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FloryDay
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4.3 543 Reviews

FloryDay Complaints Summary

436 Resolved
97 Unresolved
Our verdict: Expect excellent service from FloryDay. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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FloryDay reviews & complaints 543

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2:22 pm EDT
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FloryDay clothing order

I have ordered three dresses, one of which was really nice and the other two were two big. I have given a good review for the nice dress which was accepted in couple of hours on their website. I tried to return the other two dresses but they have never replied to the return ticket. I am never going to order again from this website. It really seemed scam to me.

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6:06 am EDT
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FloryDay online sale, dress

I purchased a dress from floryday on the 9th of May, when the dress arrived it bore no resemblance to the dress I ordered, I requested a returns number on the 25th of May, they promised a 24 hour response, I am still waiting. The order number is [protected], I would like to be able to return the dress and have a full refund. If I don't hear from Floryday in week I will start the process with PayPal for a refund.
The company address is: 4th floor east,
Building C, Area 72, Jia'an Industrial Park,
Xin'an St
Bao'an District,
Shenzhen
China 518101

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10:06 am EDT
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FloryDay the items I received were made for midgets not normal clothing

They re all made strangely do not fit they are cheaply made clothing they are ripping people off also there is no return label in the bags. I want my refund and so does a lot of other people. they are scamming people the items i ordered are nothing like the ones in the photos i wear a size 6 and ordered large just to be sure I could not even get them on one sleeve was 1/2 inch short.hay need to be shut down. thank you Alice Bartow

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7:16 am EDT
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FloryDay order number [protected]

All of the items I received were delivered too late for my holiday and do not fit so I have just looked into returning them and have been horrified to find the comments and complaints that have been sent to the complaints board regarding the inability to return items to Floryday for a refund due to delivery cost to China!
I work very hard for my money and as I do not have enough money to throw away and I am very disappointed.
I will not be using Floryday again and will also be adding to the list of complaints at the Complaints Board.

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12:12 pm EDT
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FloryDay procedure de retour de 2 articles sur 4 (commande [protected] du 14 mai 2017)

Notification de l’expédition
N° de commande: [protected] Date de commande: [protected]:44:16
N° de suivi: [protected]
Suivre cette commande: Allez suivre SCS

J'ai adressé 3 mails à l'adresse mail " Floryday.com [mailto:[protected]@floryday.com] les 18 - 23 et 29 mai 2017 sans réponse.

J'ai essayé de téléphoner au numéro +[protected], je tombe sur un répondeur " ce numéro n'est pas en service"

J'ai adressé aujourd'hui un message sur votre site pour un retour de deux articles, j'aimerai avoir une réponse.

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6:43 am EDT
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FloryDay trying to return item ordered as it does not fit

order no. [protected]

item: long sleeve maxi vintage sashes dress

I have emailed previously trying to find out how to return item and get full refund. My email was acknowledged and said that you would be in touch within 24 hours. You have not been in touch. I would like to know as soon as possible where I return my order and confirmation that I will be fully refunded. The item I bought does not fit me which is why I would like to return it.

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4:32 pm EDT
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FloryDay clothing

This is such a scam! It is impossible to return items. I waited over a month to receive my order. The clothing sizes were all over the map so I wanted to return 3 of the 7 items I purchased for $375. I have reached out twice to return my items, but they keep saying they will contact me within 24 hours and then nothing happens. They "open a ticket" for me, send me a message with the "ticket number" saying someone will contact me, and then never give me the return info. Clearly they are stalling so that the 14 day return policy runs up. I am
Pissed and would never buy from them again.

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6:13 pm EDT
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FloryDay dress

Ok that's what happened.
I ordered a dress. There are two dresses that are completely alike but differ in colour: that have different codes and are displayed in two different pictures.
I wanted the pink one (code 1029277). I received the red one (code 1035653). They asked me for a picture. I sent it. They told me the color was right - it wasn't.
They asked me if I wanted to send the item back and be refunded or keep it and receive a voucher of 70% the value of the dress. As I didn't want to pay the shipping expense (around 10 euros - that's what I paid to get the dress but probably I would have paid more at the post office) when THEY made the mistake - and as I needed the dress for a video shooting- I accepted the voucher. So I ordered the dress again. I sent them a note asking to pay attention to not send me the wrong colour again. THEY ANSWERED TELLING ME: SORRY FOR THE INCONVENIENCE, SEND US THE PICTURE. Apparently, they didn't even read my exhortation.
Guess what? I received the wrong colour again. What should I do? The colour is very important in my case because the atmosphere of the shooting requires soft colors. But it's also a principle issue. If they make a mistake, why they don't admit it? Why do I have to pay the shipping? Why they say there is an online chat which is NEVER active? Why they don't pay attention to messages and are basically unreachable? Yes, they answer but without giving you the feeling you can actually talk to human beings who take responsibility for their company. I'm very upset and disappointed.

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3:47 pm EDT
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FloryDay floryday.com

Dresses arrived very late on Friday 19th May wrong size, please I just want an exchange or monies returned as time is now entering second week for returns to be possible, most expensive dress was ruined by centre seam cutting through the lovely & beautiful bird design, next dress needs to be larger size, Top is only tight on sleeves I could alter but should I be exspected to ? a return address would be helpful. Order no [protected] 1st dress silk no1955128801, 2nd dress no [protected] linen, Top1645126864, I hope this is enough information thanking you in antisipation,

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5:41 am EDT
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FloryDay refund not received

I received the underlying email on 16/05/17 notifying me that my order had been cancelled and that you would reimburse me the money already paid to you, however, I am yet to receive my refund.

Kindly reimburse me £24.61 on my credit card used for payment immediately.

Nikki Sivertsen

Dear Nikki Sivertsen,

Thank you for your time.

We are sorry to inform you that your Pre Order [protected] had been canceled as the purchases are not sufficient.

Please go through our website again and choose the items you want to purchase. As a courtesy, here is a coupon code with a value of $5.00. You can use on your next purchase: 8960A28527171196.

Not to worry, the Pre Order payment you had made will be issued back to you.

Once again, we apologize for the inconvenience this has caused you and we are looking forward to do business with you in the near future.

Best regards,
The Floryday.com Team.

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9:28 am EDT
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FloryDay everything

Placed an order 4 weeks ago - no sign of its arrival - no response from enquiry emails sent, no response from delivery problem emails sent, online chat with someone who just referred me to my spam emails (obviously nothing there) she was lacking in basic English skills and left me feeling fobbed off and even more angry. Is this company legit ? have I lost my money ...can anyone out there hear me or be bothered to respond !?

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3:18 pm EDT
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FloryDay website states returns are easy... not so much!

I ordered three dresses and the quality is pitiful, as well as the fit. Furthermore, there are no labels for product care, nor country of origin. I would like to be refunded on two of the dresses and after reading here, I believe my only alternative is to contest the purchases through my credit card company. I will not send the merchandise back first and hope they handle it as it is clear according to accounts here that they don't. I went against my own code in not looking further online to check this company out first.

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5:23 am EDT
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FloryDay purchased two dresses in march 2017

I ordered two dresses from Floryday in March 2017. Received order number [protected]. Money taken from Amex account. Dresses not received. I have made numerous attempts to contact Floryday. Only email response on 12 April stating dressmakers were busy and they would advise when dresses were dispatched. Have not heard anything since. No further response to emails requesting information on order. Phone number listed on web page is unavailable.

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1:34 am EDT
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FloryDay no refund after returning a dress and following all floryday instructions - scam

Floryday did not deal with my customer complaint to my satisfaction after I had returned their dress which did not fit me at all and had followed all steps Floryday told me to do. I printed their PostNL label which I had bought from Floryday and went with the parcel to a Czech post office on March 16, of which I have informed them as they could see in the history of complaint on their website. Czech post office, their contractor, told me that they do not issue any tracking number to your label, I could not even take a picture of their internal document when they accepted the parcel. Czech post informed me that in case I want a tracking number I would have to pay a full fee of posting it as a registered parcel. Otherwise it will be posted as only an ordinary parcel which can get lost. Normally they do not give any confirmation about posting the parcel unless it is registered for higher fee. I informed Floryday that it would be safer if they had provided me with a label which includes a registration. I had already paid Floryday for the label they gave me. Floryday answered on March 15 that they will not issue any other label and that's why I trusted Floryday and the postal service with the parcel. So I have no tracking number as they assured me everything will go OK. Floryday did not tell me a person responsible for customer complaints who I should send a letter of complaint to.
I've been corresponging about the dress since March 6 to solve the refund and I completely trusted Floryday in every respect. I even ordered another, even more expensive parcel from Floryday. They still have not been able to solve the complaint so I can not spread any good news about Floryday company. I followed every step they told me to solve the issue and obviously it did not help. I am a very dissatisfied customer and not not enourage anyone to use Floryday website for shopping.

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11:47 pm EDT
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FloryDay size of 3 dresses not at all right

For the first time, I have ordered from my computer, and have been terrible
Disappointed. I have since found out the company is in China, and it would be impossible to get my money back. The writing was Italian, therefor, I
Presumed they were from Italy... the complaint is that,
I have received my order of three dresses, and the sizes are too small.
I would say, they would fit, a size 12 Aust.
I would like to return them, tell me the address to return and what to do.
Your faithfully,
Ines Mastroianni.
39 Victor Road,
Dee Why, 2099 NSW
SYdney,
AUstralia
Email: [protected]@bigpond.com

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Update by Ines Mastroianni
May 17, 2017 2:25 am EDT

Since I wrote to, the company has responded in a satisfactory way. I would like to therefore withdraw my complaint.

Thank you,

Ines Mastroianni

Resolved

Marked as "resolved" as per user's request.
// Admin

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10:57 pm EDT
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FloryDay credit card charged but no order or merchandise

I placed an order on line in April. Received the merchandise within the expected time period but was not satisfied with the dresses so I initiated returns - via chat with a rep on line and via reviews of the dresses on the website. I received a response on one dress but the other said thanks for the praise. So I responded and asked to return. No response. It's been 5 days.
I also placed another order. They charged by credit card but did not send me a confirmation email. That was 5 days ago. Still no acknowledgement of the order despite several inquiries. I should have listened to the reviews on line. Lessons learned. Expensive lesson though. Pursuing disputing the charges through my credit card company.

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5:06 am EDT
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FloryDay liars

Company Floryday.com refused to send money back when received dresses, but confirmed it before.
Reason: their mistake and sorry, full amount will not be send.
But i already send dresses back and will receive some small money and also spend money on sending them! Company should not be allowed to work on market.

I received dresses with wrong sizes and ask money back - company agreed to back whole amount and asked me send items back .
- i send items spend extra money
- after that they said it their mistake thay will not send whole amount, only some because i partly used coupon! But my coupon is not gift, as it is amount of my cash I spend on them and got before damaged dresses (btw coupon also 75%) - means I spend so much money on ###.
Company is lying and lying and saying it is their mistakes but no help!
by fact i received only wrong sized or damaged dresses.

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6:37 am EDT
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FloryDay dress order

I ordered a colourful mini dress which features in all their advertising currently. Very attractive kaftan style, with fringing.
Two weeks later, I received a maxi dress, in a cheap and nasty material and no fringing, completely different look to the picture or description.
It swamps me, it's down to the ground and in the heat would be hot and sticky to wear because of the polyester type material.
There is no hope of a refund as the company is based in china and I will never order from them again or any other chinese company.
Lesson learnt.

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10:27 pm EDT
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FloryDay no refund back as promised

My order number is [protected]. The faulty dress that I am to receive a refund for number is [protected]. My ticket number regarding my complaint is [protected]. I posted my complaint as being resolved on April 26, 2017. You had said you would give me a refund if I posted the problem as being resolved, I have done that. I have still not seen a refund. How long does it take to refund my credit card? Waiting for your reply.

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My refund was returned promptly. I am very happy with Floryday's customer service!

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4:10 pm EDT
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FloryDay the dress doesn't fit and I want to return it. there is no means to do that.

The paper that came with the dress says to contact them at [protected]@Floryday.com but that gets me nowhere. There is no contact address or phone number. No directions on how to get my money back. What a ripoff! The item was shipped from China so that should have given me a clue! There are supposed to be contact offices worldwide but there is no access to them for consumers.
I will tell everyone to totally avoid this company when online shopping comes up in any conversation.

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FloryDay Customer Reviews Overview

FloryDay is an online fashion retailer that offers a wide range of clothing, shoes, and accessories for women. Our team has analyzed FloryDay reviews from various sources to provide an overview of the company's reputation.

Positive reviews highlight FloryDay's affordable prices, stylish designs, and fast shipping. Customers appreciate the variety of options available on the website, including plus-size clothing and trendy accessories. Many reviewers also praise the quality of the products, noting that they are well-made and durable.

FloryDay's customer service also receives positive feedback, with many customers reporting that their inquiries were promptly addressed and resolved. The website's user-friendly interface and easy checkout process are also frequently mentioned as positive aspects of the shopping experience.

However, some negative reviews mention issues with sizing and fit, as well as shipping delays and difficulties with returns. Some customers also report receiving items that differ from the product description or photos on the website.

Overall, FloryDay has a positive reputation among customers for its affordable prices, stylish designs, and fast shipping. While there are some concerns about sizing and shipping, the majority of reviews are positive and recommend the website to others.
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Contact FloryDay customer service

Phone number

+852 81 990 949

Website

www.floryday.com

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