[Resolved] FlightNetwork.com / appalling service
Flight Network's service is appalling. When I booked a ticket on their website I was double charged (they made 2 bookings on the same flight in the same name, and there is no way I made a mistake in going thru the booking process). When I called their 24/7 help number, I was kept on hold for a total of 1 1/2 hours on a long distance call from Malaysia. I didn't matter what time of the day or night I called. I sent emails, no reply. I still am trying to get thru to them and am now afraid I will in fact be double charged for the flight (more than USD 1100 extrat charge). It's disgraceful. Do they actually have anyone servicing their call lines?
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
FlightNetwork.com Customer Care's Response, May 08, 2012
Hello Kent Carter 12,
My name is Kiersten and I am in the Customer Care department at Flight Network. We are disappointed to learn about your experience with us and would like to investigate your file and come to a speedy resolution for you.
Please email [protected]@flightnetwork.com or message us with your booking information and we will look into this immediately.
FlightNetwork.com Customer Care's Response, May 25, 2016
Thank you for the message. We would like to look into this and reply however in this message we do not have enough detail to view your reservation.
Please send us a copy of the double charges to [protected]@flightnetwork.com and I am sure that we will have this cleared up if there are any issues on our end.
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