FloryDay
reviews and complaints

Order # [protected]
On the 25th November I ordered two dresses. But since then I heard nothing about expedition. I have no way to know where is my order as they did not send any mails and did not answer any I've sent.
The liveChat option they propose doesn't have infomartions on ongoing order.
i intentionnaly took the express delivery option because i'll leave for a certain period of time relatively soon and i'm still waiting for my package.

I'm starting to regret buying on this website and not checking beforehand if it was trustworthy. i'm quite worried that my package will never arrive at this rate. ( i did take the express delivery)

Date of Order: 17/11/2016
Order no: [protected]
Color: Red
Size 41

Good afternoon,
I have just received my shoes, however they are the Grey and I specifically ordered the Red. Even the packing slip states RED, but someone placed grey one in the box.
May I please have a return address to send them back for a pair of RED ones as ordered originally?
Thanks so much
Kat Lardner
[protected]@goldcoast.qld.gov.au

I ordered a bunch of dresses. Did receive them in time, just fine. Quality was.. well.. according to the price.

However, even though it says that you can return the items within 2 weeks, it is virtually impossible to return them, since no return address is provided. When you contact them, they are friendly but ask a lot of unnecessary question to keep from having to give you the address.

I filed a complaint via PayPal. Seriously worried that they will reject my return because it's "too late" after making it impossible for me to return it in time.
It's a scheme!

The tracking number is rk525510017cn
There are four items, for which I paid r2182.59 cents on the 29 of september.
So that is over two months ago.

The order number is [protected]

Please get back to me as soon as possible
My email address is [protected]@gmail.com

I require immediate response and the clothing or please re-imburse me, I am really unhappy and feel this is a dishonest process so far

I contacted FloryDay about the 3 dresses and explained that they were too small. I used their measuring chart and they measured at a small rather than a Large. they offered a full refund which I accepted. They provided copies of refund transactions. When the refund actually shows up on my account I will be satisfied and consider the issue resolved and I would consider that a good customer service gesture.

I ordered 3 Dresses from FloryDay a Chinese company. I ordered based on their size chart. The items received were very small and sizes equivalent to a size small. I ordered the XL size equivalent to a Size 12 according to their chart.

They do not have a return policy once you contact them but it is not stated on their website. They say it will be expensive to return and offer a coupon if I have altered. There is nothing to alter. A small cannot be altered to fit a Large, there is not enough material. They look like doll dresses.

I would like to return for a full refund.

I bought three pairs of shoes on September 21st and I have not received them yet.
Order Number: [protected]
Order Date: 2016-09-15
E-Commerce: floryday.com

I have already made my complaint to the company and they answer me but they do not resolve the problem. I have not received the things I bought yet.

Martes, 18 de octubre, 2016 3:23:35, floryday.com escribió:

Ocultar el mensaje original
Querido julieta napolitano,
El representante del cliente ha respondido a su pregunta #[protected]:
Thank you for shopping on our website!

After having checked your order, we found out that your order was done and shipped out on Sept.21st by standard shipping. The shipping period usually takes about 15 to 30 days, which has been specified on our website. Therefore, you are supposed to get your parcel before oct.21st if everything goes well. Please don't worry about it and wait patiently for another few days.

If you don't receive the parcel in the due time, you may contact us or call your local post office . And your tracking numbers are RK525469938CN, RK525471361CN .

You can also trace it on the website: http://www.17track.net/en

Please contact us if you need any further assistance.

DESDE : EVA XUOCTOBER 18, 2016 06:23 AM
Thank you for shopping on our website!

After having checked your order, we found out that your order was done and shipped out on Sept.21st by standard shipping. The shipping period usually takes about 15 to 30 days, which has been specified on our website. Therefore, you are supposed to get your parcel before oct.21st if everything goes well. Please don't worry about it and wait patiently for another few days.

If you don't receive the parcel in the due time, you may contact us or call your local post office . And your tracking numbers are RK525469938CN, RK525471361CN .

You can also trace it on the website: http://www.17track.net/en

Please contact us if you need any further assistance.

Thank you for your feedback!

We are really sorry to learn that you have still not received your parcel. According to the shipping schedule, your order should have already arrived. Some delay might have occurred during the shipping process, especially when it is peak season at the moment. Generally, the local post office will update the status of each package timely. We suggest that you contact your local post office if you have not done so. The parcel might have already arrived at your local post office.

If you still fail to get any updated information of your parcel, please contact us and we will get our logistic department to check with the carrier.

We apologize again for the inconvenience caused and hope that you will give us a few more days before the parcel reaches yo

Nov 15, 2016
Querido julieta napolitano,
Nuestro representante al cliente se ha respondido a su billete #[protected]:

Thank you for your reply.

As we mentioned before, some delay might have occurred during the shipping process, especially when it is peak season at the moment. Hope you can wait for another few days.

Thank you for your time. Please contact us if you need any further assistance.

FROM : CATHY JINNOVEMBER 18, 2016 08:52 AM

Thank you for your email.

We have checked and your order is going through a transit.

We apologize for the shipping delay.

Could you please wait for a few more days?

Please rest assure that we will keep an eye on your order.

Thanks for your kindly understanding!

On the 20th of october I was very excited to buy on this very glamorous site dresses to the value of r 4 477.00 / total value us 301.29, the money as debit on my account almost the same day, what I was not aware of that I still had to pay import tax of r 3 000.00. That said, when I received the package, only two of the dresses I decided to keep the other dresses was of very poor quality material, poor workmanship, the stitching not done well, the dresses were not fitting properly.
1) silk color block 3/4 sleeves mid-calf casual dresses ([protected])
Color=gray size=m - unit value - 57 - 80.
2) chiffon floral sleeveless maxi casual dresses ([protected])
Color=as picture size=xxl - unit value - 60.37
3) chiffon floral short sleeve maxi sexy dress ([protected])
Color = as picture - blue white - unit value = 36.89
This is there response, it is not acceptable, I am willing to return it at own cost, but I still would like a full refund, but it is not going to happen!
1. Keep the product, and we would like to create a coupon code valued at 50% of the items value. It is valid for one year and you can use the coupon for your new purchase here.
2. Or keep the product and we issue you a refund 30% of the items value. You may resell the item.
I am very upset about this, this company should be prohibited to do business online!

Purchased three maxi dresses for my holiday. They took a long time to arrive. Material was not as requested. Quality average, no tags or labels. When it came to returning these items, it was virtually impossible. The customer service link would not open. I am still waiting for a returns addresss. Tried to offer me a voucher instead, as they said it would be expensive to return the items through there currier service. I am anoyed with Facebook for hosting these clothing sites. They are clearly a scam. J Eaton

I wish I had looked at the reviews before I ordered. This dress was the poorest quality dress I have ever seen.
I ordered a dark blue dress with pockets. In the picture online it shows the waist being just below a natural waist, with the pockets on the hips. The dress I received has a waist line that barely comes under my breasts and the pockets high up on the stomach. The size is also way too small, definitely not the measurements listed online. And to make maters worse, the material is horrible...it's thin, the seams are not sewn fully shut and it smells like chemicals.
Worst online order ever!

DEAR Custemerservice,

I'll hope you can help me please.

I paid and ordered the Cotton Viscose Solid Long Sleeve High Low Casual Dresses (1013079). Paid it on the 11th of july. Never received it.
What went wrong? Can you send me the dress please as soon as possible?

It s a4 months ago now.

My adress is:

Corine den Hoed
Groenhoevelaan 61
2343 BR Oegstgeest
HOLLAND

[protected] my order number, I tried everything on last night, as soon as I got the package, and Nothing fits me! I went very carefully by your sizing chart for each item! The quality of the clothes, other than the apricot dress, is poorly constructed.
I want to return all of the items I purchased, for a full refund. please provide me with a US shipping address so I can pay for return shipping, and get my full refund!

Thank you,

Vivian Makar

Dear Sirs,
I have ordered 2 dresses on 21st Oct'16. My credit card was charged in full amount for 2 items in the total amount of PLN 470, 14. Payment was done through Citibank. Yesterday, I have received (via DHL) only one dress (#[protected]) the other is missing. There is no other information on the second dress.
As per your Packing List information my order nbr is [protected]

Could you please send info when the other dress will arrive.
thank you and rgrds
Barbara Słomkowska

Complete scam and horrible horrible quality. Unwearable - literally. Unbelievably horrible quality. The dresses I ordered were of such bad quality that they actually smelled like petrochemicals. The fabric was unwearable. The dresses also looked nothing like the pictures - style, material, cut, etc. Nothing! To top this off, you have to pay your own shipping to return them to china! Very expensive, and almost as much as the cost of the dresses. They kept offering me various partial refunds or credits if I just kept the dresses. They are so cheaply constructed they are worth nothing, and I would not even put them in my closet or donate as the smell is so bad (Makes you gag). The company trys to dissuade you from returning them by offering increasing partial credits or refunds if you keep them. They will not give you the address to return until you insist. The return address is to a person and has no mention of the company in the name. The company makes money even on the partial net payment they end up with whether or not you return the items. Stay away. Do not waste your time or money. They also never tell you the company and goods come from china until you have to return items. No usa contact.

Ordered 3 dresses on 11 september 2016.
Have received confirmation of payment on 14 september 2016 and was informed the dresses have been shipped.

Order no: [protected]
Tracking no: rk525446115cn

I have tried to reach their complaints or customer services but to no avail.

Two months and nothing ! (But the money was deducted very quickly)

Mrs mj meyer

I ordered three dresses and three pair of shoes. Spent A LOT of money. None of them fit and I am very disappointed in the quality as well. There wasn't even a receipt in the package when I received it.
I have tried everything I can to return, but cannot even find a telephone number to call. I have emailed the service email requesting an address to return the items and have not gotten a response. I have filled out a form on the "contact us" portion of the site. No response. The site states that returns must be received within 14 days. How can I return when I cannot even get a return address?
Unfortunately I cannot afford to just eat the money this cost. Does anyone have a suggestion?

Polyester solid long sleeve maxi casual dresses ([protected])
Color: dark gray
Size: s
Order placed on october 3, 2016
Order number: [protected]
I which i had read the reviews before placing an order. This company had a website full of nice dresses, that i do believe that the pica's are chosen from other source's and then place in the webpage. The dress sent was not even similar to the one shown in the picture. Poor quality, different model.
They not even sent a return label with the package, a total scam.
I want a return label, to send it back and i don't want to be paid for the shaping.
My money back is what i want.
Please check the dress shown in the webpage and compare to the one attached. The pics attached shown also that the seams are not at the same level on both shoulder

I ordered a dress from Floryday on the 28th July 2016. It finally arrived today on the 30th September 2016. I am sooo bitterly disappointed with the dress. The fabric used is so thin its completely see through. It is not the same as advertised. The pattern, design and colour of the dress is not the same as in the picture. I feel robbed! The XL dress that I ordered will also only fit my 11 year old daughter. Unfortunately she wont be able to wear it either as it is inappropriate for any young girl or lady to wear. I may as well be wearing see through plastic.

So disappointed. Such a waste of good money. Please everyone, avoid this online retailer, they are just scamming you out of good money. I could have made this rubbish for R30 instead I paid over R600.00.

This was my order number [protected] as I know they are going to come back with a generated response that is going to amount to nothing.

AVOID FLORYDAY!

I purchased three dresses from this company in August. It took three weeks to have them here. When I tried them on I was utterly disappointed. Not only did they look NOTHING like the dresses online, they were poorly made and with cheap fabric. I have tried contacting them for a week now. They do not respond to emails on their [protected]@ email address and will communicate on messenger with almost automated messages. I clearly stated that I wished to make a return and the process to do so and finally after 8 or 9 go arounds, got the same please email [protected]@ when I already explained that I got no response from the multiple email to that address.
Stay away