SUBMIT A COMPLAINT

[Resolved] Florydayfloryday order sent but I never ordered these items:only in cart

Order number is: [protected]

Earlier I ordered and received two of same dresses as in this order. They

Did not fit. I tried to return them as well but could not find out how

To return them. Please help me return these items. This order was never ordered. It was only in the cart. You have my credit card and used it falsely.

Thank you. Diane M. Johnson

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • FloryDay Customer Care's Response, Jun 01, 2018

    Thank you for your sharing.

    We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply?

    Or you may also send us emails to our [protected]@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

    Thank you for your time.

    Best regards,
    Floryday

Di
May 31, 2018

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