[Resolved] Floryday / total scam!!
I have made an order and decided to cancel it because I found something for a better price on another website.
It was clearly said on FloryDay site that order cancellation is possible! I decided to cancel mine about 5 hours after I placed it.
Contacted customer service and they gave me some link and said I need to go there to cancel. And when I clicked on it nothing happened - page did not exist.
Asked FloryDay again and they gave me the same link. Well, is seems like there's a new scammer here! They just don't let me cancel!!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
FloryDay Customer Care's Response, Aug 15, 2016
It is a shame to know what happened. Would you please send us the link you referred to? Would you please also let us know your order number and we'll help you with the order.
Please send us your order number and request to email@example.com with the subject "complaintsboard + your order number + your concerns". Our related department will contact you there and solve your problem as soon as possible.
FloryDay Customer Care's Response, Oct 19, 2016
Thank you for your feedback. We are sorry that we cannot find the order information as the order number you provided is invalid. Would you please let us know your correct order number so that we can assist you further? Please email to firstname.lastname@example.org, we are willing to give the best solution for you.
Thank you for your understanding. Look forward to your reply.
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