[Resolved] Floryday — will not answer my email for return
I purchased three items as a gift for my daughter from this company and received them yesterday. They do not fit and my daughter does not want them. The FloryDay return site is bogus and they won't get back to me to let me know how to return these items for a refund. Their site boasts "If you’re not absolutely satisfied with your Floryday order, we’ll make it right or refund your purchase. Cross our hearts!” They just create "tickets" making you think that someone is going to help you. How is a company even allowed to get away with this?
FloryDay customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.
FloryDay Customer Care's Response, Jan 15, 2017
Thank you for your sharing.
Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
Would you please tell us your order number? Or you may also send us emails to our [protected]@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.
What's more, if you submit the ticket successfully, our customer service will answer you within 24h for sure, would you please check you spam box? It may be blocked by your email system.
Thank you for your time.
More Floryday Complaints & Reviews
- [Resolved] Floryday - total scam!! 
- [Resolved] Floryday - dishonest company 
- [Resolved] FloryDay.com - return policy 
- [Resolved] Floryday - no return process available 
- [Resolved] Floryday - attempting to return item & no address or phone number to contact them 
- [Resolved] Floryday - sundress 
- [Resolved] Floryday - return policy 
- [Resolved] Floryday - shearling 3/4 sleeve coat sz s
- [Resolved] Floryday - what happened to my order?
- Floryday - clothing