FloryDay
reviews and complaints

Not being satisfied with a product, I requested a refund from FloryDay after complying to their rules of returning a photo online of the product package and order # . Haven't heard from the company.

The dress was too large in the top and too small in the waist and cannot find a phone # or address in the United States to return it. FloryDay is supposed to have offices around the world but I haven't found any of them.

Received order in October. Sent emails and photos in October and November. Haven't heard from the company since I sent the photos. I would like a refund as it was an expensive dress. order # [protected]

They are very unreliable and provide no help when you desperately need it.
I ordered 6 items two months ago and got only one. Where are the others? Moreover, I have a fake tracking information so I have no opportunity to check it.
Called their customer service, they were absolutely useless and unhelpful. They couldn't figure out anything to find out where my order was. I don't understand why.
So I have no clue what to do next and whether my items arrive or not. I think I have to wait for one more week and then I'll call and ask for a refund. I am just fed up...

I bought 2 dresses a top and a belt from Floryday on 15/10/2017, I received the goods 10 days later but 1 of the dresses was too big. I contacted floryday trying to get a return address to exchange the dress for a smaller size but have had no luck. I've been chatting with someone named Ziaul who keeps saying my ill get a response within 24hrs but the return address is not forthcoming. I got an email from DAENERYS on 30/10/17 offering a coupon valued at 50% of the item which is a total scam. The email says the return might take quite a long time and the postage will be costly. How do they know about the postage costs in South Africa ? Why don't the state these issues before you order ? I don't want any coupons I would like to exchange the dress or get a 100% refund if they don't have a return address. I don't want to order from Floryday ever. The contact information on the site is false. Please could someone somewhere please help.

My order #[protected].

I have ordered some dresses and instantly regretted it after reading complaints about the site online.

I haven't received any confirmation email of my order and they made it appear as if they are based in the UK by giving a random company phone number and address.

I canceled my order immediately after placing it via the website but have not heard from them since.

Its a scam and they should not be allowed to advertise on established social media platforms.

I have sent 10 e-mails to ask for a return form or label: still waiting for a reply and the invoice states you can only return after 14 days👎👎 I have even left a message on the phone number provided: but still no answer. I just need to return a so called size 16 dress: think it has been sized incorrectly as I cannot even get a arm in the sleeve. I feel so let down and fooled by this so called clothing retailer. Any advise please

Complaint resolved to my satisaction

I wanted to return two items and requested the returns address from Floryday. Floryday have now got back to me and offered me a full refund and advised I do not need to return the items.

I am therefore pleased with their response and consider the complaint is resolved to my satisfaction.

Many thanks

Dilys Tisshaw

I ordered a dress online 10/8/17 from Floryday. Order # for dress 1050646 and tracking # that was given to me from Floryday was LSO10955268CN and does not match transport number. I have not received the dress yet. This is the 2nd time I have used Floryday, and 2nd time I have had trouble. Thank-you for any help you can give me. Description of dress cotton solid short sleeve maxie casual dress. I received immediate confirmation from Floryday, after I placed The order.

Dear Complaints Team,

Order number [protected].
I wish to return the following goods and need the address so that I can send them off and get a refund. I have sent 3 to 4 messages on the service form but have not had any response.I didn't note the date of the first form but filled in 3 x others on 16.10.17, 17, 10, 17 and 18.10.17.They promise a 24 hour reply service.Goods are meant to be returned within 14 days which has passed.

[protected]
[protected]

Many thanks

Dilys Tisshaw
dilys.[protected]@gmail.com

The dress was of much poorer quality than expected. Also, because the skirt was tapered from the hips down and there was no zipper, it was almost impossible to get off - had to have my husband gently pull it off.
I tried to contact the company the day after receiving it - well within the 14 days, yet got absolutely no reply.
I will refrain from any more online buying. The dresses look lovely in the photos but The tapered skirt was not even apparent in the photo. I will refrain from ordering online again!
Truly, a big disappointment and I cannot get a refund. I am also worried the company has my credit card info!

One of the biggest disappointments for me for the last period in online shopping. Unfortunately, this website has no idea how to stand behind its products, so they are not ashamed to publish stolen photos and to send clothing that's different from these stolen images. Moreover, they sell very cheap items made of bad materials. Honestly, I'd be embarrassed to wear what they sent to me.
Simply awful.

I ordered a casual dress and swimwear on the 25th September 2017, the money was taken from my account the same day, and I eventually received the good on the 5th October 2017, totally disappointed as they looked nothing like the good I had ordered on line, very badly made and of very low quality cloth. I wish to return said goods and get a refund, but nowhere can i find or get an address to return these goods, so please let me have a return address soonest.

I have ordered 3 dresses for a wedding. Thinking I have ordered the sizes on the larger fitting. When they arrived not one of them fit as they are all too small so I would like to return them.
This is the difficult bit as I can't find any helpful information on how to do this.
There is no printing label, no address when you clearly state you have warehouses all over the uk, where are they.?
My order number is [protected]
Email [protected]@gmail.com
Tel: [protected]

I ordered a dress. It arrived. Very cheap material, worth maybe a third of the "sale" price I paid, the kind of made in India dress you find on bargain racks in discount clothing stores. But no returns or refunds at Floryday. Instead they offer a discount coupon for next purchase (as if a once burned customer would reorder!) or a 30% refund. I chose refund, which they promised to process within 30 days. A month later, there was no refund. I wrote again. They wrote back, apologizing that "my colleague forgot to process the refund, "--hilarious!--and promising, once again, to process it within 7 - 15 biz days, which, who knows, might or might not happen. My bad for being a dumb consumer. But this company hits new lows (my colleague forgot to process your refund! c'mon!) for sleazy biz practices. Buyers beware!

I ordered 2 coats and both were damaged when received. I had to ship back to China and Company does not want to pay me back the shipping fees which are $195. CAnadian. I do mot accept the fact that Imneed to absorb shipping fees when merchandize was damaged to, start with. Hate, this Company and wish no one I know will order from it. After service is awful.

Running deceived dresses on July 9 for $196.41. The quality and size were
Unacceptable. I re packed them in bag they came. The next day I tried getting information on returns but all I was able to ascertain was their return policy of after 3 0 days items not returnable. I wrote emails every week in July and August. Notified my credit card company of the unresponsiveness of Floryday. When searching for phone number which is out of the country I
Found this complaint board with over 8000 complaints. I do not want this merchandise and want a refund.
How can you speak of customer service and satisfaction when your company
Is unable to provide even a minimal of communication. It is over 3 months and this tedious process continues I will not give up as I am concerned about future victims.

Slow. Obnoxious. Arrogant. Ignorant. And so on. All negative words as you wish.
One month to get my shirts.
One day to realize I don't want to wear them, because it's a cheap Chinese crap.
Two weeks to contact and reach their customer service regarding return information.
Several days to ship the items back at my expense.
One month of waiting for a refund.
How many more days should I spend on this s****y company to get my money back?
Scammers.

After ordering a dress online from FloryDay, I immediately repackaged it the same day, because of the fit and fabric. FloryDay advertises returns accepted within 30 days if in same condition as received. There is no return info. to be found. The address noted on the package, warns that the
imerchandise will not reach them at that address. The phone number is a recording that it is not in service. After 2 weeks, I finally contacted Amazon, after I noticed they carry a limited amount of FloryDay merchandise, and explained what I was experiencing. After speaking to them, I wrote another letter of review, and this time told of my conversation with Amazon. They made it very clear that this would be monitored closely, and that they will not work with small vendors who have little or no respect for customers. As soon as I typed this, a pop-up appeared stating I would be monitored and closely watched for next 24 hours. Am I positive I wanted this posted ? I said yes, and it was. The next day, I was sent a return label to be copied. Advertisements state they are in China. Address is in a storage unit in Kansas City, Mo. I paid for insurance and signature confirmation. Tracking shows it was recd 2 days later. It was mailed 8/28/17. No refund still. Return address FloryDay Return Center Unit 385, storagemart # 129 7536 Warnall Rd. Kansas City, Mo. 64114 U.S. Item code 1037347 Linen Solid Short Sleeve Dress

Ordered a Chiffon Floral Long Sleeve Maxi Casusl Dreas for £60.97 ordered in beginning April receive it 11th May 2017..most Hideous dress you've ever seen...dodgy material..return next day at additional cost..cost 7.99 for originally sending to me...have NEVER received a REFUND..Out of pocket big time...send emails to Floryday & NEVER get a clear reply...I ADVISE ANYONE NOT TO ORDER ANYTHING THROUGH FLORYDAY...unless you want to lose your money. USELESS

I bought 2 dresses which were advertised as 100% cotton. I was very disappointed when they arrived as one is clearly not cotton, the sleeveless dress, and the other is doubtful. Neither had labels on the inside advising what the fabric was made of.
Also as neither fitted I have tried in vain to get an address to return these dresses to so I can get my money back.
my client number is CN1- [protected]
Description of Items ordered were:
Cotton Floral Short sleeve Knee length casual dress [protected]
Cotton Floral sleeveless Knee length Elegan Dress [protected]
Assistance for return of my money would be most appreciated
Kathy Hatton

I have ordered numerous thing s from Flory and have been happy with them and received many compliments. Unfortunately the items I recently purchased are not what I thought they would be and need to return all but one. I don't believe a received a return sticker. Can you please send me one ASAP so I can return within the 14 days or tell me where I should send it as long as it isn't a lot of only to return.