FloryDay
reviews and complaints

I want to immediately return a part of my order, three items. The website clearly states that items are returnable. However no information is provided, no contact number for returns. There are many commenters complaining that they have been thwarted in their efforts to return merchandise. I need an address and assurance that my money will be returned. . Order # [protected]. I wish to keep item [protected] M, which was 46.99. I want to return the other three items and be returned $118.97. Thanks in advance. Please notify me as to the status of my return.

This company is a scam from China. I have been on computer for an hour trying to return items. I sent emails, no help, I called phone numbers, no answer. WEBSITE keeps sending me to a complaint site, that is probably a scam as well. They have nothing to do with FLORYDAY
One company said they get their calls all the time, and they have zero to do with FLoryday
It is a SCAM. If it is sent from China, forget getting your money back apparently.
Cheap fabrics as well, plus no description on how to care for the clothing.
$120.00 down the drain. Someone has to do something about this company.

I placed the order on 6/21/18 and received payment confirmation on 06/21/18. I did not receive the order until 07/16/18. I "contacted Floraday every week after getting the tracking information (of course one can't really track the package, so you have to contact Floraday by email only)

Every piece of clothing is poor quality and made with poor workmanship. Medium size dresses run from large to small fit. Large tops run from medium to xlrg and the shoes are such poor quality they don't even qualify as shoes. Total scam - would send back but know that would be nothing but a hassle with this company. Will garage sale the complete order. DO NOT ORDER FROM FLORADAY - read online reviews!

I place this order on May 3, 2018. I then received a confirmation on May 4, 2018, saying my payment was received and the item would ship within 5-7 day. Next note received saying the order shipped on 5/13/2018. This is July 16, 2018 and I still have not received the order. I've tried, several times, to find out what's happened and so far haven't had any luck. I did manage, once, to reach an actual person who, after about 15 minutes on the phone, told me the item had been delivered to my address. Even though I told the lady I was speaking to that I had NOT received the item, she told me I would have to check with someone at their international office. I tried that and they told me they had no record of my order. What's going on?! If I had read the reviews before ordering, I never would have looked any further. I certainly will let anyone I know, who's looking to order something from FloryDay to STAY AWAY! At the very least, I would like a refund.

I placed an order for a dress. I tried calling but no one man said the phone or returns the call. In the end I sent the dress back to the address on package ANJ ltd M32OZF. I had the package tracked and it was signed for. You have not refunded me. No-one does anything it appears there!
Please refund my monies. This was purchased from Floryday!
The company just appears to take your money and run!
They then send emails asking for customs payments!
They have not helped me.
[protected]@gmail.com

Ordered three dress and two bracelets from Floryday.com. Took over a month to receive. None of the dresses fit so need to return. Never received confirmation email with order number. Even checked spam and junk mail, nothing! Can't send out email to customer service because I have no order number. This is rediculous and impossible. Spent $169.56. This must be a scam. Why else would they make it impossible to return or even exchange items.

Placed an order for three items which cost me $231 cad. Received the package from Canada post, Mississauga Ontario. Quality is terrible and colours nothing like the pictures. I emailed as per the return policy insructuons to let them know I wanted to return all items for a full refund. They have done everything to discourage me from returning the items by offering a partial refund to coupons. As if I would ever purchase the crap they are selling again. After a ridiculous amount of emails, they told me I had to return the items to China and finally provided an address. This would cost me close to 70.00. I asked why I couldn't return the items to another warehouse closer to my location or to Mississauga, Ontario where my original package came from. They said Canada returns had to be returned to China, contrary to what their Return Policy says. The email exchanges have been very frustrating as they continue to refer to this as a situation or problem, however it is one they are causing by NOT complying to their own policy. With the sketchy process I have experienced, there is no guarantee I will get my refund. This is fraud and I don't understand how they continue to operate. I want to return the items to the nearest location for a full refund as per the policy. If they do not honour their own policy, I will find all the available resources to discredit this fraudulent company so hopefully fewer people get screwed out of their hard earned money.

This company is a Joke! No contact after purchase. No product arrived. No chance to call them. They are telling that shipment is from UK but contact with Hong Kong... Why they r not closed yet?! How to get back money from scammers like that?! My fiancee was waiting for dress for wedding reception and now need to spend another money, time and energy for getting next one.

Ref Ticket #[protected]

Hi

My name is Ingrid Miralpeix, I bought a jacket on January 17, 2018. On January 24, 2018, my return was accepted by you via email and I sent the jacket to ECDC Logistics SA (Floryday Return Center) in Belgium (Rue de Maastricht 106-B). I took for granted you would refund me automatically, but it hasn't been the case as per today, 30 June 2018. Yesterday a person called James sent me the attached "proof of refund" according to which I should have received my refund of 90.59Eur in March 2018. However, I have checked myself and my bank has confirmed that I have never received a refund from you. I used my Spanish VISA card to make this payment, which is a card I hardly ever use, hence it is very easy for me to track all transactions. Moreover, this proof of refund looks more like an internal reference for you than a proof of refund for a customer because my name does not appear on the document, it says CUSTOMER UNKNOWN. Also, CARD ID is not correct, my card number is not the one that appears there.

It's now been almost 6 months and I don't find this is a professional way to treat a customer.

Could you please let me know what happened with my refund before I consider taking further legal actions?

Thank you very much,
Ingrid Miralpeix

Below I copy-paste some of the conversations I've been having with Customer service regarding this matter:

FLORYDAY
Dear Ingrid Miralpeix,
Our customer representative has replied to your Ticket #[protected]：

Thank you for your email. We are glad to accept your return and refund you EUR 90.59. Below is the return instruction. Please read it carefully before the return.

In your original package, there's a packing list. Please put it in the returned parcel. If you cannot find it, please write clearly and neatly your order number and your name on a piece of paper and put it in the returned package. Otherwise, we are unable to recognize your return and process the next steps.

1. Return Address
Name: ECDC Logistics SA (Floryday Return Center)
Address: Rue de Maastricht 106-B
Vise
Liege
Country: Belgium
Postal Code: 4600

2. Shipping Method
You can choose your local delivery company for the return and bear the cost. Or below we introduce another economic way to return the package within 2kg. If you would like to return your package in this way, please let us know and we'll provide you with the label.
PostNL is the cheapest return method we provide. Shipping charge, €12 for items weight under 2kg, will be deducted from your refund. By this method, it usually takes 15-20 working days for your return to be delivered to our warehouse in Belgium.

3. About Refund
When you send out the package, please take a picture of the return slip from the delivery company as return proof and we will initiate the refund process for you in advance once you email us the return proof or return tracking number. Otherwise, we can only initiate the refund process once we receive your returned package. Once we process the refund, you will receive a confirmation email.

Thank you for your understanding and cooperation. Hope we can serve you again in the future.

You may reply to us here:http://www.floryday.com/account/ticket.php?e=imiralpeix76@gmail.com&t=2950037241.

Are you satisfied with our reply? Please go to the link to rate it.https://zh.surveymonkey.com/r/floryday-as-en?t=2950037241

Thank you for shopping with floryday.com.
Best Regards
Viola

INGRID

Ticket Ref #[protected]

Good morning,

I returned this item on January and I still have not received the refund or your confirmation email, despite you sent me this email above accepting my return.

Please arrange this refund for me.

Thank you very much.

FLORYDAY

Dear Ingrid Miralpeix,
Our customer representative has replied to your Ticket #[protected]：

Thank you for contacting us.

We understand your concern about the refund. We have checked with our financial department about the refund process, and we have finished the refund process on our part.

For the refund proof, I've informed our account department to provide it. Please be assured that I will send it to you immediately I got it.

We also suggest you contact your local card bank for more information for the refund. We sincerely hope you can understand and give more support in our work.

Hope you can get your refund soon.
You may reply to us here:http://www.floryday.com/account/ticket.php?e=imiralpeix76@gmail.com&t=2950037241.

Are you satisfied with our reply? Please go to the link to rate it.https://zh.surveymonkey.com/r/floryday-as-en?t=2950037241

Thank you for shopping with floryday.com.
Best Regards
James

FLORYDAY

Attachment1.png (42.6 kb)

Dear Ingrid Miralpeix,
Our customer representative has replied to your Ticket #[protected]：

Thank you for your reply.

Kindly check the attached refund proof for your order.

Thank you for your time and understanding. Please contact us if you need further assistance.

INGRID

Sorry- I've checked my VISA card movements since January 2018 and there is no refund of 90.50Eur by Floryday, which was confirmed by my bank.

Also, the document you sent is NOT a proof of refund. My name does not appear on the document, it says CUSTOMER UNKNOWN?. Also, CARD ID is not correct, my card number is not the one that appears there.

Can you please provide me with a correct proof of refund where I can clearly read my customer details and also my VISA card number?. It's been now almost 6 months that I have been waiting for your refund.

Thank you

Order number [protected] item number [protected]
I have tried everything for a refund no one rings me back chat line says can't help, no invoice in the package & no address anywhere to return it to despite they say there are depots in UK. I cannot afford to lose this money & will tell everyone not to buy from this company & will inform my credit card.regards Julia Garnsey.

Ordered dress and blouse on May 1, 2018. Items were not received until May 24, 2018. Total price: $94.85. I liked the design of both the dress and the blouse however the size of the dress was more like 2 sizes smaller and the blouse was more like 3 sizes smaller than regular sizing for USA. I used Pay Pal for payment. Began responding via email May 22 about returns & went thru multi emails waiting for responses with acknowledgements etc. Was given 3 Options with 1) return items with full refund to US warehouse. Option 2-would send me USD $54.51 coupon code valid for 1 yr which I could use on their website (?). Option 3: Refund USD $38.94 (50% of product value) and I keep items (?). Then I was asked to return items which I did at my 'expense' to Kansas City, Missouri address and then sent them the Tracking number from USPS with 'me' paying return mail of $8.75. Flory Day asked me to send photo of proof which was sent May 29. I received credit of $77.87 in my PayPal account. They deducted $16.98 (?) from the total of my payment of $94.85. Not sure why this would be acceptable but hey, I'd never order from them again.

I ordered 2 shirts, both 2xl because I like my shirts big. I had to give them to my daughter that is a medium and they barely fit her. If I could give negative stars I would. Horrible!

The quality of the shirts is horrible. The shirts don't look anything like the ones online. The don't fit like they show online either. These people are frauds!

They make the return process difficult so you won't want to go through their process. These shirts can't be worn.

I ordered 5 items from this company on line, totaling $151.16. These items took 1 month to receive and came directly from China. None of the items were as described nor the fit acceptable. The website states customer will be responsible for return shipping, however no where on the site does it say that the items will be shipping from China nor need to be returned to China. The site has a link for "US" and gives the impression that all will be shipped within the USA. When I contacted Floryday, the same day that I received the items, I received a response from them that they received my request and that I would be contacted within 24 hours. It has been 8 days and still no response. I responded to their email and again I received a "automated response" that they will be working on my "updated" information. This website is a scam. These items are cheaply made and many, many consumers are being taken by this company with no recourse since it is out of the country.

I have been trying to find out where my shipment is. The tracking number I have doesn't work. I found where it was shipped but that was early June. Will you please give me this information?

I have to add more characters. So I don't have anything else to say. I'll just keep typing until I reach 350 characters. Will you please get back to me with the information I requested?

Thank you

Pam eschelweck

I ordered a blouse 7-5-18 which when it arrived was too small, their sizes are for midgets. Order number [protected], so I returned it and have received a larger one, 19-6-18. The material is paper thin, very poor, would not wear outside of house. The advertising is misleading, saying that the company is based in England, but the orders are coming from China. What you see is not what you get...

Buyer beware, I will never order clothing online again, once bitten...

Hei jeg vil returnere klær jeg har kjøpt for litt over en uke siden og har sendt dere henvendelse 3 ganger for å få returkoden.
Jeg har ikke hørt noe fra dere, og jeg vil returnere fra ordre:
[protected]. Det gjelder [protected] og [protected] da størrelsen ikke passer.
Vennligst send meg returkode for retur av disse varene som ikke passer.
Jeg har fylt ut skjema for retur 3 ganger og det er ingen respons.
Send det til min epost:
[protected]@hotmail.com
Med vennlig hilsen
Unni Sandberg

I purchased 2 dresses from Floryday but they were delivered too late for the ocassion for which they were purchased. I returned them to the return address on the package with all the relevant documents. I waited a while and no response. On contacting their customer nquiry line they said that I had sent them to the wrong address and didn't know who the delivery company were who sent them to me, even though their name was included in the return address. I have communicated with them several times but it seems like their operators are only programmed to give stock answers and cannot use common sense and reason to deal with problems.
I wrote this letter to the CEO when I had become exasperated with every other avenue with this company. I have found their customer service to be appalling and totally unhelpful. The letter was sent back "return to sender". I then sent it to their centre in Wigan but once again after weeks waiting I still haven't received a response. Maybe by sending this I may get an answer.

The PayPal transaction number is 7E164786P3402572R, the total amount paid by me through Paypal was €112.35.
I provided my shipping address but have not received the goods.
The items purchased were ladies fashion wear.
I have not heard anything from the company since I made placed the order and paid for the items on 16/05/2018

Please help.
Regards,

Brenda Foley

I placed a order with Floryday and still waiting for the order. They are completely misleading. They said the order would be dispatched within 5 days, almost 10 days later. I have tracked my order and it still has not been dispatched! I have also looked further into this company and read the very many many complaints. It is 'shocking' Items are either very bad quality, dreadful sizing, almost impossible to return and deceiving in their assurance on delivery. I would like for this to be reported to the ombudsman immediately. As many have said the company is registered (or shall I say 'think') registered in Hong Kong. I think ths company is a complete scam and people should be made aware of this. I would really appreciate your help and support regarding this matter - thank you

I ordered 3 pairs of shoes and paid for expedited shipping. The shoes are for a wedding I am attending in 5 days. I have not received any info. other than being told the product was shipped. I was provided a generic tracking number with a link that does NOT connect. There is no phone number provided on the site. Today is the 4th of June and I ordered my shoes on the 17th of May with expedited shipping in 4-5 business days. I assumed the shoes we're coming from UK as stated on the website. However, the London address is just a front for a company in China. DO NOT USE THIS SITE!