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4.3 543 Reviews

FloryDay Complaints Summary

436 Resolved
97 Unresolved
Our verdict: Expect excellent service from FloryDay. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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FloryDay reviews & complaints 543

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10:55 am EST
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FloryDay order [protected]

My coat I ordered is way to small I need to return it I need a return label I cant afford to pay shipping again I'm 73 and on a fixed budget please help me to return this coat Thank You Sandy Field 203 South Ridgeview Dr. Orem Utah 84058 USA the coat is [protected] black size xl I was very surprised at how small this extra large is I need a return address and label The shipping was almost as much as the coat. I had know idea this was coming from China I brought this 12/20/2016

its Fur & Faux Fur Polyester Black long sleeve lapel Coats & Jackets([protected]) color black size xl I request a refund please send me a label to return it.I will be waiting to hear from you.

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Update by Sandy Field
Jan 06, 2017 11:10 am EST

Coat to small Fur & Faux Polyester Black Short Long Sleeve Lapel
Coats & Jackets ([protected])
color black size xl IM not a big woman and this was way to small I would like a refund please send me a return label brought this coat on 12/20/2016 I will be waiting to hear from you. I was so excited but it was way to tight Thank You so much

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6:57 am EST
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FloryDay coats

I ordered three coats.. They r very pour. I wear a size 8. Usa size. I used flory day size chart... I ordered the correct size and I couldn't even get my arms in the coats..

They were like a child's size..
One coat came without the belt..
The order came after christmas.
Much later then they promised.

Terrible brands. Really cheap items..
Wouldn't wear them if they did fit...
Will return the items.. Within 14 days..
If not refunded I will contact the attorney general of idaho... And this will be resolved..

Maybe floryday should look up and see what my husband does for his business...
I don't think they will want to mess with him when it comes to returning these items.
[protected]@idaho-politics.com

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10:43 am EST
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FloryDay coat not able to return

Floryday will not send the form to return a coat purchased from them although their policy states that returns are accepted within 14 days.

I purchased a coat that is pictured on their website, but the product I received is a very poor copy of the coat. The buttons are not the same. The stitching is not the same. It is too small even though I took all my measurements and matched to their sizing chart. The fabric is pathetically cheap. I continue to get the run-around from their "live chat". I asked for their phone number, but was told it is unavailable due to updating!

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4:46 am EST
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FloryDay no item, no refund, no response. stay away!!!

I ordered a dress in early September and paid £18 to have it delivered within 4-6 days (ridiculous in itself but the dress was needed for a wedding). Despite paying such extortionate delivery fees, the item did not arrive in the given time frame.

I was abroad (for the wedding...) when it was delivered approximately a month later. It has now supposedly been returned to Floryday and I have contacted the company on numerous occasions asking for them to redeliver but have not gotten a single response. It is now nearly January and I have received neither my order nor a refund.

The company does not send a confirmation email or receipt when you order with them, and they clearly do not respond to customer complaints.

Essentially, this is a SCAM. Save yourselves the stress and the money and look elsewhere! I wish I had done so.

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Justin Lately
, US
Jan 03, 2017 10:40 am EST

For every complaint that has been made about this online company, there appears to be a stock copy-pasted reply that does nothing more than pay lip-service to a so-called response. I would lay odds that not one of those unfortunate would-be customers received any satisfaction for their complaints.

FloryDay
FloryDay
Jan 18, 2017 5:46 pm EST

Thank you for your comment.

Please understand that we need the order number to have the information to help customer solve the problem. And we left our email feedback@floryday.com, so if the other customers have problem, they can write to us, and we can solve to them directly. It's much more efficient, isn't it?

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11:12 pm EST
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FloryDay sub-standard clothing

Do not EVER order from FloryDay. I've just received an order placed MONTHS ago for three dresses - had to pay more than the original cost of items to import the package into South Africa - a fact they don't mention when you order as it reflects as a local website when you order.

The quality of fabric is so sub-standard that it's not wearable. Cheap and nasty does not begin to describe these awful clothes!

Checked out their returns policy and it would cost even more to return the goods, with no recourse on the import fees charged.

A complete waste of money so stay away - South African material quality far supercedes this appaling import from Hong Kong.

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6:49 pm EST
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FloryDay product not received

I placed a order [protected] on November 25th. I have been tracking the order but since Dec. 12th there have been no updates and I have not received the package. I sent an email last week requesting an update, I have called and left messages on a voicemail that says someone will respond - still no answer.
I would like to request a refund for my purchase to the same card used for the purchase. Otherwise, please send me a number that I can call and speak to someone who can help me solve this problem.

Regards,

Teresa

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Update by Teresa Montes
Jan 10, 2017 5:43 am EST

Problem resolved!

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Problem resolved!

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11:03 pm EST
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FloryDay misleading costs here - shipping cost not what I signed for; dresses not medium but very small

I ordered two dresses and ticked a shipping selection type. I was not charged what I signed for but much more. The dresses were +-R589 each and the shipping cost was R697 then I had to my surprise had to pay a further R650 on import charges. When I got the invoice and advised Floryday that I had not signed for the level of shipping charges that were being charged I got a response advising shipping was based on weight and size of parcel. The dresses weighed very little - this is grossly misleading.

When the dresses arrived they were a very small cut and are definitely not a medium.

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Flory Day have apologised for what has happened and to resolve the issue as quickly as possible are refunding my money. I believe they have expressed a service orientation here and look forward to them refunding me subsequent to which I will have restored faith in the organisation..

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7:10 am EST
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FloryDay awful customer service

I bought a coat from Floryday for my wife, which actually arrived in a reasonable time frame. However, the coat that arrived was 4 inches smaller around the chest than the dimensions advertised on Floryday's website. I contacted the company and was amazed at the response. I was told that I should keep the coat and get a refund of 43% of what I had paid, I could keep the coat and receive a credit note for 60% of what I had paid, or I could have a refund of 86% of what I had paid out, because they didn't refund the original shipping costs. Oh, and I would have to pay the shipping costs to send the coat back. What sort of customer service is that when the reason for me not keeping the coat was purely down to the incorrect description of the coat size on their website. It was not a case of me changing my mind. There then followed several days of email tennis until they finally agreed to refund the original shipping costs, although I still had to pay the return shipping. Take my advice, steer clear.

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Update by popperjoe
Feb 22, 2017 10:37 am EST

I was very surprised to read the Floryday response suggesting that they had been unable to contact me following my initial complaint. This is completely untrue. I have a whole series of emails in my inbox and my sent items documenting the discussions that I subsequently had with Floryday customer services, including one email that offered me a refund of my return postage provided that I withdrew my initial complaint. Therefore, the kindest thing I could say about their response above is that their internal communications leave a lot to be desired. There are less kind things that I could say, but I will leave the readers of this comment to draw their own conclusions.

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3:11 am EST
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FloryDay not receiving goods

I ordered a jacket online at the Black Friday sale from floryday and still haven't received it.
I have sent numerous emails and messages and now it seems as if I am blocked as I get delivery notifications that I can no longer send messages to that email.
Perhaps I am wrong not to know about online shopping as this was my first purchase.
I also didn't do any research into floryday.
Thanks
Mrs V Pillay
+[protected]

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10:08 pm EST
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FloryDay will not reply to requests and emails

I purchased some goods from this site. After that I read sonly bad reviews about the company so tried to send some emails to get reassurance it was not a scam. I have just received standard email back from Floryday not addressing one question. Now the products are at the South African customs and the charge of R3000 is exactly what I spent on the original goods. From what I have read the quality of these products is rubbish and you cannot return them even though they say you can - there is no return address provided and when it is received you have to pay all charges to #### back and never see your refund. I am emailing them to find out what to do but just get standard rubbish emails back. This is a big scam!

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9:10 am EST
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FloryDay very poor service!! regretting buying!

Order # [protected]
On the 25th November I ordered two dresses. But since then I heard nothing about expedition. I have no way to know where is my order as they did not send any mails and did not answer any I've sent.
The liveChat option they propose doesn't have infomartions on ongoing order.
i intentionnaly took the express delivery option because i'll leave for a certain period of time relatively soon and i'm still waiting for my package.

I'm starting to regret buying on this website and not checking beforehand if it was trustworthy. i'm quite worried that my package will never arrive at this rate. ( i did take the express delivery)

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7:58 pm EST
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FloryDay womens pumps closed toe stiletto heel leatherette shoes ([protected]) red size 41

Date of Order: 17/11/2016
Order no: [protected]
Color: Red
Size 41

Good afternoon,
I have just received my shoes, however they are the Grey and I specifically ordered the Red. Even the packing slip states RED, but someone placed grey one in the box.
May I please have a return address to send them back for a pair of RED ones as ordered originally?
Thanks so much
Kat Lardner
[protected]@goldcoast.qld.gov.au

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4:41 am EST
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FloryDay do not order from floryday

I ordered a bunch of dresses. Did receive them in time, just fine. Quality was.. well.. according to the price.

However, even though it says that you can return the items within 2 weeks, it is virtually impossible to return them, since no return address is provided. When you contact them, they are friendly but ask a lot of unnecessary question to keep from having to give you the address.

I filed a complaint via PayPal. Seriously worried that they will reject my return because it's "too late" after making it impossible for me to return it in time.
It's a scheme!

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12:49 am EST
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FloryDay I purchased items from floryday and have not received anything to date.

The tracking number is rk525510017cn
There are four items, for which I paid r2182.59 cents on the 29 of september.
So that is over two months ago.

The order number is [protected]

Please get back to me as soon as possible
My email address is [protected]@gmail.com

I require immediate response and the clothing or please re-imburse me, I am really unhappy and feel this is a dishonest process so far

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totodidifafa
, US
Dec 07, 2016 9:15 am EST

i'm waiting for a package too, could i know where did you find your tracking number ?

FloryDay
FloryDay
Jan 12, 2017 1:12 am EST

Thank you for your sharing.

We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply?

Or you may also send us emails to our feedback@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

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8:54 am EST
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FloryDay 3 dresses that did not fit the measurement charts

I contacted FloryDay about the 3 dresses and explained that they were too small. I used their measuring chart and they measured at a small rather than a Large. they offered a full refund which I accepted. They provided copies of refund transactions. When the refund actually shows up on my account I will be satisfied and consider the issue resolved and I would consider that a good customer service gesture.

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The issue has been resolved to my satisfaction and I appreciate their prompt response.

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9:37 am EST
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FloryDay clothing - dresses

I ordered 3 Dresses from FloryDay a Chinese company. I ordered based on their size chart. The items received were very small and sizes equivalent to a size small. I ordered the XL size equivalent to a Size 12 according to their chart.

They do not have a return policy once you contact them but it is not stated on their website. They say it will be expensive to return and offer a coupon if I have altered. There is nothing to alter. A small cannot be altered to fit a Large, there is not enough material. They look like doll dresses.

I would like to return for a full refund.

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Margaret DeLuca
, US
Dec 15, 2016 1:38 pm EST

I agree totally. I ordered a 14 since dresses can run small. This is the equivalent to a size 6!

FloryDay
FloryDay
Jan 17, 2017 9:15 pm EST

Thank you for your feedback.

We are sorry that we cannot find the order information. Would you please let us know your correct order number so that we can assist you further?

Thank you for your understanding. Look forward to your reply.

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3:13 pm EST
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FloryDay product not received

I bought three pairs of shoes on September 21st and I have not received them yet.
Order Number: [protected]
Order Date: 2016-09-15
E-Commerce: floryday.com

I have already made my complaint to the company and they answer me but they do not resolve the problem. I have not received the things I bought yet.

Martes, 18 de octubre, 2016 3:23:35, floryday.com escribió:

Ocultar el mensaje original
Querido julieta napolitano,
El representante del cliente ha respondido a su pregunta #[protected]:
Thank you for shopping on our website!

After having checked your order, we found out that your order was done and shipped out on Sept.21st by standard shipping. The shipping period usually takes about 15 to 30 days, which has been specified on our website. Therefore, you are supposed to get your parcel before oct.21st if everything goes well. Please don't worry about it and wait patiently for another few days.

If you don't receive the parcel in the due time, you may contact us or call your local post office . And your tracking numbers are RK525469938CN, RK525471361CN .

You can also trace it on the website: http://www.17track.net/en

Please contact us if you need any further assistance.

DESDE : EVA XUOCTOBER 18, 2016 06:23 AM
Thank you for shopping on our website!

After having checked your order, we found out that your order was done and shipped out on Sept.21st by standard shipping. The shipping period usually takes about 15 to 30 days, which has been specified on our website. Therefore, you are supposed to get your parcel before oct.21st if everything goes well. Please don't worry about it and wait patiently for another few days.

If you don't receive the parcel in the due time, you may contact us or call your local post office . And your tracking numbers are RK525469938CN, RK525471361CN .

You can also trace it on the website: http://www.17track.net/en

Please contact us if you need any further assistance.

Thank you for your feedback!

We are really sorry to learn that you have still not received your parcel. According to the shipping schedule, your order should have already arrived. Some delay might have occurred during the shipping process, especially when it is peak season at the moment. Generally, the local post office will update the status of each package timely. We suggest that you contact your local post office if you have not done so. The parcel might have already arrived at your local post office.

If you still fail to get any updated information of your parcel, please contact us and we will get our logistic department to check with the carrier.

We apologize again for the inconvenience caused and hope that you will give us a few more days before the parcel reaches yo

Nov 15, 2016
Querido julieta napolitano,
Nuestro representante al cliente se ha respondido a su billete #[protected]:

Thank you for your reply.

As we mentioned before, some delay might have occurred during the shipping process, especially when it is peak season at the moment. Hope you can wait for another few days.

Thank you for your time. Please contact us if you need any further assistance.

FROM : CATHY JINNOVEMBER 18, 2016 08:52 AM

Thank you for your email.

We have checked and your order is going through a transit.

We apologize for the shipping delay.

Could you please wait for a few more days?

Please rest assure that we will keep an eye on your order.

Thanks for your kindly understanding!

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Update by Julietan
Nov 17, 2016 2:52 pm EST

I bought 3 pairs of shoes on September 21st and I have not received them yet.

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12:45 am EST
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FloryDay ripoff, unethical behaviour, misleading customers, no return policy no matter what!!

On the 20th of october I was very excited to buy on this very glamorous site dresses to the value of r 4 477.00 / total value us 301.29, the money as debit on my account almost the same day, what I was not aware of that I still had to pay import tax of r 3 000.00. That said, when I received the package, only two of the dresses I decided to keep the other dresses was of very poor quality material, poor workmanship, the stitching not done well, the dresses were not fitting properly.
1) silk color block 3/4 sleeves mid-calf casual dresses ([protected])
Color=gray size=m - unit value - 57 - 80.
2) chiffon floral sleeveless maxi casual dresses ([protected])
Color=as picture size=xxl - unit value - 60.37
3) chiffon floral short sleeve maxi sexy dress ([protected])
Color = as picture - blue white - unit value = 36.89
This is there response, it is not acceptable, I am willing to return it at own cost, but I still would like a full refund, but it is not going to happen!
1. Keep the product, and we would like to create a coupon code valued at 50% of the items value. It is valid for one year and you can use the coupon for your new purchase here.
2. Or keep the product and we issue you a refund 30% of the items value. You may resell the item.
I am very upset about this, this company should be prohibited to do business online!

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2:31 am EST
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FloryDay returns

Purchased three maxi dresses for my holiday. They took a long time to arrive. Material was not as requested. Quality average, no tags or labels. When it came to returning these items, it was virtually impossible. The customer service link would not open. I am still waiting for a returns addresss. Tried to offer me a voucher instead, as they said it would be expensive to return the items through there currier service. I am anoyed with Facebook for hosting these clothing sites. They are clearly a scam. J Eaton

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6:30 pm EST
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FloryDay horrible quality and not what was promised

I wish I had looked at the reviews before I ordered. This dress was the poorest quality dress I have ever seen.
I ordered a dark blue dress with pockets. In the picture online it shows the waist being just below a natural waist, with the pockets on the hips. The dress I received has a waist line that barely comes under my breasts and the pockets high up on the stomach. The size is also way too small, definitely not the measurements listed online. And to make maters worse, the material is horrible...it's thin, the seams are not sewn fully shut and it smells like chemicals.
Worst online order ever!

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FloryDay Customer Reviews Overview

FloryDay is an online fashion retailer that offers a wide range of clothing, shoes, and accessories for women. Our team has analyzed FloryDay reviews from various sources to provide an overview of the company's reputation.

Positive reviews highlight FloryDay's affordable prices, stylish designs, and fast shipping. Customers appreciate the variety of options available on the website, including plus-size clothing and trendy accessories. Many reviewers also praise the quality of the products, noting that they are well-made and durable.

FloryDay's customer service also receives positive feedback, with many customers reporting that their inquiries were promptly addressed and resolved. The website's user-friendly interface and easy checkout process are also frequently mentioned as positive aspects of the shopping experience.

However, some negative reviews mention issues with sizing and fit, as well as shipping delays and difficulties with returns. Some customers also report receiving items that differ from the product description or photos on the website.

Overall, FloryDay has a positive reputation among customers for its affordable prices, stylish designs, and fast shipping. While there are some concerns about sizing and shipping, the majority of reviews are positive and recommend the website to others.
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Phone number

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Website

www.floryday.com

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