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FloorMall.com / Wouldn't give full refund after informing us of 1 month delivery delay.

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We ordered floor tiles on Friday, July 17, 2009. When we came back from taking care of my father on Tuesday, July 21, 2009 the floormall.com salesperson had called to tell us they couldn't get the tiles in until the middle of August. We said that would be too long. We needed them right away. They sent us a cancellation form to fill out, sign, and return to them. We did, and then got another call from them. They said we couldn't cancel our order.
They kept over $350.00 of our money.

A. Syrinek


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D  14th of Aug, 2009 by 
Agree Disagree +1 Votes
Floormall.com strives to fulfill every order in a timely manner. Our stated goal is to save our customers time and money. We deeply regret if this customer did not understand our posted cancellation policies. However this customer is not being 100% truthful about why he chose to cancel his order. This customer placed his order online, without calling to check lead times or availability. This customer’s true reason for cancelling his order was that we could not get the specific dye lot he was requesting. He spoke with two representatives in our office regarding this after the fact of placing his order. Floormall.com terms and policies state that we cannot order by particular dye lot but only by particular SKU# a fact that was explained to this customer. Floormall.com was poised and ready to deliver the product the customer ordered and had already incurred an expense related to this order.

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