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FloryDay review: return policy 59

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5:15 pm EDT
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I bought three dress on Floryday.com because their site assured me that returns were quick and easy. The package arrived in about 2 weeks, which I thought was a long delivery time, but OK. Two of the dresses didn't fit, which is why I rarely buy clothing online. When I contacted the company to ask how to reurn them, I received a response from "Annie Chen" that return postage to Mainland China was exorbitantly high, so would I like a coupon for 50% off my next purchase (!) of a return of 30% of my purchase and I could keep the merchandise. The site did say that return postage was to be paid by the purchaser, but NOWHERE did it say the package was coming from China. I have also since discovered that the postage to China is far less than the 70% that I have given up.
THIS SITE IS A SCAM!

Jul 12, 2017 10:18 pm EDT
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Flar/Rm 11, 09/F,1 Hung To Road, Kwun Tong KL, HK

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Dear meliris,

Thank you for your feedback. We are sorry to know what happened. Would you please let us know your order number and we will help you with your order. Please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Floryday Service Team
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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59 comments
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Sigrid Müller
, DE
Jan 21, 2018 5:19 am EST

I want to return dress that doesn't fit where do i send it ich habe mir mein Geld zurück geholt Wenn Sie den Pullover wieder haben wollen, müssen sie mir schon eine Adresse schicken. Ich habe keine Lust mehr, hinter ihnen her zu laufen.Wenn Sie sich nicht melden, werfe ich den Pullover in den Müll, wo er auch hingehört Sigrid Müller bestellnummer [protected]

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Caroline Donnelly
, US
Jan 11, 2018 10:57 am EST

I want to return dress that doesn't fit where do i send it to, order no.[protected] order item ([protected])
Caroline

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Liz Neave
, GB
Oct 17, 2017 9:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried every thing I could to get in touch with this company to make a return. They do not answer any emails or phone messages. So I will never order from them again, this company is a total scam.

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Hannelore G-H
, US
Oct 11, 2017 10:35 pm EDT

I am generally no happy to complain, however this is not a complaint, it is just a request to a refund for items not suitable

Lillu
Lillu
, US
Jun 20, 2022 6:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

😑

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Hannelore G-H
, US
Oct 11, 2017 10:34 pm EDT

Order number [protected]
How to I return the following items please?
Item [protected]/cotton trouser is wrong colour and too small,
Item [protected], multicolour dress is too small under arm, hard to slip out, silk needs to be generous in size in order not to rip

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artcar
, GB
Sep 22, 2017 4:07 am EDT

I ordered a skirt, size large, I'm sure it would not fit a size 6 and the material was thin and cheap. I am now having trouble sending it back for some reason Floryday do not recognise my address in the uk. Sorry but will not take a chance ordering again !
Pat Cordell

FloryDay
FloryDay
Sep 23, 2017 2:01 am EDT
Replying to comment of artcar

Dear artcar, sorry to know what happened. Would you please let us know your order number and we will help you with your order. Please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

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Doreen Savona
, US
Jul 20, 2017 6:10 pm EDT

Floryday is a total scam from Singapore.

FloryDay
FloryDay
Jul 22, 2017 1:26 am EDT

Dear Doreen Savona, sorry to know what happened. Would you please let us know your order number and we will help you with your order. Please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

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Sandra Fojtik
, US
Jul 10, 2017 12:20 pm EDT

Not ordering with this company ever again. Right color wrong dress.

FloryDay
FloryDay
Jul 12, 2017 10:21 pm EDT

Dear Sandra, please let us know your order and please be assured that we will do our best to help you out.

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Sandra Fojtik
, US
Jul 10, 2017 12:17 pm EDT

I've ordered two dresses from floryday and both orders came in wrong. This just made me so unhappy with this company. I've waited almost 2 weeks for both orders just to be disappointed. I'm through. I just can't trust ordering with your company. Unhappy with both. The first dress is what I ordered. The second one is what I got. Same color but totally not the same dress.

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FloryDay
FloryDay
Jul 12, 2017 10:20 pm EDT

Dear Sandra, sorry to know what happened. Would you please let us know your order number and we will help you with your order. Please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Floryday Service Team

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Mrs Mary Hegarty
, US
Apr 15, 2018 5:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of FloryDay

Can you please tell me how to return two items I bought from you.
mary.hegarty2@ntlworld.com
Order No:[protected]

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Jody McKim Pharr
, US
Apr 20, 2018 10:14 pm EDT

Hi, did they ever give you the return address & instructions? I'm getting the run around too.
Thanks, Jody Pharr

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carolpleasant
, US
Jun 19, 2017 6:31 am EDT

Yes i order a dress from floryday and the dress were posted on the sight as an adult dress. But when I received it, a child was able to fix it. It was not the size I order. I sent the dress back, on June 13th 2017. I haven't received my refund money yet.

FloryDay
FloryDay
Jul 07, 2017 7:21 am EDT

May I know your order number?

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