FloryDay
reviews and complaints

Unethical behaviour, not given refund after order cancellation
Complaint Rating: 0 % with 0 votes
I cancelled two sizeable Florday orders within hours of making them this week. After completing the orders online I discovered they had this odd "ticket" method of communicating that troubled me. Uncomfortable with the way customer service is set up I cancelled both my orders electronically. This company makes it very difficult to contact any real customer service which is regrettably not apparent until you make a purchase.

On my first cancelled order I'm advised tonight in writing that the return is complete, could they now go ahead with the order...? No mention of my cancellation instruction or refund. I'm baffled how can a return be complete when I've never received anything. It is apparent that this system of communication is set up to dodge customers not serve them. The wait between communication from them is a frustrating and unacceptable full day.

On the second order once again written communication 3:00am my PST they suggest to me perhaps I would like to proceed and keep one dress I liked in the order and they would refund the rest. Unbelievable!

I will now have to wait yet another 24 hours for a reply to my repeated electronic return message of order cancelled issue refund. This has gone on for days now. I want my money back, they are frauding me.

I have not received any goods from this company and they have charged over $1, 000.00 on my credit card and refuse to acknowledge fully my cancellation instruction and refund my credit card. Instead, plaing word games with this "ticket" method of communication!

Tonight I have emailed the address found on this site "complaint board" to their "caring customer support team" for the prompt resolution of this unethical behaviour. I will post their response... sorry to all of you that have been mistreated by FloraDay and to all the ethical businesses that pay a price for companies like this.

Complaint comments Comments (0)

First the pre-order screen is very confusing - I had to chat to figure out why it was not merging with my other orders... It took me directly to a check out screen, just for that item, charged me shipping (Even though my other order was so large as to qualify for free shipping), the pre-order check out showed the 5% discount applied (Which was also in my shopping cart) - since I discovered I had to order it separately from the rest, I went ahead and placed my separate $200 order then returned to the pre-order screen and it had deleted the 5% bonus.  you should not offer something on the screen, then take it away.  I spoke to a chat agent who told me it would be remedied/credited and to go ahead and order it - then came back after I ordered it and told me it could not be credited because it was a pre-order.  you tell me you are going to resolve it by crediting the 5% and then telling me after I have ordered, that you can't give me the credit. It was a case of too bad, this is how we set it up and we are not going to honor anything - horrible customer service, horrible ordering experience, I will never order from floryday again. Wasted so much of my time and it has been an agravating experience, you need to work out the kinks in your on line system, and give better customer service, I don't want to hear how you can't honor something you offered five minutes ago.  in the u. S. This bait and switch tactic is considered fraud and is illegal.

It appears that the liner of the Floral Sleeveless Maxi Dress [protected] has been sewn under the dress inside out. When trying on the dress you can see the seams of the darts and the seam down both sides of the dress underneath the sheer cover. When turning the dress inside out, the liner is as it should be. I am returning the dress for this reason.

I'm trying to reach someone with regards to buying an item which is supposed to be free shipping but when I go to check out it is charging me the shipping amount therefore I need to speak to a representative I go to the website and the number is for Hong Kong how can I speak to a representative in the United States of America my phone number is [protected] I would greatly like to order a few items but need to speak to someone with regards to this this is not my first time buying with you guys but now I see there is free shipping and I want to take advantage of the free shipping can someone help me please

On receipt of my order for three items, I would like to return one, but I don't have the address to return it to in the UK. I have tried several times to communicate via your website, however I just keep getting a ticket number and an automated message saying I have 2 choices, return item to our UK office or receive a reduced payment back and keep the item. I am still waiting the UK address please ?

Order number [protected] - Item to return:- Polyester Solid Cap Sleeve Above Knee Vintage Dresses ([protected]) Size M

Sally

I have called 3 times and left messages and emailed. I did receive one call back and given an order number but no other information to address, or steps needed. The only address I have is what they have on the web site -No. 207-3, Third Floor, 207 Regent Street, London, UK and in parentheses (Please note that is not a return address) and phone number is [protected] that no one answers you have to leave a message. Poor communication and window time is closing fast. I was given a an order number #[protected] but no address to return to and the steps needed. Would love to be able to return the 3 dresses I purchased . They don't fit poorly and the quality was poor. Noting like the pictures. I would have never paid 40.00 dollars items for such poor quality. I could have gone to Target for a better price and quality.

I mistakenly ordered from this company from a Facebook ad. One item was sent damaged and the other did not fit. The quality is extremely poor and it is very difficult to return. The company offers a discount to keep the item and sell it on your own (who does that?) and also doesn't pay for return shipping on a damaged item. Don't make the same mistake I did. Stay away!

Please do not purchase anything from these people. They are fraudsters. I placed an order an paid with my credit card and before I made the payment a chat agent was online to answer any questions. I queried ow long it would take to receive my order and I was told it would take 3 - 6 working days. I went ahead and p[aid for the order and after two weeks I checked the progress of my order and the status it was "being processed, not shipped" I then sent an email and was informed they were "out of stock"
I then googled this company to see if there was any negativity and discovered that this company is a fraud.
A week later I received an email with a tracking number and I felt a bit hopeful. Another week later I received a call from the so called tracking company asking for my identification and email as they wanted to send me an invoice to pay for the taxes and duties. I could not understand as my order included shipping costs and nobody mentioned anything about additional costs. I immediately realised I had been scammed and I refused to provide my personal information to the courier company. I asked them where was the order and they informed me that the order had not een shipped out as yet as I would 1st need to pay the courier company. I decided to cut my losses as any efforts to recover my money or receive the order would be fruitless.
I dont understand why these people have not been arrested yet as they are making a fortune under false pretenses.
Be warned and do not make any purchases from this site. You will only lose and you will never receive your order

Unable to reach customer service. Unable to receive any refund! No phone number to call anyone who will answer. Unable to start a chat session with anyone. Unable to receive a response to emails sent.

This company is representing products that are not what they send! The quality is beyond terrible, wrong colors, uneven sewing, wrong patterns, POOR quality. I want a refund on all the products I purchased, but am unable to reach anyone!

I rate this company -10 (NEGATIVE 10 review)! I will NEVER purchase anything from them again! They should be shut down!

I want to return this item! Please send me the process to return it! This Poncho is beautiful, but, it is way too long and the tank is too small! Not a good look! This is my first purchase with Floryday, and I hope to have a good experience by having Floryday refund me for this purchase. I am starting to get tired of this cumbersome process! Insisting on 350 characters is ridiculous!

Ordered 3 dresses which are supposed to be Maxi but are not; two are short and one is too small. Have spent all afternoon trying to contact Customer Service, even sitting for long time on phone only to be disconnected. Got through one time and agent did not seem to know what I was talking about. All I want is return address for these garments and my money back. They should pay for shipping as the garments were misrepresented as I keyed in on search bar Maxi dresses only.

I have tried several, several times to contact you regarding returning my purchase. I even went so far as to take a photo of the item (as you request online), and still have not heard anything! Your policy states that you respond within 24hrs & that is simply not true in my case! Your policy requests that customers contact you within 14 days of receipt - how can I return it if you don't respond? This is very bad for business.

I bought a dress from floryday for the first time dec
2016 it arrived four weeks later only to be ripped so the nightmare started, I contacted live chat etc twelve times, finally got an answer to send it back to auckland post box, no place or phone number, so did this and told I would get a ticket number and a refund, I now email every two days four months later sometimes I get a new ticket number but no refund, I am fuming. Never ever order from floryday it is a total scam and so wish I had read some reviews before ordering my ticket number... The latest is en
Fd as [protected] 5728061 sally maguire contact) [protected]
Anyone out there where is the refund?
I have wasted so much time on this and now will report you to the commerse commission, hopefully you will not be able to trade in nz again

I have ordered from Flory Day and now it seems to be impossible to get ana dress, to where I could return them. I have had a chat and email and they tell me nice wards, but thats that, no adress. What to do? They are telling that they have a lot ox´f warehouses around the world, but I didnt find any,
My order was made 19.2.2017, packed 25.2, arrived to Finland to me 7.3, order no [protected].

Hi there. I'm looking to actually return my item, which I received on 2/24/2017, for a full refund as it is not at all what I was expecting. There was no damage to it but the pictures and description don't mention multiple factors. Such as the top is actually completely see-through and the material is super thin and does not seem durable at all. It was super disappointing.

I signed up and was supposed to get a 5% discount on my first order but for some reason I didn't get it. When I contacted Floryday they said that there was probably a mistake of some kind and said that they were really sorry. I asked them to refund me 5% of the price I paid and they said that was impossible and said that I'll get a 5% discount on my next order. No thanks! I will not buy anything from such a dishonest company ever again. Floryday is nothing but a cheater company, I don't believe them and would not recommend them to anyone!

This is not an actual complaint... More of an obervation, one item caught my eye, however, the price, I felt was over-inflated as I explained to one of your people [david] I have seen several of your dresses on other sites... Identical... But w a y cheaper ex: $16 n, nnon your site $55 plus unfortunately the item I liked on your site $78, I have yet to find elswhere but as I feel this is too much for me to spend on it... I will keep looking into other sites that offer much more affordable prices thank you

On February 10 I ordered 4 dresses size 14. I had no chart to go by so I assumed it was American size 14. I had to notify company that I had not received my order in 7 day allotted time it advertised. I received it on February 27th. All four dresses were too small. And the quality of dresses were not as good as the picture depicted. I was told I had two options. I choice the one which would refund me in full $193.98. But know I am waiting for them to send me the US return address. They clearly state I have only 14 days to return items. Well I need the return address...

I am awaiting a dress I ordered and tracked it and it says it was delivered [protected] in my mail box but it was not. Please advise where this is or I will have to file a complaint to the credit card that I used to dispute payment. It has been over 2 weeks since I ordered it and I believe it said it would be delivered in 1 week.

Thank you.
Wanda bravata
[protected]@hotmail.com
Order # [protected]

I have ordered 4 dresses and one coat. 3 of the dresses ordered look nothing like the web site pictures and I would like to return them.
Please provide me with details how to do so.
The dresses are not in the quality, and design described.
First order took 1.5 months to arrive, although it stated on the web that delivery is 7-9 business days
I am very disappointed from the products and would like to return them.