Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

FloryDay.com

Posted: Sep 8, 2016 by    

return policy

Complaint Rating:  83 % with 46 votes
83% 46
4.15
I bought three dress on Floryday.com because their site assured me that returns were quick and easy. The package arrived in about 2 weeks, which I thought was a long delivery time, but OK. Two of the dresses didn't fit, which is why I rarely buy clothing online. When I contacted the company to ask how to reurn them, I received a response from "Annie Chen" that return postage to Mainland China was exorbitantly high, so would I like a coupon for 50% off my next purchase (!!!) of a return of 30% of my purchase and I could keep the merchandise. The site did say that return postage was to be paid by the purchaser, but NOWHERE did it say the package was coming from China. I have also since discovered that the postage to China is far less than the 70% that I have given up.
THIS SITE IS A SCAM!!!
FloryDay Customer Care's Response, Jul 12, 2017
Dear meliris,

Thank you for your feedback. We are sorry to know what happened. Would you please let us know your order number and we will help you with your order. Please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Floryday Service Team
Complaint comments Comments (13)    Updated: Complaint country United States Complaint category Clothing, Shoes & Acc

Comments

Sort by: Date | Rating
D  19th of Jun, 2017 by    0 Votes
Yes i order a dress from floryday and the dress were posted on the sight as an adult dress. But when I received it, a child was able to fix it. It was not the size I order. I sent the dress back, on June 13th 2017. I haven't received my refund money yet.
N  7th of Jul, 2017 by    0 Votes
@carolpleasant May I know your order number?
N  10th of Jul, 2017 by    0 Votes
I've ordered two dresses from floryday and both orders came in wrong. This just made me so unhappy with this company. I've waited almost 2 weeks for both orders just to be disappointed. I'm through. I just can't trust ordering with your company. Unhappy with both. The first dress is what I ordered. The second one is what I got. Same color but totally not the same dress.


N  12th of Jul, 2017 by    0 Votes
@Sandra Fojtik Dear Sandra, sorry to know what happened. Would you please let us know your order number and we will help you with your order. Please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Floryday Service Team
D  10th of Jul, 2017 by    0 Votes
Not ordering with this company ever again. Right color wrong dress.
N  12th of Jul, 2017 by    0 Votes
@Sandra Fojtik Dear Sandra, please let us know your order and please be assured that we will do our best to help you out.
A  20th of Jul, 2017 by    0 Votes
Floryday is a total scam from Singapore.
N  22nd of Jul, 2017 by    0 Votes
@Doreen Savona Dear Doreen Savona, sorry to know what happened. Would you please let us know your order number and we will help you with your order. Please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.
N  22nd of Sep, 2017 by    0 Votes
I ordered a skirt, size large, I'm sure it would not fit a size 6 and the material was thin and cheap. I am now having trouble sending it back for some reason Floryday do not recognise my address in the uk. Sorry but will not take a chance ordering again !
Pat Cordell
N  23rd of Sep, 2017 by    0 Votes
@artcar Dear artcar, sorry to know what happened. Would you please let us know your order number and we will help you with your order. Please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.
N  11th of Oct, 2017 by    0 Votes
Order number 022793390472
How to I return the following items please?
Item 1745190041/cotton trouser is wrong colour and too small,
Item 1955124283, multicolour dress is too small under arm, hard to slip out, silk needs to be generous in size in order not to rip
N  11th of Oct, 2017 by    0 Votes
I am generally no happy to complain, however this is not a complaint, it is just a request to a refund for items not suitable
A  17th of Oct, 2017 by    0 Votes
I have tried every thing I could to get in touch with this company to make a return. They do not answer any emails or phone messages. So I will never order from them again, this company is a total scam.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

FloryDay Logo FloryDay
Customer Care Service
No. 207-3 3rd Floor, 207 Regent Street
London
England, Greater London
United Kingdom
+852 8199 0949
View Full Information
Contact Us
bdomains.com
     

Reply to

Send