FloryDay
reviews and complaints

Ordered 3 dresses which are supposed to be Maxi but are not; two are short and one is too small. Have spent all afternoon trying to contact Customer Service, even sitting for long time on phone only to be disconnected. Got through one time and agent did not seem to know what I was talking about. All I want is return address for these garments and my money back. They should pay for shipping as the garments were misrepresented as I keyed in on search bar Maxi dresses only.

I have tried several, several times to contact you regarding returning my purchase. I even went so far as to take a photo of the item (as you request online), and still have not heard anything! Your policy states that you respond within 24hrs & that is simply not true in my case! Your policy requests that customers contact you within 14 days of receipt - how can I return it if you don't respond? This is very bad for business.

I bought a dress from floryday for the first time dec
2016 it arrived four weeks later only to be ripped so the nightmare started, I contacted live chat etc twelve times, finally got an answer to send it back to auckland post box, no place or phone number, so did this and told I would get a ticket number and a refund, I now email every two days four months later sometimes I get a new ticket number but no refund, I am fuming. Never ever order from floryday it is a total scam and so wish I had read some reviews before ordering my ticket number... The latest is en
Fd as [protected] 5728061 sally maguire contact) [protected]
Anyone out there where is the refund?
I have wasted so much time on this and now will report you to the commerse commission, hopefully you will not be able to trade in nz again

I have ordered from Flory Day and now it seems to be impossible to get ana dress, to where I could return them. I have had a chat and email and they tell me nice wards, but thats that, no adress. What to do? They are telling that they have a lot ox´f warehouses around the world, but I didnt find any,
My order was made 19.2.2017, packed 25.2, arrived to Finland to me 7.3, order no [protected].

Hi there. I'm looking to actually return my item, which I received on 2/24/2017, for a full refund as it is not at all what I was expecting. There was no damage to it but the pictures and description don't mention multiple factors. Such as the top is actually completely see-through and the material is super thin and does not seem durable at all. It was super disappointing.

I signed up and was supposed to get a 5% discount on my first order but for some reason I didn't get it. When I contacted Floryday they said that there was probably a mistake of some kind and said that they were really sorry. I asked them to refund me 5% of the price I paid and they said that was impossible and said that I'll get a 5% discount on my next order. No thanks! I will not buy anything from such a dishonest company ever again. Floryday is nothing but a cheater company, I don't believe them and would not recommend them to anyone!

This is not an actual complaint... More of an obervation, one item caught my eye, however, the price, I felt was over-inflated as I explained to one of your people [david] I have seen several of your dresses on other sites... Identical... But w a y cheaper ex: $16 n, nnon your site $55 plus unfortunately the item I liked on your site $78, I have yet to find elswhere but as I feel this is too much for me to spend on it... I will keep looking into other sites that offer much more affordable prices thank you

On February 10 I ordered 4 dresses size 14. I had no chart to go by so I assumed it was American size 14. I had to notify company that I had not received my order in 7 day allotted time it advertised. I received it on February 27th. All four dresses were too small. And the quality of dresses were not as good as the picture depicted. I was told I had two options. I choice the one which would refund me in full $193.98. But know I am waiting for them to send me the US return address. They clearly state I have only 14 days to return items. Well I need the return address...

I am awaiting a dress I ordered and tracked it and it says it was delivered [protected] in my mail box but it was not. Please advise where this is or I will have to file a complaint to the credit card that I used to dispute payment. It has been over 2 weeks since I ordered it and I believe it said it would be delivered in 1 week.

Thank you.
Wanda bravata
[protected]@hotmail.com
Order # [protected]

I have ordered 4 dresses and one coat. 3 of the dresses ordered look nothing like the web site pictures and I would like to return them.
Please provide me with details how to do so.
The dresses are not in the quality, and design described.
First order took 1.5 months to arrive, although it stated on the web that delivery is 7-9 business days
I am very disappointed from the products and would like to return them.

I have ordered dresses and when received that didn't fit me by size and quality. According to received instructions I have sent them back and according to post report the goods were received on Jan, 16. Since that time the transaction for money refund hasn't been done. Customer sevice asks to wait for a few days, and than for more few days and more. Now overall for 35 days already. It is fraud!

I placed an order from Floryday for my daughter and after receiving the items my daughter did not want them because of the quality of their products. After following the return directions from the website they kept beating around the bush as how to proceed. So I resorted to multiple complaints and reaching out to social media regarding the practically non existent customer service and finally Floryday did grant my refund request. I appreciate the refund however I wish that I didn't have to beg for it.

I placed an online order with FloryDay months ago. They apparently tried to deliver 3 items to my work address. Nothing has ever materialised. They keep saying they will redeliver with no firm dates or commitments. I am sick and tired of this company. Their customer service email team are next to useless. I would like a complete refund today or I will be contacting the police. This is fraud and theft taking people's money whilst delivering nothing.

Do not buy of this company !

This is a disappointment ive sent an email weeks ago about returning my dress for an medium size change, ive got a call from the guy whos going to get my cloths and change and gave him my location saying he's coming, but he didnt come ! I tried callinng him but with no use hr never answered ! I seriously need a dress size change ive spent quite alot if money on these dresses! My order number is [protected]

I bought some items from Floryday three weeks ago and did not receive anything yet. They said that it usually takes two weeks to deliver to my country but as I already said three weeks already passed. Worst thing is that I did not get a tracking number with my confirmation message so there is no way I can track my order. I don't know where it is and when will I get it. I'm not satisfied with their service, they do not reply to messages!
I hope I'll get my order. I will not buy anything from Floryday again. There are better places to shop.

On the 17th of September 2016 I ordered a dress and a handbag, I paid an additional amount to get it in 7 working days. The date today is 01/02/2017 - still no package has been received by me which was ordered in August 2016.

my email address is [protected]@gmail.com - order number is [protected].

I requested a refund 3 times! Please see images below. The only staff member who assisted and helped me to the best of his abilities was Kifeh.

The lack of reply on inquiries is ridiculous! I am in the hospitality industry and you need to get back to the client as soon as possible.

JANUARY 25, 2017 02:46 AM Cathy replied me informing me that they would give me a coupon valid of the full amount I purchased in the items I was suppose to get. But I replied telling her I am entitled to get a full refund on the January 25, 2017 02:40 PM.

Still no reply after that, only a ticket that has been ticked out on the January 31, 2017 02:52 PM.

I now refer to the below comments that I found on Hello Peter
Online clothing supplier - TOTAL scam and fraud

On Friday 12th August 2016, I ordered 4 dresses online from Floryday.com. I paid by credit card and having checked my bank statement, the money was definitey deducted from my card, in the amout of R2306.17 for Order number ********** 18635. On the website they give you a place to type a message and they say they'll respond within 24 hours. I emailed a week after placing the order, asking when I could expect delivery, but I had no response. I've sent them another message today asking the same thing. I checked "Hellopeter.com" today to see if floryday is a scam, but found nothing. I googled "Floryday scam" came up with many dissatisfied customers that have been scammed like me! I've since emailed them on ********** No response to date. It is definitely a scam and one to avoid at your cost!

Public Comments

Lungi Mlaba-Dludla · Senior Sales Executive at Greyville Convention Centre
I just received my parcel that I had ordered in December, dresses are lovely, ordered 4 and the other 2 are a bit small but none the less, what I want to share is their website has online consultants that you can chat with so I think its important to ensure you on the right website not the scamming website, another tip I had to pay R1600 to customs to release my clothes because I ordered for over R 3000, so if you don't want to pay customs don't make orders for over R2000, but after my complain to them for not knowing this even after cheating to their consultant which conversation I had saved they have given me a voucher back to compensate
Like · Reply · Jan 20, 2017 11:19pm

Meg Moss Fourie · Works at Self-employed
OMG - I was 2 seconds away from adding my credit card details for my order of (stunning clothes) and thought let me just check here first - well I suppose like the saying goes ''if it looks too good to be true it usually is' - I was sooo excited - shocking that this is still allowed to carry on!
Like · Reply · Jan 18, 2017 2:12am

Tracey-Lee Dorny
Wish I had also read these comments. Never ordered online before and this first experience was a disaster. Dresses did not even resemble the picture and the fabric was cheap and nasty. Customs duty doubled the cost of the order. Have asked for a refund and to return dresses. No response. Big scam do not use Floryday
Like · Reply · Jan 6, 2017 12:41am

Anastasiya Fedkina · Owner at Self-employed
I wish I read this page before I ordered on Floryday. I had to pay costums more money than the cost of dresses(((
Like · Reply · Jan 3, 2017 5:04am

Sue Harington McNaughton · St. Andrews School
I wish I had Googled them before buying. Sounded too good to be true. Parcel took three months to arrive, and it's a hassle to retrieve as they do not put an invoice on the parcel, so you have to collect in person, with a copy of the invoice. Your costs are +45% clothing import, +10% handling fee +14% VAT. Which add approx 75% to the amount. Quality is absolute junk.
Like · Reply · Dec 28, 2016 2:12am

Get your story straight and refund me by end of this week! BEFORE THE 07/02/2017. Thank you.

I made an order in November. After receiving ordered cloths I have decided to return it immediately - very poor quality. To receive any return address from them took me a few weeks. Finally I have managed to send it back at 19.12. They have offered to return it on their cost, but that will be not possible to get any tracker number. I have decided to pay for it (to have any confirmation). I have received confirmation form Polish Governance Post Office that my packaged was received by Flory Day on 23.12. Still no refund. Ticket #[protected] was updated by me many times. First - they couldn't find goods (still can't - fortunate I had tracking number). Now they're writting "Please note that if you choose the return your order with Post NL, your order will be sent to Netherlands first and the Netherlands is just a transfer point. It will take another 15-20 days till the parcel arrives our warehouse in UK", which is ridiculous. La Manche Channel is not an ocean, right?

Flory Day is a fraud company.

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Kasia Wojdyła

1. The clothes smelled very chemically, therefore I decided directly to send them back and I contacted the support. They acted friendly like: "We offer you to pay back half of the price and you keep the clothes". I thought: No, they stink that strongly I`d rather have my money back.

2. So they send ma a return label, but there was no tracking numer or similar think. Since one month I´m waiting that they refund my money, I´m writhing with the support. But I only get snippy answers like: show me a shot of the tracking numer.

3. So I think, I lost my money.

FloryDay is not a qualified, trustfull e-commerce experience. It´s a fraud.

You order from a company in England, you get cheap clothes produced in Cina and the ruturn goes to the Netherlands.

I ordered the above mentioned product 27 December 2016. It was delivered on 16 January 2017. I only arrived back from a business trip yesterday (20 Jan 2017), upon opening my parcel and removing my maxi dress from its plastic wrapping I noted it was damaged. There is a massive tear on the left sleeve, at the seam of the shoulder.
Very disappointed and would like to request a refund.

Regards
Theresa du Toit
South Africa

I am following up on a complaint that I posted regarding Floryday's questionable customer service. I took the following quote right from their website "If you're not absolutely satisfied with your Floryday order, we'll make it right or refund your purchase. Cross our hearts!” Well this quote is far from the truth. After multiple complaints and emails they have reassured me that they have refunded my money but it will take 7-15 days to process. With the technological advancements that we have today why on earth would it take this long? I will continue to monitor my credit card statement for this credit but until then I will persist!