FloryDay
reviews and complaints

To summarise the detail so far: I ordered two garments which were not as described and seen on their website; they arrived much later than they detailed on their website. The order number: [protected]. My email address for the order: rosalyn.[protected]@hotmail.com The two items are poor quality; seconds and inferior. The tracking system was vague.I was told when I chatted to chase up the order that the courier was ANJ(UK) LTD Their address (parcel label) is Building 2, St Modwen Road, Stretford, Manchester, M32 0ZF, UK. I clicked on the website returns and had to sign in, give details of the return which I submitted. I received 2 tickets giving details of why I was returning the garments, followed up by an email outlining 3 options. I clicked the first option for full refund and was taken back to 'sign in' and description of the return again which I submitted, to receive 2 more tickets. This is a perpetual situation as delaying tactics. I spoke 3 times to Cynthia on a chat line. Clicking on returns takes you to sales and not returns. Cynthia has no knowledge of returns or any addresses for returns.

Ordered a white cotton for myself in xl. It has to be mislabeled, I am sure it is a small. I could not even begin to put it on it was so small. Now I have to pay for sending it back and will probably not get my money back. I am very disgusted with this company. It seems every time I receive something from China, the size is half what it should be. Every blouse and sweater I wear is an extra large so this must be a mistake.

I ordered a dress from Floryday and was shocked at the poor quality. The top of the dress was so small I could hardly get my arms in it. The rest of the dress fit like a gunnysack. Of course I want to return it but I can't find the directions for returning it and I have only 14 days to contact them. The address they gave me is only a list of all the complaints they have received. When I ordered the dress there were glowing comments from customers that have ordered from them. PLEASE HELP ME FIND OUT HOW TO RETURN THIS DRESS! Dorothy Erickson [protected]@gmail.com [protected]

Order # [protected]

Only wish to say that I feel all the complaints and requests are falling on deaf ears the company has no wish /desire to give anyone of us a refund, yes I to have been stung I feel that we can safely say our money has gone but we can try and get some satisfaction or reward by taking to social media. I order to let as many unsuspecting customers know about these outright thief's who go under the discies of a company make me very angry that no one is there to protect the customer used to be the customer is always right NOT ANY MORE NOW ITS THE CUSTOMER IS RIPE FOR THE PICKING !. N. Tomlinson uk

Not knowing the Floryday's reputation, I placed in June an order for a dozen articles, totalling about $500. When I received the order (timely) and tried the clothes on, big disappointment: the sizes did not correspond to the website's indication or were inadequate, the quality of the articles was very low (often labelled "cotton" on the site whereas it was some synthetic fiber), the cuts were often ill-fitting - in short, I ended up having to return 3/4 of the articles. My first experience with Floryday will also be my last!
One positive point to mention: I had no problem in contacting Floryday in order to return the articles, and I was reimbursed about 2/3 weeks later.

I bought 3 blouses which I received yesterday. Your merchandise is totally misrepresented on your web site? All 3 of the blouses were listed as Cotton or Linen: none are either of those fabrics They are all Polyester and I detest POLYESTER. Needless to say I will never buy any of your products ever again! I really liked a lot of your designs, very different and your company is losing out from my sister and me.

I Placed an order on the 12th of August, payment taken immediately and order apparently processed in 5 days and sent to the courier on the 17th. I ordered these items to wear for an event tomorrow (24th August) and the still haven't arrived and are now no longer required. Sent a message to "customer services" asking about when I would receive my order with no response! Very suspicious company with very little contact details, I will have no choice but to contact trading standards and the Consumer Ombudsman as I want to be refunded for my order which was over £100!

Ordered a dress from above company and found dress too small for size stated. also seam on lower right hand side not stitched. Trying to locate Floryday address in United Kingdom or telephone number to return item. have thoroughly checked their website page for any information to return Dress.

The order number for dress is [protected]. I ordered from this website with their guarantee that unrequred items could be returned.

Reading comments about this website most of the people seem to think the same as myself that this company is a scam.

Have tried to return all the four items to the company but will not send the return address as the items don't fit I only want to return my items and get my money back and it won't answer my message also won't let me send an email to confirm my details it keeps saying wrong email address I have always used this email hope you can find the address so I can return my items with out any more hassle

Ticket #[protected] — This ticket number should explain that you have replied to me about a return and have contacted PayPal and that we would not be charged again. We got notice this morning from PayPal and that is case PP-D-[protected] that they have charged us again for this amount of $75.97. We heard from you on Aug 1 that you had notified them that the dress had been returned and we would not be charged again.
Very frustrating to say the least.

If we did not keep extra funds in PayPal we would have been in trouble. Please fix this.

Marietta Brown

I have emailed and written to their London address, as yet 3 weeks later no response.
I ordered two blouses, one perfect, the other marked Large is only 32" bust ie. Small
This company should respond and take back faulty goods.
Item 1174384 Cotton long sleeve Blouse
Inv. ID [protected] 13/4/18
Trans. ID 63M01399fn9216158 @ £21.23
I wrote on 19/07/18 to Head office...ZCHK Ltd, 207-3 Third Floor
207 Regent Street, London. UK.
With the above experience I shall not be ordering anymore items although I do like many on the website.

29.3.2018 Order nr. [protected]
Sporingnr, YT1810328357302598
Yuntu-Express

On this order I bay 3 Shirts:
1 pc. [protected] XXL DKK 200, 00
1 pc. [protected] 3XL DKK 213, 00
1 pc. [protected] 3XL DKK 122, 00

Total DKK 535, 00

Costs DKK 104, 00

Total DKK 639, 00
They were too small for me and I returned Them to you 15.5.2018 By post after your Representative responded to me on billet nr. [protected] to do so.
I returned the packet to ECDC Logistics SA (Floryday return center)
Rue de l`aeropostale 15
Gräce-Hollogne
Belgien
Postal 4460

I have newer heart anything from you after that. I never received my money back as told …..
I want my money back now thank you. You are tooo long to do something about the task.

I want a replay now or else i go on with the case to the bank.

Inge Ekelund
Ingefaervej 15
4840 Noerre Alslev
Denmark

Hi
I have received sandals that are very very poor quality, nothing like the photos. I am well within my 14 days return time, but there seems no way of contacting this company successfully. Filling in the online form, does not appear to work at all, either no submission button, or processing just goes on and on. The telephone number states £25 per minute. I know this Hong Kong company has a London address too.

What we have here is what looks like a con company, ready to make quick money by massive hype marketing. I'm getting massive cookie activity since I ordered. There return policy seems to be, make it close on impossible to contact them, so the 14 days run out and returns for their poor quality company are impossible.

I think this company needs looking at by our UK trading standards as ripping of the British people is in very bade taste.

Very unhappy customer.

My order number is [protected]. Orderdate is 2018-07-30.
Both dresses of poor quality the dark green one is HUGE the blue much too small.
I wish to return them and receive a refund but find the method of return hopelessly difficult. Please send a label immediately. I cannot get out, being incapacitated, to have a label printed.
Other companies send return labels with the goods. Why don't you? I have NEVER before found returning goods so complicated.
I would appreciate a prompt email in reply to this, please. If no success I will need to contact the bank to cancel my payment. Thank you for your cooperation.

To whom it may concern,
I ordered a dress from florday.com and did my payment with credir card but dress did not bring to my adress and I can not reach any adress to complain about.
If Florday can not send anything I want my money back.
Order number: http://www.floryday.com/tr/account/orders.php?order_sn=028838811880

I ordered a dress on-line in a small as I am a size 10, it arrived and would fit a size 22 it is huge. It looks nothing like the dress advertised completely different fabric, completely different details, wrong sleeves, horrible material, different colour. I will never buy from them again. Dreadful. How do these people get away with utterly false advertising.

I received an order, but even though I used their sizing chart none of the items are the right size. I tried to contact them both by e-mail and their online form but I got no response. I want to resolve this size issue or if necessary I will return the whole order for a refund. I am not sure what else I can do, the company is not making themselves available for any discussion.

I ordered a dress from Floryday on 19th July and after reading about the scam reviews, I am now worried that it will not arrive. I have been waiting 8-days for this dress, when normally, items I order on-line arrive within a week.
My order No: [protected]
Description: Stripe Ruffles Drop Waist Knee-length Shift Dress (1191432)
Price: £32.60 Plus p&p - Already taken from my account.
Colour: Red
Size: Small
I am hoping this is not a scam site, otherwise I will apply to have
Floryday website taken off the world-wide website, together with several other complainers.

l returned four dresses back to you on july 02 at 10.33a.m. and you got them has l had the parcel tracked.i would like my 112.00 pounds back lnto my account please the dresses were rubbish and not even the right fit.yours truly c.a.clifford.the tracking number is js446003830gb .you are a very hard company to get in touch with and l am very dissapolnted has l am a pensioner and waited ages for them to arrive to wear for a special occasion.

i wish to return an order but am finding it impossible to locate the route to do so.
my order no is 08533504MC5374526. this was paid for through my paypal account
187.07euro on 8 July 2018. i received the order to-day 21 July 2018 and am disappointed with the itmes of clothing. they do not look like what was advertised on the site. please help me to get the address this order must be returned too. i live in the republic of ireland
and i think they should be returned maybe to some address in England.
yours sincerely
phena o connor my postal address was to st. louis n.h. clonmore, tralee, co. kerry