travel/flights booked
Good day,
I booked Flights for Staff in my company to Travel through FlightSite. When employees wanted to travel the Flight was cancelled by Airline.
I have tried to contact airline direct, they do not want to give out any information as the Flight was booked through Flightsite.
I have contacted FlightSite several times, through email as well as telephonically. The Info email adress they provide nobody respons.
I have been in contact with Liezel van der Merwe from their company but no refund has been made since the 8 week waiting period for the refund has expired (10/10/2018).
I have tried to contact her several times but no response. I have phoned, their systems are either offline or they direct me to the info email which no one responds.
I honestly would never use them again, and I no longer know what to do.
Poor Service
I bought a return ticket from SAA through FlightSite from Dar es Salaam to Johannesburg for 5 Dec 2011 in Sept 2011 and paid for it. I got tremendous pain in my neck and shoulder in Nov and was forced to fly to SA in Nov. When I wanted to change my dates, I was charged more than the original price to change the date of only one leg of my trip. I then bought a single ticket to SA from another airline and decided to only use the return leg of the ticket of SAA. I was told that I cannot use it as I did not use the first leg, but that SAA would refund me if I submit a letter from a dr. I submitted a letter from the most prominent neurosurgeon in SA. When I followed up, FlightSite said that SAA needs the hospital bill. I sent all relevant documents to them. I followed up without any response. It is going to for months now, I have been operated on my shoulder and neck and still no news of my refund. I have spent thousands of rands flying SAA for myself and my family. Should I be satisfied with such poor service and been ripped off?
Regards
Louw Venter
I booked flights with Flightsite and received confirmation of the booking and was awaiting the E tickets. Instead 4 days later I received notification of the flight cancellation. When I queried this I was informed that I had not completed a credit form they had emailed me. I rang them immediately and stated that I did not receive any email with a credit form attachment. They then stated that they would re-book me. I was offered a re-booking at a price increase of R16168.00. This is absolutely ridiculous, who would pay that sort of increase.
My conclusion is that I was sold cheap tickets under false pretensions knowing that they would not be able to get them and then tried to say I did not answer an email that I did never receive. This was just a ruse to get me to but dearer tickets. I will not be booking through Flightsite again.
Dear Louw, I must agree with your assessment of lack of service from Flightsite.co.za. I bought a return ticket Johannesburg - Rio de Janeiro and on receiving the ticket I realised that the return flight from Rio to Joburg via Sao Paul had an impossible connection between two different Sao Paulo airports. Flightsite has not offered any assistance in resolving the situation and left me stranded. I had to buy another ticket and took the risk to miss the connection in Sao Paulo, because of no-show on the first leg. Fortunately the SAA staff in Sao Paulo are very helpful and let me on the plane. But would it be for Flightsite I would not have made it further. My conclusion: Flightsite sells you cheap tickets and then leave you stranded.
Is FlightSite.co.za legit?
FlightSite.co.za earns 89% level of Trustworthiness
Excellent Trust Notice: FlightSite.co.za near-perfect at 89% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for FlightSite.co.za. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Flightsite.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Flightsite.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, FlightSite.co.za appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for FlightSite.co.za have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- The website belonging to FlightSite.co.za has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of FlightSite.co.za complaint handling
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FlightSite.co.za contacts
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FlightSite.co.za phone numbers+27 860 232 425+27 860 232 425Click up if you have successfully reached FlightSite.co.za by calling +27 860 232 425 phone number 0 0 users reported that they have successfully reached FlightSite.co.za by calling +27 860 232 425 phone number Click up if you have UNsuccessfully reached FlightSite.co.za by calling +27 860 232 425 phone number 0 0 users reported that they have UNsuccessfully reached FlightSite.co.za by calling +27 860 232 425 phone number+27 214 020 048+27 214 020 048Click up if you have successfully reached FlightSite.co.za by calling +27 214 020 048 phone number 0 0 users reported that they have successfully reached FlightSite.co.za by calling +27 214 020 048 phone number Click up if you have UNsuccessfully reached FlightSite.co.za by calling +27 214 020 048 phone number 0 0 users reported that they have UNsuccessfully reached FlightSite.co.za by calling +27 214 020 048 phone number
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FlightSite.co.za emailsinfo@flightsite.co.za100%Confidence score: 100%Supportfeedback@flightsite.co.za76%Confidence score: 76%support
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FlightSite.co.za headquarters5th Floor Gihon Building, Corner of Sportica & Bill Bezuidenhout, Tygervalley, South Africa
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FlightSite.co.za social media
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