Buyer beware! Flooring America takes no responsibility for anything - including its own incompetence - and leaves its customers to bear the costs.
While the initial buying experience was positive, we found the rest of our dealings with Flooring America Fairfax unsatisfactory. When we raised the issues we encountered and requested compensation for some portion of the additional out-of-pocket expenses we incurred, Britton Smith, General Manager/Senior Project Manager, cited a portion of the contract we signed as absolving FA of all responsibility. When we pointed out that the section he quoted did not actually address the issues in our situation, we received this terse response: "I am sorry but my original position remains unchanged. Sorry we could not come to a resolution."
Unfortunately, this response was par for the course, given the poor quality service provided by FA - including delivery of the wrong flooring, service teams failing to show-up for appointments, phone messages going unanswered, and the poor quality of the installation of both carpeting and hardwood.
There are many other choices for flooring in Northern Virginia. Do yourself a favor and take your business elsewhere.