less than quality items. THEN THERE WAS ABSOLUTEY NO PAPERWORK, ORDER NUMBERS, INVOICE, LET ALONE RETURN INSTRUCTIONS. I will cancel my credit card payment as this is total fraud and I can only encourage all of you who have been burned to do the same. I will gladly return these items if the FLORYDAY COMPANY lets me know how to do it. PLEASE ADVISE ALL OF US HOW TO RETURN OUR UNWANTED ARTICLES.
BILLIE B.
Statement is typed above.
Statement typed above
I keep asking for return address and so far not receiving that information.
I just need that information so I can return Order #[protected]
This was sent as 2 separate orders and I only kept one Order #. As I read the above complaints, it looks as if your Company has a continuous problem with your service and product. That's a shame because you advertise a quality product.
Just send me an address and then give me credit in my original payment form.
Vicki Hughs
Why doesn't this company give clear return instructions? Please send me return address and instructions for refund for order number [protected]. Thank you. I am contacting you within the 14 day return policy that I figured would be easy to find given the instructions on my packing list. After reading the above reviews I am not optimistic about this.
I too received much too late items (for summer), that are too small, and some look like they would only fit a child (and it was ordered as a size L).
This place is a JOKE! Some of the items don't look like the picture either.
Why PINTEREST lets these people advertise is beyond me! AND THEY'RE GETTING A PIECE OF MY MIND NEXT!
I requested an address to return the merchandise to and received an email in Chinese!
This is an American order and the other emails were in English until I told them I want to send EVERYTHING BACK!
I ordered 160.00 worth of clothes to get the free shipping that took 3 weeks! ...
FLORYDAY - if you monitor this site AND GIVE ONE [censored] ABOUT CUSTOMER SERVICE... My order # is [protected] and I WANT ALL OF MY MONEY BACK, NOT 50%, NOT 70%! 1 0 0 THAT IS ONE HUNDRED PERCENT.., ...
now!
It is the 2nd time that I ask you a RETURN address of mij purchase !
Order Nr: [protected]. Tracking number : [protected]
There are NO instructions how to return an order !
If by Monday I don't get the correct return instructions I will take legal actions against your company.
goldi.r@hotmail.com
Order No. [protected]. I urgently ask you to let me know the procedure on how to send back said order. I also ask you to not to charge my credit card. I consider to go public with your business behavior and I also consider to involve the police!
Please send instructions for refund order # [protected]
email josephnt879@gmail.com
This site should be banned from the internet. I hAVE COMPLAINED ABOUT 2 DRESSES I ORDERED AND WANT TO RETURN...NO ANSWER
Poor quality, did not fit, when I went to post office they had to be returned to China WHICH IS 3 times the cost of
the dresses.
I WILL NOT PAY MY BILL AND I HAVE INFORMED MY CREDIT AGENCY I AM ALSO SENDING A COMPLAINT TO OUR LOCAL ATTORNEY GENERAL'S OFFICE PLE
A VERY UPSET
CONSUMER!
r
I want to send back a dress order #[protected] How do I do this?
I have a dress to send back how do I do this
How do I send back a dress order #[protected]
I need to send back a dress, to small How do I do this
I ordered two dresses in late April and they did not fit! I submitted a request for refund and return.
They sent me the return address to send back .. I sent it back--fully at my expense. and they would NOT ACCEPT IT AT THE RETURN CENTER and SENT IT BACK TO ME! Unopened and not accepted as a return! What/?
I sent a dress # 1955190289t
dress # [protected]
I want my refund applied to my CC submitted NOW. I can resend the products but at your expense with a return label sent to me.
I wont be buying any more clothes from Floryday unless this is resolved ASAP.
Barbara Sanders
9 Redbud Dr.
Nashville, Tn.
ORDER TICKET # [protected]
I BOUGHT TWO TOPS AND THEY WERE LIKE TISSUE PAPER, TOO SMALL FOR ME TO EVEN GET MY ARM INSIDE THE SLEEVES, I SENT THEM BACK AND WAS PROMISED REFUND BUT HAVE NOT SEEN THE MONEY, IT IS WRONG TO TREAT THE UK WOMEN THIS WAY, I HAVE LOST £40 TO THIS COMPANY.
meant to add I have several ticket numbers, last one being [protected]
My issue was handled expeditiously and to satisfaction! Good customer service in restoring ones confidence in your product.
April Leong
maamaleong@aol.com
COMPLAINT IS RESOLVED
COMPLAINT IS RESOLVED
April Leong
Wish I had done my due diligence with this company first. If I had known this company was from China I would have hesitated ordering from FloryDay. I would like to return Order No. [protected] Chiffon Floral Dress due to its poor quality and poor fit. I wish to return this item and resolve the matter immediately with a full refund to my credit card. Otherwise, legal action will be taken.
April Leong
maamaleong@aol.com
Honolulu, Hawaii 96822
I wish I had seen all the complaints about your company before I ordered the blouse, which was very ill fitting, as I had to fight with it to get it off, never known anything like it in anything else I have ever bought!
If you would like to know the order number it is: [protected] Perhaps you would be good enough to let me know the address to return it to, or is that asking too much?
My email address is sylvia.gwynne@hotmail.com
You want me to reply to myself ?
Leider verstehe ich kein Englisch. Ich möchte gern die drei Artikel die ich heute erhalten habe zurück schicken, da sie mir nicht passen. Wie mache ich das und wohin muss ich das schicken. Ich möchte auch gerne das Geld von der Verzollung wieder haben.
Bestellnummer [protected]
Kleid [protected]
Kleid [protected]
Kleid [protected]
Mit freundlichen Grüssen Heidi Loock
i HAVE RECENTLY RECEIVED AN ORDER OF THREE DRESSES ALL UNSUITABLE AND ARRIVED TOO LATE FOR THE OCCASION THEY WERE FOR'
tHERE ARE NO CLEAR INSTRUCTIONS OR LABELS FOR RETURNS OR REFUNDS WHICH i WANT PROMPTLY OTHERWISE I WILL TAKE LEGAL MEASURES TO INVESTIGATE THE COMPANY AND HAVE LEGAL ACTION TAKEN AGAINST THE COMPANY.
WHAT IS THE QUICK EASY AND PRECISE PROCEDURE TO FOLLOW FOR RETURN AND REFUND OF GOODS?
MS M STOODLEY
I whant to return a dress # [protected], it came late and I pay an extra fast deliver, the dress is cheap, not the same as the picture. I need to know haw to return and haw I will recive my payment back. And the taxes and transfer that DHL charge for a transfer, never I recive a notice of this charge.
My order is [protected]
Flora Stark Rosemberg, and I want to speak with a person, no with mail, that nobody answered
I have a dress to return as it is not what was advertised. 1. There was no reference in the advertisement relating to custom charges, but I paid them to the courier regardless. Now, I wish to return one dress and have it ready for postage. Where to? Found an address in London but in the light of the reviews/complaints I have read, will I be wiser not to return the dress and NEVER deal with this company again and warn all friends about it. The company's responses seem to be blase and identical to all complaints - they look for order numbers and yet provide no delivery docket/paperwork with their delivery! All I have is the courier's details! Please advise me on next step. Freda
Same boat here. I believe this may be international mail fraud. Did you ever get an address to return the item and get your money refunded?
Good Morning,
Order No: [protected]
I am also trying to return 4 pairs of trousers that do not fit. I sent an email upon receipt of the trousers and left a message with the Customer Service Department. I have sent further emails but have not received a returns labeller an indication of where to return my unwanted items.Please advise me.
Jennifer Manville
London
I am just inquiring whether you received my returned jacket that was too small.[protected].I delivered it to you as you recommended through Canada Post. I did want an exchange in size XL.
Thank you and hoping to hear from you.
Charlene Enfield
2292B Queen St. E
Toronto. Ontario Canada M4E1G6
This company is not working properly. I wanted to return a package with 2 dresses, but no good adres it was not accepted. Accordin to the postmaster, she told my I had to do data downloaded. Never heard of it. My address details are often noten but the return address, where is it? In Madrid? England? or China? I think my order is: YT1803128357301449 or [protected]. I am certainly not satisfied with this methode of buying, not clear enough. So I hope you can give me a quick answer about my order that I want to send back, and where to go, which Country?
Wietske Dijkstra, Calle Trinidad 2 A
Received a dress this morning no paperwork or order number the dress doesn’t fit at All . Where do I send it back to?mrs E WHITLOCK . elainewhitlock@icloud.com