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Florida Power & Light [FPL]
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Florida Power & Light [FPL]
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1.4 778 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 778

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10:20 am EDT

Florida Power & Light [FPL] still no power 7 days after irma

We have been without power for 7 days! Have not seen 1 single truck in our area. Fpl claims their trucks are working "around the clock"...really?Where are they hiding? This is unacceptable for the amount of money that we pay monthly for service without delay. Our neighbors right across and down the street all have power and we are still here living in the dark, in this heat like if we are in a third world country. I have 3 small children, two elderly parents and we are all in need of electricity! Where is FPL? In the year 2017, with as much money as they take from us, taking this long to restore power is just a slap in the face. Unacceptable! This company is a disgrace.

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10:18 am EDT

Florida Power & Light [FPL] partial power

Have had partial power since Hurricane Irma. Only basic lights work and not all in the house. Lost one of my legs to the house so none of my 220 or high wattage things work, like air conditioning, freezer, fridge, water heater, dryer, oven. They say to use their website and app but when you do, they close out the ticket saying your location has power. No power to meter, so maybe the greedy sob's will fix mine quicker so they can start billing again. All the neighbors on my street got it. Try getting ahold of a human at FPL.

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10:00 am EDT

Florida Power & Light [FPL] no fpl trucks

Called several times to inform fpl about two down power lines in our neighborhood. One stretches across two to three lawns near the road and the other is hanging from a tree which will fall onto the road. Where are you guys not here in edgewater. Haven't seen any trucks here y'all screwed Volusia County after Hurricane Matthew now again . Fpl y'all suck!

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9:35 am EDT

Florida Power & Light [FPL] home hurricane

We have been without power since the storm actually hit Florida. It's been 10 days! I have wires hanging in my yard with 6 very small children and nothing has been done. I have reported this wire more then 5 times and nothing! First, they gave me a date of September 17 then, it was changed to September 19. I nor have any of my neighbors seen an FPL truck or any other truck in our Community. FPL has left the low income communities suffering! Cutler Bay, Pine Crest, Coral Gables, All of them fancy areas have light but, not Homestead nor Fl City! They continue to prospone our electricity giving excuses if they have to see what the problem is! With so many knowledgeable engineers working for FPL they still have not found the reason?

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8:34 am EDT
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Florida Power & Light [FPL] outage of one street next to fpl substation

We live next door to an fpl substation. For years I have listened to your equipment blow. It never occurred to me that in this disaster we would have no power. It amounts to a fuse hanging down off a pole. The whole subdivision has power, but not Thorn Wood Drive. It is so close to the station, you could walk to it! I have had heat exhaustion. Please take five minutes, and come to Avalon Preserve, right next door. I know you are very busy, but we all would would like to see a truck here. This location is off winkler and summerlin next to your substation.

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8:19 am EDT
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Florida Power & Light [FPL] incompetent management but great criminals

Driving around, after Hurricane Irma, I saw a maintenance yard full of bucket trucks sitting doing nothing.
FPL has been collecting a "storm charge" ever since Hurricane Charlie in 2004. They have collected nearly $2 billion. What have they done with the money? You can bet they will ask for a charge for Irma.
These people are criminals, hucksters, bloated bureaucrats. People are suffering, some dying SEE Hollywood, FL Nursing Home. FPL could care less!
Hey FPL just try for an increase and the Florida Public Service Commission you entertain any application for an increase you should be run out of town on rail (probably will anyway).

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Isabel Pausa-Touchette
, US
Sep 21, 2017 8:25 am EDT

horrible company, crooks, 14 days after Irma and still no power, the transformer is what broke and the subcontractors were scamming us telling us everything is fine, to meet their sales quota.

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10:17 pm EDT

Florida Power & Light [FPL] down lines in residential neighborhood.

At Boca Rio townhomes there has been 3 poles down with the high voltage lines between 4 poles on the ground since Sunday night. They are on a walking path around a small lake in the back yards of several condos and a dozen houses. We have yet to see ANYONE from or working for FPL. The lines are on the ground where many little children live and play! No attempt to make these wires safe has been made and the potential for someone to get killed is incredibly high! To make matters even worse, FPL refuses to accept calls and forces everyone to use a poorly designed and managed automated reporting system. This is company is going to get people killed! This is by far the worst managed restoration effort I have ever seen. I just pray no one gets hurt or killed from those lines. I can understand not being able to repair the poles. But to not even bother with removing the down lines is completely unacceptable and should be criminally negligent!

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9:24 pm EDT

Florida Power & Light [FPL] fpl company, customer service, supervisor, and workers.

We have been reporting a rusted electrical wire and a leaning poll for the pass year. So far our backyard has caught on fire 3 times this year alone! We was told by the fpl worker that he did a quick fix and he will start a ticket to fix the faulty wiring. Of course they never followed back up! Friday september 8, 2017. The same poll and line caught on fire again which resulted in us losing power, we immediately called them but they immediately blame the situation on hurricane irma! Even though hurricane irma came in two days later! Please fpl do your job, im paying you for a full service not for you to do half a* work and provide us with faulty lines, terrible customer services team that keeps you on hold for 20mins plus at a time! Or even a supervisor that can't explain why no one has followed up on my tickets this whole year. I have a senior citizen who needs to be on dialysis everyday, and as of today september 15 2017. We still have no power, no one has followed up! Please do better!

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9:24 pm EDT

Florida Power & Light [FPL] outage

My list of fpl no's
One week no power.
No way to call because they don't take calls.
No update on our outage.
No repair crews anywhere in the neighborhood.
No customer service contact with fpl. Why because they do not want to hear from us.
It's shameful that they go on tv and show trucks and workers leaving staging areas. Question is why the heck are they
No never seen a repair crew in the redlands.

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Update by odamera
Sep 16, 2017 9:46 am EDT

Day six. Still another day without power thanks to FPL. There is no damage to any of the line or poles in the entire neighborhood yet we dont have power and we see no repair crews anywhere. And then today they extended our outage ticket two more day out to the 19th.. WHY WHY WHY? Because they can and they dont give a hoot. You cant call anyone because they dont take calls you dont see anyone because crews are quietly being pulled and shipped to other areas. Its a little dirty secret that they pull. Make it look good on TV the first day like there are thousands of trucks here. Few days later they are being sent north. Its ture and they know it. Shamfull that with this little amount of damage we have so many people still without power. And FPL knows there is nothing we can do about it. So they continue with their lousy customer service and we continue to suffer in 90 plus heat. Send the FPL CEO to spend a week in the heat with no fans, no running water (need electric to run water pumps) no cold fridge for food and see how he likes it.

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Angie Conroy
, US
Sep 16, 2017 10:02 am EDT

He's right why is it that the east coast didn't suffer as bad as the west but they have power and us nothing! Where in the hell are the those damn FPL trucks not here...

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9:22 pm EDT
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Florida Power & Light [FPL] power is completely out due to lack of consideration

The power in my area is completely off it has been off for almost a week all our food has spoiled all my exotic fish have died my elderly neighbor had to be rushed to the hospital due to the heat caused by no power this is freakin ridiculousl all this money we pay every month to be one of the last neighborhoods to still be sitting in the dark & heat not to mention we are a street over from broward blvd and 441 a major freakin intersection

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9:19 pm EDT

Florida Power & Light [FPL] my mother lives in an elderly community whose address is 1120 north 14th avenue in hollywood — no power.

My mother is 83 years old. Most of the other tenants are over 70 years old and may be in danger of health problems. Every other house surrounding this complex has its lights except this one though these people are in more need of care. I was told the lights would be restored by the 17th, but now it has been pushed back to the 21st. Throughout the aftermath of hurricane irma there seems to be little or no thought for the elderly. They should be the priority

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9:11 pm EDT

Florida Power & Light [FPL] power still not on and most my road has power

I've been through way worse hurricaines before in Louisiana and Texas. I live in Sarasota fl, now and it was not bad here. It missed us. FPL is the worst. After 5 days no power and most my street has power, even across the street does. It's sickening they didn't finish giving us power. This block matters too. Fpl is far by the worst power company ever.

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8:41 pm EDT
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Florida Power & Light [FPL] delay to restore power

My neighborhood in Miami gardens is in complete darkness, it has been almost a week since we lost power. Despite the unconfort, heat, and lack of basic necessities. I was a victim of looters.
Looters tried to go into my property and have caused substantial damage. I'm concern about my safety and well being.
I understand there is a high volume of households without power, but I ask to please look into our neighborhood and restore electricity as soon as possible. Unfortunately, this is a high crime area and looters are using this opportunity to harm others.

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2:06 pm EDT

Florida Power & Light [FPL] power outage

I have never been so disappointed in a company before, it makes me sick, this is my 6th day without power, I created a storm ticket immediately when I lost power on Sunday at 5 AM. For the past week, I have been checking their website every hour on the hour, only to be told yesterday that my power was restored and the ticket was closed and of course it was a lie!
FPL has been increasing their rates every year for the past 10 years to update the grid and be better prepared for storms; however, I find this hard to believe because Hurricane Irma, mostly missed south Florida, we had a strong tropical storm/Cat 1 max winds, let alone 80% of customers lost power. We live in a state where hurricane and tropical storms are the norm, when in season, I find it hard to believe that in the 21st Century the grids and power lines cannot be updated to at minimum sustain Cat 1 winds. I am not a Florida native, I grew up with snow storms and blizzards, and I can say we never lost power due a storm. It's time the grids and power lines are updated to underground ones, or we'll continue to face this year after year, and god forbid we get anything stronger than hurricane like winds, or we'll be without power for months. PLEASE STOP CLOSING MY TICKET! MY BLOCK IS THE ONLY ONE WITHOUT POWER. We do not have a single down wire in our block!

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1:29 pm EDT

Florida Power & Light [FPL] process under a crisis

We lost power on Sunday under hurricane Irma. We immediately created a ticket. After that, we created 3 more tickets. According to them, their system had a problem and the tickets were erased. Then, we got notification that the power was restored when this was not true. They once again cancelled the ticket. When I called, a very not well trained person told me that is a normal process and it is up to us to fill out the form and create another ticket. As I explained when she kept repeating her script, when you have no power, no internet, no phones, it is impossible to know your ticket is gone. I got lucky because, I found an internet connection at a restaurant and was able to see what happened. I had to run home and tell my neighbors to call once again a report this. Its being a week with no power. They need to do something that once there is a catastrophe like the one we experienced, just one ticket should be enough. They keep deleting the tickets without you knowing and then, we go back to square one. Also, they should tell the employees to me more sympathetic towards people that are experiencing a crisis.

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1:10 pm EDT

Florida Power & Light [FPL] electricity

After hurricane Irma...FPL workers restored power to 50%of our neighborhood...and then checked us off as having full power and moved to the next neighborhood/grid to be repaired...
In the meantime ...we still have no power and FPL is not taking phone calls only automated response... They think we have power and here half the neighborhood is still suffering with no power...there are elderly and infants living in overheated homes...Already 11 people have died at a nursing home due to no a/c...are we just suppose to sit here waiting forever?

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12:47 pm EDT
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Florida Power & Light [FPL] power outage fpl

On September the 10th I file for a storm ticket at 7:12 p.m. the number which 14109 I have yet received any information about that on my power outage fpL went and re created a new storm ticket with a different number I want to know why after 4 days They ended up changing my storm ticket number Making it look like it was just reported .The only thing they need to do is push the fuse Back on There's no damage It blows a lot of times in heavy rain .

Thanks Jim

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11:29 am EDT
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Florida Power & Light [FPL] no power for days

I have not had power since Saturday September, 9th & the day I'm writing this is September 15th, due to hurricane erma. I believe I should not be paying the full amount of my fpl bill being that there hasn't been any power for days. No power has caused out home to not have power in refrigerater ofcourse losing money in food because it has all gone bad. Please be considerate of what I am going though and inform us of a new amount it would only be fair for anyone living under these circumstances.

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10:46 am EDT

Florida Power & Light [FPL] lack of good service in area where I live

I have been a continuously disappointed customer of FPL for over 2 years now, between just the terrible service and the common power outages.
Now because of Hurricane Irma, we are once more out of power this time for 1 week now, when most of Dade county have their power back.
I wonder if the executives of FPL are experiencing the same negligence as we are.
The excuse of Irma is unacceptable as this is a recurring problem and FPL does nothing, and I mean nothing, about it.
Then comes the bill, where FPL with all their lobbyists go to FL congress and ask to add raise in our bill. And where does FPL expense the huge profits they are earning?, to new power plants, while the infrastructure are still archaic.
I contemplate to complain to congress and show them the work of FPL in our neighborhood and show them the reason why we loose power for lengthy period of time.

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10:44 am EDT
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Florida Power & Light [FPL] downed lines

At 7:30 on 9/9/17 I reported the lines were sparking and popping on our lane (Loquat Lane), the power was turned off shortly afterwards. Then at 3am on 9/10/17, the power was turned back on, and the explosion woke me, there were fireworks outside at the lines and I had to call again and ask that the power be turned off again. It is a miracle that no one was killed and our entire neighborhood burned down. The problem with the lines was due to tree branches that FPL had neglected to trim. Now we have to wait for the branches to be trimmed before the line can be repaired. We are told to stay away from the lines but they are hanging down in the middle of the lane and we all have to work for a living so we have to drive by them. Others in the neighborhood walk around freely because someone from FPL told them the lines were off. I was told downed lines were a priority but clearly that is not the case, it has been a week now, and another week before the estimate of repair. Video will not upload.

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Antonio Divine
, US
Aug 21, 2019 10:03 pm EDT

This is the story that came out on TV of the #Electrical #arcing #fire in our home, after a #transformer exploded & 2 power lines fell on top of the one feeding it.
Fire Tears Through #Miami Home During Irma; Pet Cat Rescued | NBC 6 South Florida #FPL https://t.co/1eE8n63AN7

Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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