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Florida Power & Light [FPL]
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Florida Power & Light [FPL]
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1.4 778 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 778

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9:04 pm EST
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Florida Power & Light [FPL] unanswered correspondence since april 2017

A first letter in April 2017 concerning a problem with meter replacement as well as a follow-up letter dated December 12, 2017 were sent, both letters remaining unanswered as of now.

Both letters sent to 700 Universe Boulevard, Juno Beach FL 33408.

Here is the content of the letter :

Last January (2017), your employee tried to install new meters at the above address. Unfortunately, his job did not turn out very well. Five socket meters were damaged and one of them even sparked leaving one condo unit without electricity. The good news was that the occupants of that specific unit were absent for the season.

This situation resulted in five owners receiving notice letters from FPL to urge them to make repairs, or their electricity would be cut off. Since this is a condo association, we took care of the repairs, which were performed March 13th last by MMJ Electric, statewide certified, and inspected by the city inspector on March 27th. Total cost 3 150 $ for five (5) meter sockets, 562.95 $ City permits, and 720 $ electrician labour for a grand total of
4 432.95 $.

Hawaiian Gardens is comprised of eight (8) phases consisting of four (4) or more buildings per phase, ours not being the oldest one. We believe that lots of meters have already been changed and we did not hear of any similar situation like ours, which leads us to believe that the job has not been performed with state of the art.

For that reason, we strongly believe that you consider your part of responsibility in that matter and split the above mentioned costs to 60 % ours (aging of the equipment) and 40 % yours (human error).
We will be waiting for your decision on that specific matter.

Hoping, this time, to get an answer.

Danielle Ouellette
4706NW 36th Street, Unit 409
Lauderdale Lakes, FL 33319
[protected]
[protected]@videotron.ca

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10:11 pm EST

Florida Power & Light [FPL] electricity service

This is the worst company I have dealt with by far. They kept on raising my bill and changing the date the bill was due. This company doesn't let a couple of days passed after the due date before disconnecting service. When I went to pay, they said I owed them 2 months which I paid to get me balance to zero. Exactly one month later, they disconnected my service. After I paid, they claim now I owed them $935 because they are adding a deposit of $619 on account. When I asked them where the other $315 came from, I was told, after a lot of running around, that it was for next month. When I went to pay the deposit a couple of days later, I am told that the $315 now is for the billing period that ended 20 days ago and I am going to have another bill in 10 days.
What is going on with this company? They kept on scamming people because they have a monopoly on the service and the only way to get rid of them is by going green. Because of these con artists, I am seriously considering installing a solar panel on my roof.

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9:54 am EST

Florida Power & Light [FPL] bill and service

Been with this company since December 2017 every month I'm being charged $30 for something first invalid bank account twice. With that being said I checked all my account information with the bank several times everything is was right I even allow somebody else to put the information in and they still said it was involved account information. I paid the extra $30 with whatever the bill is and then they take $30 that I paid on my bill so it wouldn't be late because I got an extension put it toward a security deposit which made it look like I didn't honor the extension ... This is the worst company I've ever had to deal with I've never had problems I lived in Tampa, Baltimore, New Jersey and Georgia this is the worse.

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8:28 pm EST
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Florida Power & Light [FPL] unauthorized charges!

Bill went from $88.39 FOR: Nov. 17th thru Dec. 19th 2017 and JUMPED to MORE THAN DOUBLE $199.67 FOR: Dec 19th thru Jan.22nd 2018!

This is a ONE bedroom TINY home! I have lived in Ocean Village Villas for over 7 years (3 different 1 bed condos) and NEVER had this large of a bill unless it were the HOT months of the year!

There is NO OPTION to SPEAK to a HUMAN when you call them!

When you opt for 'power problem' you may get a HUMAN, and then they transfer u to another...and then they tell you "You have been running your heat..." When u tell them there is NO WAY, they tell you, " We haven't had temps below 30 degrees..." Um, I have lived in FLORIDA for over 15 years. And yes, we HAVE!

Someone has MIS READ my meter & This bill is WRONG and FPL does NOT care! They are rotten, rude, and have HORRIBLE customer service!

Where is their flippin' EMAIL ADDRESS! Ugh! Corporate will do.

#RippingPeopleOffForALivingWillComeBackatcha

-Mrs. T

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3:27 pm EST
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Florida Power & Light [FPL] new service

We are building a house in Ft Pierce and paperwork was put in for service in April in Nov we were told we would have to lay all the pipe and pay a ridiculous amount of money to have power. We paid back at the beginning of December laid pipe and still have no power. FPL took our money and so far we have nothing to show for it and have been waiting for our house for a year.

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7:11 pm EST

Florida Power & Light [FPL] electric bill charges incorrect

I left on September 29, 2017 to visit my daughter and sister in Georgia. I returned on January 17, 2018. Before I left I unplugged every electrical device including my Internet modem and to. The only thing left on was the refrigerator. Prior to my leaving the Landlord installed a new AHU unit with compressor and a hot water heater. There has been no one staying n my 608 sq. ft. apartment. I thought my electric bill would go down considerably but it stayed about the same give or take a few dollars.I want to know why. Was the meter not read and the amount of usage estimated? Please advise why there was no change in my bill. I am a disabled senior on a limited income and every dollar I save is relay needed. Thank you for your time and consideration. Respectfully,
Rev. Carol Ward

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3:02 pm EST
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Florida Power & Light [FPL] frayed wire near the weatherhead of house (roof)

I called FPL at 8am on 1/9/18 to let them know that I noticed quite a bit of frayed wire on the roof of my house where the wire and the weatherhead meet. I'm extremely worried about a possible house fire. The person took notes, I received two calls immediately afterwards from a person by the name of Madonna. First time was to confirm my call and the 2nd time was to confirm that it would be okay for FPL to go on my property. By 3:30 when my husband got home from work he looked to see if anything was on the door or messages. NOTHING. I called and in FPL's notes it said "The power is working fine and everything looks good." You have GOT to be kidding! Either no one went to the house to look or the person is completely blind!

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Update by TeresaYo
Jan 12, 2018 10:15 am EST

FPL went out again but this time the person called and stated what looks from the ground up like frayed wire is actually MOSS. I really didn't believe it so when I got home I got the ladder out and took my camera phone with me so I could zoom in and it really is MOSS! I was wrong and I apologize for this post. It would have been nice for them to put in their notes that it was just moss and then when I called the first time, I could have checked to verify. Instead it made it look like they only checked to see if my power was working. I apologize to FPL for doing this post though.

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9:08 am EST
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Florida Power & Light [FPL] home serve independent co separated from utility but representing fla power and light

Home serve is a Company that is charging people be careful on 11/21/2017 I received a call from a Rebecca stating that I have signed with them, I told Rebecca that show me the paper that I have requested the service she got very nervous as a matter of fact I told her I had the paper they sent by mail in front of me not signed yet, and now even more I'm not signing any paper. she hung up, right away.
Today Dec 31 I received a service agreement, this Company is trying to charged people without people requesting their services, the Rebecca that called me had a number of [protected], I'm reporting to the Better Business Bureau, consumers Protection agency, and any other agencies, I'm old and sick but no DUMB. Florida Power and light if you are dealing with this company which the letterhead states very clear your name which I have taken copies if you are desperate to charged people, I guess you didn't make enough money with the Hurricane Irma a week without light and I never saw any credit. Bad Bad tactics from Fla power and light

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5:18 pm EST

Florida Power & Light [FPL] abusive behavior

Good morning Sr,
I am contacting you to request help given an abusive behavior from FPL (which has the monopoly of energy in Miami, no competition at all, so feel free to apply all their local policies without take into consideration the human component of the people that use the electricity).
I am an emigrant, Cuban, and I struggle to keep advancing my education here in USA at the same time I keep up with the bills and I provide for my family.
My wife is a Registeted dental Hygienist but she does not have currently a job, we raise two children in public school and the only income in my house right now is my one, I am a physician In-Training doing fellowship, total of 8 years training and I am struggling to keep me up for 1 1/2 year more. (I actually have to keep my mortgage in miami plus another rent of an Studio at St. Louis, MO beside the university hospital where I currently get trained)
I am not asking for one cent, no from your office, no from FPL, I only ask your moral support to prevent abuse, now my accumulated bill for 2 months with the FPL is 600s usd, but they charged me and I already paid months ago 704 usd EXTRA that they want to have in Advanced, sitting down in their FPL millonary bank account, just more money their side, as "security" for the account, but they denie to use it, only want that for their huge bank investment. It is December but they don't believe in Christmas, for that day I will have my electricity at the house desconected, I am having a very financial hard time right now, the only thing I asked FPL was to used the 704 usd I payed out of my pocket months ago, (money they keep like ornament in their account) to paid off completely my current bill, and they still will be able to keep some dollar in excess on their favor, my bill is 640usd and they have extra of 704usd from me. Companies in the 4 corner of the US continent have been helping Floridian after the hurricane, but the FPL Monopoly don't feel they need to support people (because they easily can hurt us turning off electricity service even without ask if a child is sick, because they clearly don't care).
Only I ask you is support, please authorized them to accept my money, 704usd in currently excess in my account (under security) to paid off my current bill of 600s and even after that, they still will be able to keep some extra money.
That way I received a relief and can avoid disconection and start January with payment on time, without pendings.
Request was denied by Customer service call.
Thank you for support during my USA education.

Jose Ernesto Betancourt
18063 NW 87th Pl
Hialeah, Fl 33018
[protected]@gmail.com

Cc: FTC
Bcc: BBB

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12:32 pm EST

Florida Power & Light [FPL] claim for damages by fpl - no response

On October 23 my house was hit by over voltage that burned all the celiing lights transformers in my kitchen, damaged the dryer and burned a nesspresso machine. My cost to repair and replace is over $4500.
I immediately filled a proper claim with receipts and proposals and was told it will take FPL 30 days to reply and handle the claim.
not only that NO ONE contacted me yet (12/5/2017), I have left number of messages on the "phone line" that no one ever picks up...
how inconsiderate and rude of the states' Power company!
wind insurance that covers millions claims take care of us faster and better. FPL!
I am expecting a prompt reply to my claim!

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11:30 am EST
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Florida Power & Light [FPL] brush’s on power line and bottom line almost on ground

I received a call today that you will not remove brush's on the power line. Also Comcast will not finish there job until the you remove the brush's. You did it before why not know. Are you cutting your service to us but want more money. We are going tow leave as is. When the lines come down you can fix them. Is that what you want? You don't care about customers only money.

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1:19 pm EST

Florida Power & Light [FPL] this company doesn't care about their clients they just care about money

FPL Doesn't care about their clients, they don't have consideration of other everything is money for them! How is possible that they charge more deposits when specially people of south Florida their are still struggle about the situacion of hurricane Irma! I have to many bills on me just for this people still my money just like that I pay my bill every months not exactly my due date but I pay every months and you guys still charge late fee! This is crazy and unfair

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8:24 am EST
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Florida Power & Light [FPL] unethical behavior

On Wednesday, November 22nd upon my return to my house 10212 SW 27 Street, Miami, Florida I see three men coming onto my property in the back and opening a hole in the ground. I told one employee to stop and kept on walking in the back garden. I stated again to stop to no avail. I asked for a supervisor; whom stated that they were there to complete a new underground line installation. I asked who gave them permission, to identify themselves and show me proof that they were assigned to do the job; of which none was provided. They called a supervisor on the phone who stated to me (over the phone) that they are subcontractors of FPL and were assigned to do the installation job.

This event is completely unacceptable and no proof was provided to me to enter into MY PROPERTY. I expect a phone call from management to clarify this act of entering without permission. Additionally the employees were unable to fully explain their responsibility in the job assignment.
Pls. call me at [protected]
Ms. Batlle-Baez

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FlameSwimmer
, US
Dec 13, 2017 1:14 pm EST

I had the same problem. 8 men came into my yard and threatened to hurt my dog to my neighbors while I was not home.
There are many complaints about these guys. This is unacceptable and illegal. We should all band together and do something about it.

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7:04 pm EST

Florida Power & Light [FPL] no service since the hurricane

I been trying to re connect my Power service, I been treat very poorly
I have done all it was ask, including permits and inspection by the building depatment
No service in more than two moths and now, my address and service is not there any more, my house is vacant
Please some one help. I have children at home, now living with Friends ''
I'm desesperate
my address is 741 NE 58 Street in Oakland Park
Fernando Mesa
[protected]

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6:03 pm EST

Florida Power & Light [FPL] requesting new commercial power design for new construction - no response from fpl

I have been requesting a review of our construction plans out of the Broward service center (33311) and my requests have been ignored by the engineers ( I have the names if needed) since before August.
I find this concerning as all the surrounding offices are able to respond to my requests within a couple days.
Even When I have been called back by the office administrator the engineer still does not reach out and make contact. It has been two weeks since I was last promised he would reach out.

No one being accountable is hard to swallow when you are trying to build new construction projects for your client. This office has been more than difficult but that is not all FPL.

I can say that Dairon Acosta, Leonardo Rojas, and Robert Callori have been awesome to deal with on similar projects. All are very responsive, knowledgeable and great to work with.

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5:48 pm EST

Florida Power & Light [FPL] new service

I have been so disappointed with the lack of answers and no accountability for the most atrocious handling of my request for new service. I am building a home in Palm Beach Gardens and have been dealing with a very nice gentleman with FPL called Michael Baldwin (Associate Engineer/ Jupiter Service Center). Our subcontractors have been working off of generators to get work done while we wait. We don't know what or who we're waiting for at this time because no one wants to take responsibility for the poor handling of this account. I'm sure its embarrassing. I understand the magnitude and devastation the Hurricane created in Florida but for the last 6 weeks I have waited for someone to enter an invoice so I can pay then I FedEx the payment to the directed address, it is received and signed for from an FPL employee. I called a week later and they can't help me so they suggest I do it again and hope for a better result! Really! I spoke to a supervisor that told me Engineering would handle the payment they can't locate...then Engineering tells me Customer Service dept has to handle the payment. Then they tell me I was misinformed or probably the clerk didn't want to continue helping me out of laziness. Are you kidding me? I was told to expidite the process I could FEDEX a payment to FPL - PPC at 9250 W. Flagler Street #2420, Miami, Fl. 33174. Which we did...then they can't find to process. Just to be told to do it again? The FEDEX package was received and signed for on Tuesday Nov 14th at 4:00pm by SPRICE at the Miami office? We even asked if we should present ourselves personally and pay cash to expedite the process. And I was told, "no" just try sending it again and expecting them to process the payment. This doesn't even make any sense to anyone we've spoken to. What else are we suppose to do? Perhaps contacting the Director of FPL or our Senator to find out how they want our county to grow when they can't seem to assist homebuilders and new customers. We hope to get an answer shortly from someone that actually know what's going on and how to be TRUTHFUL and handle the situation as soon as possible. If we don't hear back in a reasonable time(although that time has come and passed), we would love go to live TV. Our News anchors at our local TV stations would love to report on this story If they heard how absurd the responses or lack of responsiveness we have gotten.

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12:05 pm EST

Florida Power & Light [FPL] pay services and overcharge

We live in small town(Indiantown 34956 ) with no Publix or Walgreens, and so many customers with out CC, Check and cars the only big place (Rines Market) take our FPL payment for more the 20 years, now they said they don't allow to take more payments because is exclusive to Publix or Walgreens, small business in town take advantage of this peoples and charge $2.00 + (one sample is Contacto Latino, they charge $2.00 and don't know where they process this payments)
We need this services back in town, contact Rines Market (only big business in town) and reinstall this necessary services please...

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1:00 pm EST

Florida Power & Light [FPL] electric outages

My power goes out, for hours, at least once a month... No wind, no rain, no reason! Each and every time this happens an fpl truck eventually shows up at the exact same place, puts a "band-aid" on the problem and the lights go back on. Why doesn't fpl fix the problem permanently, since they know where it is? Surely, with the over-inflated rates we pay they have enough funds to do this!

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4:50 pm EST

Florida Power & Light [FPL] high bill/ extra fee charges

I called in about my bill and was wondering how is it the every month my bill keeps going up and after hurricane Irm I was out of light for several days so I called to speak to a manager as to how can my bill not have a slight difference from all the other months bill when I didn't have power for several days// she couldn't give me an explanation. Sad all these chargers and fees to make up for the lost they had to pay their employees who had to work overtime. Ridiculous no remorse just a rip off hey decide what they want to charge you and how much your bill will be.

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Blackjack41
, US
Nov 15, 2017 6:42 am EST
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Totally agree. We have not received a credit for the days that we were without service during Hurricane IRMA and find it virtually impossible to contact anyone that can respond to our questions. All of the methods of getting answers go around in circles and are non-responsive. Is there a way to actually contact a "body" or is it necessary to complain to our local governmental representatives?

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2:54 pm EST

Florida Power & Light [FPL] my bill

They don't have any remorse for their customers. I'm a single parent with two children. I've begged and pleaded with them give me more time on my bill, which is &69.10. Every representative are telling me the same thing, there's nothing they can do and to ask a local church to pay my bill. I think it's unfair, although I didn't keep my promises on mty future payment extension, they're giving me all type if excuse for not giving me another payment extension.

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FATMAN WALKING
, TO
Dec 01, 2017 2:27 pm EST

They have a thing on there bills if people pay more they help people that can't pay there bill...It's a scam they help nobody...Tell you to go to go to a church what [censor]..

Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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