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[Resolved] Floryday / womens pumps closed toe stiletto heel leatherette shoes ([protected]) red size 41

HONGKONG, AU
Contact information:

Date of Order: 17/11/2016
Order no: [protected]
Color: Red
Size 41

Good afternoon,
I have just received my shoes, however they are the Grey and I specifically ordered the Red. Even the packing slip states RED, but someone placed grey one in the box.
May I please have a return address to send them back for a pair of RED ones as ordered originally?
Thanks so much
Kat Lardner
[protected]@goldcoast.qld.gov.au

  • Resolution statement

    FloryDay customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

  • FloryDay Customer Care's Response, Jan 12, 2017

    Thank you for your sharing.

    We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply?

    Or you may also send us emails to our [protected]@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

    Thank you for your time.

    Best regards,
    Floryday

Ka
Dec 06, 2016

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