FloorMall.com / Damaged material, calls not returned, threats
The flooring delivered was both damaged and defective. Floormall refused to return our calls once we complained. After over 40 days of waiting for help, the manufacturer made a decision to have the flooring taken back and we'd get a 100% refund plus cost of any labor. Floormall took four months to give a partial refund; the kept part as a 'restocking fee' (as if we wanted the flooring returned; our request had always been to swap out the material, not to return it).
When I went to their office, they threatened my four young children and I then called the police. They hide behind the internet and their phones. It's been a horrifying experience.
If you've had a bad experience with them, please report it to the BBB, NWFA, and WFCA. Floormall has a Code of Conduct they agreed to abide by.