Menu
FloryDay Customer Service Phone, Email, Contacts

FloryDay
reviews & complaints

www.floryday.com
www.floryday.com

Learn how the rating is calculated

4.3 543 Reviews

FloryDay Complaints Summary

436 Resolved
97 Unresolved
Our verdict: Expect excellent service from FloryDay. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
Claimed
FloryDay has claimed their business profile
Get notifications about new complaints and reviews of FloryDay. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

FloryDay reviews & complaints 543

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
8 reviews
Sort by:

Newest FloryDay reviews & complaints

ComplaintsBoard
V
10:40 pm EDT

FloryDay Terrible quality, worst customer service and no returns

Do not under any circumstance order products from floryday! I repeat do not order from floryday! I purchased two dresses and paid for express shipping that took over two weeks to receive from the date they should have arrived. The quality was exceptionally poor, they were ill fitting, and completely of the wrong size from what was indicated on their size chart. Again, absolutely no response to multiple emails posted regarding return address and useable contact information remains non existent. It makes me sick to think I was taken advantage of by the good photography on their website
And made a purchase that resulted in a complete disaster. I'm not understanding how these people that run/profit from this company sleep at night. I have made every attempt possible to resolve this matter within the 14 day time allotted and believe their lack of information is a way to prevent returns from happening in the first place as to not have to refund money to buyers for what they know will be dissatisfied customers in the end. A terrible, immoral company and cheap falsely advertised merchandise. Floryday should be legally forced to cease sales immediately! Again, please do not order from floryday! Do not under any circumstance order products from floryday! I repeat do not order from floryday! I purchased two dresses and paid for express shipping that took over two weeks to receive from the date they should have arrived. The quality was exceptionally poor, they were ill fitting, and completely of the wrong size from what was indicated on their size chart. Again, absolutely no response to multiple emails posted regarding return address and useable contact information. Customer service remains non existent. It makes me sick to think I was taken advantage of by the good photography on their website and made a purchase that resulted in a complete disaster. I'm not understanding how the people that run/profit from this company sleep at night. I have made every attempt possible to resolve this matter within the 14 day time allotted and believe their lack of information is a way to prevent returns from happening in the first place as to not have to refund money to buyers for what they know will be dissatisfied customers in the end. A terrible, immoral company and cheap falsely advertised merchandise. Floryday should be legally forced to cease sales immediately! Again, please do not order from floryday!

Read full review of FloryDay
Hide full review
ComplaintsBoard
M
10:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay money taken from card no confirmation email or product

I placed an order on the 28th June 2017 for approximately £122.00. the company have debited the money the same day from my card yet you have not sent me a conformation email you just sent me an email about a 50 % flash sale . further to this you have not responded to my chase emails. I ordered Chiffon Floral Long Sleeve Maxi Vintage Dresses

Item Code: #1032795
Polyester Floral Long Sleeve Maxi Casual Dresses

Item Code: #1035305
Plus a further item I need to know what is happening as !

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
6:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay 025139365322

Product was not delivered. I placed an order on the 10 0f June with expected delivered between 14 to 21 days. It has been more than a month and you company has not delivered the item yet. It is impossible to track it and thus I would like to request a full refund of the order above. I find this a total lack of respect to me as a customer. I truly think your company is not reliable and have been reading the customer satisfaction rates and they are really poor which means that I know think your website and your company is a scam to take take others people money. I will take legal action against you if i don not get my money back as soon as possible. And your licence to trade if you have one should be revoked.
my email [protected]@gmail.com

I am expecting to hear from you and get my money back as soon as possible.

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
6:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay no contact phone number or email that will reply to you.

I have ordered an item online with Floryday. The next day i changed my mind and tried to cancel my order. They do not let you do that. I tried phoning the contact number they show-no reply-only voicemail. I have called several times - no one has called me back. I have emailed the address they show several times- no response at all.
I now know they will not offer any returns although it clearly states they will on their website.
So very disappointing - first time i have been scammed online. That will teach me to check all reviews in the future.

Read full review of FloryDay and 1 comment
Update by maria shaw
Jul 25, 2017 7:07 am EDT

Hello - not so far unfortunately :(

I cancelled my order on the 7th July. I have had lots of correspondence with Floryday- but most of theirs is waffle really. saying 'hope you get your refund soon' etc 'check with your bank'. I knew there was going to be a problem when i read all the negative comments afterwards.
They hang on to your money for as long as possible and get interest on it i think - just keep on liaising with them and hopefully you'll get it back. They are breaking the trading standards law otherwise.
I will not let this go until i am refunded - even if i have to go viral with it!
I hope you have not been waiting too long for your refund?

Update by maria shaw
Jul 13, 2017 5:24 am EDT

Floryday have now replied to me via email. They have stated they will refund me between 7 and 14 days. Hopefully that will indeed happen and the situation will be resolved.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
C
C
claire wilcox
, GB
Jul 25, 2017 6:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Did you mange to get a refund? I'm still waiting for mine its a slow process with this company

FloryDay
FloryDay
Aug 05, 2017 1:21 am EDT

Thank you for your sharing.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.

Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,
Floryday

ComplaintsBoard
M
5:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FloryDay unethical behaviour

07/07/2017 - The poor quality of the four items I ordered and payed by credit card to Foryday, was such that I sent them back to the delivering company (for 8, 50€ on 2017/06/27). The refused package came back to my home on 07/05. Since this day, I try to get informations from Floryday to post again the package and get my money back. I got no answer during the first days, and finally to day, I received instructions of links which all systematically failed (http://www.floryday.com/fr/account/ticket.php?e=dany233llouise@yahoo.com&t=7054151355). I think that this company plays a bad joking policy abusing its customers. As a matter of fact, I just saw on your board a great number of testemonies which, unhappilly, sustain my conclusion that I have probably to definitively renounce to my fully justified request !
It was nowhere clearly indicated where is settled this Floriday company !

Read full review of FloryDay
Hide full review
ComplaintsBoard
T
9:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay clothes

I ordered clothes almost a month and a half ago on may 25th (order no = [protected]) and the clothes still have not arrived. all attempts to call/email/send a website form have failed - there is no response. i'm a student and furious at being so out of pocket - this is the worst customer service i've ever experienced. In one month's time i will be a qualified lawyer and am looking forward to putting civil complaints law into action.

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
7:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay order no [protected] floryday

To whom it may concern,
Order number [protected]
I require a FUll refund for the above order number for which I paid in full on 30th May . I have not receivedy order and it it now July 2st!
I have had several messages via Facebook messenger saying that my order, as above has been shipped. The tracking information is incorrect and says pending. For the last week I have been told I would receive an email from yourselves which I have not. I repeatedly receive sales emails from yourselves but nothing regarding this matter. Legally Failure to deliver within a reasonable time and outside of the agreed deadline is considered to be a breach of contract.
I expect a full refund otherwise I will need to contact my bank to ensure they charge the money from yourselves.
Poppy Greaves

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
10:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay returns [protected]

Got a dress I ordered in 3x and it is a size 14 at best. Sent email to floryday. Received reply that is unreadable and looks like a possible internet bug of some sort. They had no return address on the package. They do not answer calls. Do not waste your money. Reminds me that it is best to shop locally or use a trusted site. Kills me that these out-sourced companies can do whatever they want with no recourse.

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
4:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay reorder number #[protected]

Floryday - very BAD and false advertising

Items come from China which is not what the Website says. It's false advertising! If I had known it came from China I wouldn't have ordered it.

The dresses are of such poor quality I will never order from them again. I will make sure everyone knows this. Also had to pay customs duty same price of the inferior dress which I can't wear!

I AM SO ANGRY!

Read full review of FloryDay
Resolved

I honestly did not expect Floryday to respond to my complaint. When a customer is dissatisfied like I was and the company goes out of their way to change things I really have to say Im very impressed. Floryday insisted on refunding me my costs which I received in my account and also said they would look into their terms and conditions like extra charges in some countries that charge customs duty and taxes. I also know what to expect quality wise. After this experience I will definitely continue to support Floryday.

Hide full review
ComplaintsBoard
A
7:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay return policy/poor customer service

I ordered about over $200.00 worth of clothing from FloryDay's website. I ended up only liking one item. None of the other clothing I purchased looked anything like the pictures on the website. The quality was also very poor, however the prices match the poor quality. They have a 14 day return policy and a Customer Service number that is out of service. What kind of business has no Customer Service number and/or the number is out of service? The number looked like it was out of state. Could be operating out of China. Regardless, they need to have a number or respond to their customer's emails. It's been a month and I am still awaiting a response from their company regarding a RMA Number. Found this company advertising all over Pinterest. Beware of this shady company and don't waist your time.

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay 2 dresses

I have been trying to return 2 dresses that I bought online from Floryday. They did not fit. I contacted them online by submitting a form and I was sent an email that had a link. When I clicked on the link, there was another form to fill out, but when I clicked the "submit" button, it did not go through.
It was very easy to order the dresses online, but the return process is a nightmare. I have a friend who writes a fashion blog, and if I am not able to return these dresses, she will be writing about it!

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
2:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay clothes

In april 2017 I had the terrible idea to by from ebay, which I trusted to at least deal with reliable suppliers, 4 items of clothing which looked great from the pictures and their prices were not cheap, so I could never have guessed that the quality would be so incredibly low. When I informed floryday by email, they gave me options, like a partial refund and a suggestion that was never explained clearly (Although I asked) to keep the clothes and try to resell them (?) or to return all 4 items and that they would have given me a full refund. After many many mails and a lot of grief and waste of time, I paid €11 to post everything back and instead of refuding what I paid for the order floryday have refunded €10 less, although I have paid for the postage in italy and they have stopped replying to my emails.

I am very annoyed and shocked that ebay would accept them as suppliers although I have read many complaints (Unfortunately after I made my order). It is misleading advertising and dishonest companies. I will not use floryday ever again as I have lost money, time, energy and patience and I will not use ebay either unless they guarantee that the suppliers are not dishonest.

This is their website which declares top quality:
https://www.floryday.com/
Top quality women's dresses at reasonable prices. Day dresses, party dresses, work dresses and special occasion dresses - here you can always find the...
Adwww.floryday.com/‎
4.8 rating for floryday.com
Abiti a prezzi stracciati. Lasciati incantare dalla perfezione dei nuovi abiti!
Facile comunicazione · oriented cliente · altamente committed · risposta veloce · chat dal vivo
Tipi: abiti, cappotti, scarpe, sacchetti

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
5:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay bad retour policy

I want to send clothes I dont want back to florydays but dont get a adres where I can send it to! I want the adres of the uk warehouse of floryday and my money back!

I want to send the clothes I dont want back to the uk warehouse and get my money back on my acound.
I get a lot of mail whitout a real solution. I dont want mails anymore just a adres where I can send the clothes to and my money back!

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
3:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay scam

I ordered a dress on 15th May and paid a very expensive postage of £7 for it to be with me by 10 days. It is now 20th June and I still haven't received it. I have rung the number on the website and left messages asking them to ring me but have had no response. I have been submitting questions to the website and their responses are always incredibly slow and don't answer my questions.

Since it seems unlikely that this package will ever turn up, I would like a full refund for the item and the postage (£58.27)

The company address is:

4th floor east,
Building C, Area 72, Jia'an Industrial Park,
Xin'an St
Bao'an District,
Shenzhen
China 518101

Read full review of FloryDay
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
3:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay returns

Hello,

I ordered a dress it was horrendous and nothing like the picture, i then tried to return which has been so difficult as they cant give you the correct information

They say dont return by the big companys however the local post wont accept as they require more information which they wont give

The are not quick to respond either

Terrible company, i would never shop from here again!

Thanks
lindsey

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
4:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay dresses

I purchased expensive dresses.
What I received was cheap and awful garments.
I ordered one particular item in black and white. Neither resemble the photo. It is ugly and double my size
One dress is cheap and tiny.
Another is very nice but double my size also.
The 5th item is cheap but just two sizes too big.
I am disgusted and dissatisfied and disappointed. And out of pocket. I paid 350 euro for all this junk. And also had to pay 90 euro to DHL.
I did report this the day I received the package.
Am still waiting for a reply.

Read full review of FloryDay
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
11:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay return policy, quality of product

The dress I ordered was so distorted with the fit, fabric that was so gross I cannot find the words to describe it, like a ugly curtain only worse is the closest I get. I had reviewed the return policy and requested a refund. (the package shipped from Mississauga, Ont) I was offered the following resolution: 1. Keep the product(s), and we would like to create a coupon valued at 50% of the item(s) value. It is valid for one year and you can use the coupon for your new purchase here.
2. Or keep the product(s) and we issue you 30% refund of the item(s) value. You may deal with the item(s) locally.
Several emails later I was told I could return with a tracking number - return to a dodgy address in China. Now the item was $66.00 plus postage and the cost of postage to China was $59.00 WITH a tracking number. I gave in and took the $33.00 so I was out over $50 with the postage. The garment went into the good will box.
Read their positive reviews - I bet they were written from China and they are bogus! Poor english and wording.
Total scam, do not order from this deceptive company.

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
10:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay I do not recommend this company

I have ordered 3 dresses from FloryDay. They were delivered quite fast, but what I have received is quite disappointing. They are poorly cut and sewed, the size does not correspond (I am a 100% medium and those are huge!). I opened a ticket for the return. In the beginning they tried to offer a discount coupon for my next purchase (no way!) or a refund of 30% if I kept the goods. I insisted that I wanted the full refund and they finally provided the return address and instructions. guess what? It is in China, so returning the items will cost me 50$, which is 1/3 of the overall price. I blame myself for not checking more carefully, but it's too late now. They clame "hassle-free" return but do not trust it. I will surely not buy anything from them ever again and I recommend you, the reader, do the same.

Read full review of FloryDay
Resolved

I got the 30% refund they promised, and they further offered another 70% refund, with the possibility to keep the dresses. The customer service was also very fast in replying. It is of course better if everything goes smooth and you do not have to return/complain, but as it happened, I can say that they reacted in a decent and quick way. Reading other complaints, I have the impression that they improved their customer service over time.

Hide full review
ComplaintsBoard
R
3:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay ref 1035305

i bought this dress they took the money from the credit card but they did not send me the dress.
They dont reply the mails, they dont answer the phone etc
total scam avoid at all costs
police are working on that
i have been told they are based on China it is gonna be difficult to get them
Police told me they have been told before their investigation says that all good reviews have IP address from China
STAY AWAY spread the word so other people wont be stolen

Read full review of FloryDay and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
T
T
Tammy Carpenter
, US
Jun 08, 2017 3:21 pm EDT

Here is the address that I was given to return items: Floryday Return Center Unit 385 Storagemart #129 7536 Wornall Road Kansas City, MO 64114

FloryDay
FloryDay
Jul 07, 2017 8:07 am EDT

Thank you for your information. It's better to contact us for a return form so that our warehouse can know your order information and refund you.

ComplaintsBoard
G
6:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
FloryDay has left an official reply on this complaint.

FloryDay floryday

Ordered a lot of items and some did not work out. They claim that they have easy simple hassle free return policy but there is no where to ship returns to and after contacting and contacting for over a week they have responded once with no return info- just to say that they responded and go check my spam folder? Scam! This company is running a full on scam and I am going to report them. Worst customer service, many reviews online similar to my situation.

Read full review of FloryDay
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

FloryDay Customer Reviews Overview

FloryDay is an online fashion retailer that offers a wide range of clothing, shoes, and accessories for women. Our team has analyzed FloryDay reviews from various sources to provide an overview of the company's reputation.

Positive reviews highlight FloryDay's affordable prices, stylish designs, and fast shipping. Customers appreciate the variety of options available on the website, including plus-size clothing and trendy accessories. Many reviewers also praise the quality of the products, noting that they are well-made and durable.

FloryDay's customer service also receives positive feedback, with many customers reporting that their inquiries were promptly addressed and resolved. The website's user-friendly interface and easy checkout process are also frequently mentioned as positive aspects of the shopping experience.

However, some negative reviews mention issues with sizing and fit, as well as shipping delays and difficulties with returns. Some customers also report receiving items that differ from the product description or photos on the website.

Overall, FloryDay has a positive reputation among customers for its affordable prices, stylish designs, and fast shipping. While there are some concerns about sizing and shipping, the majority of reviews are positive and recommend the website to others.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact FloryDay customer service

Phone number

+852 81 990 949

Website

www.floryday.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with FloryDay?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FloryDay Customer Service. Initial FloryDay complaints should be directed to their team directly. You can find contact details for FloryDay above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about FloryDay. Discuss the issues you have had with FloryDay and work with their customer service team to find a resolution.