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1.4 685 Reviews

FlightHub Complaints Summary

73 Resolved
612 Unresolved
Our verdict: With FlightHub's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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L
4:05 pm EDT
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FlightHub cancelled flight

This past Sunday July 15, 2018 I was on my way to Newark airport from Connecticut where my daughter called me and said my flight was cancelled. I right away called flight hub and after speaking to the first agent who said my flight is confirmed I said it's cancelled on the united flight 4276 . She then past me to anther agaent and then onto another agent none who would help me The second agent kept insisting the flight was confirmed after I told her to check again and agin after her telling me I'm wrong. In the end she was wrong and transferred me again to a man this time. He confirmed that flight is cancelled and I asked him to get me on another flight and that I had to be in Toronto at work for 9 am the next day. On top of which I spent $150 US to take an Uber to the airport. He said he couldn't help me. And that I would not be getting a refund. The agent at united couldn't help me either although they did say I could travel at 7 am. I said that won't work I have to get to work. No one even tried another airline. I went between both terminals to try to get on other flights. After 2 hour I went back to Connecticut another $130 Uber charge and exhausted and very ipset went to bed. I then had to book another flight out of new York La guardia airport which were all very expensive. More taxis train rides into the city to keep my costs down. I use flighthub religiously as I travel every other week. I am very upset and angry at the way I was mistreated and that no one would help me. You also can't get through on any proper phone for help it all goes to a call center. I was constantly put on hold. I have never been so mistreated and out of pocket money for something that was not my fault nor even told that the flight was cancelled and the agents are not kept up to dat. This is shameful. I want to be refunded and compensated for this. [removed]

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2:56 pm EDT

FlightHub airline tickets/this company is 100% fraud

So I recently found my biological family after 45 years...and purchased tickets thru Flight hub to go and meet them...i purchased them in March ..a week before my flight I received an email saying that there had been a change to my tickets...so I called and I'm now 4 hours into conversations with them...and still nothing has been done...i am now 3 days away from flying out...and doesn't look like I'm going to make it... This outfit is 100% shady NEVER EVER USE THIS COMPANY!

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3:12 pm EDT
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FlightHub I booked a flight from iran (tehran) to canada (vancouver), had to pick up my baggage in transfer airport

I am pregnant and having a pleasant, comfortable flight experience is a must. I trusted Flighthub to book a flight from Iran to Canada. I had two stops, first in Istanbul and next in Toronto. When I checked in at IKA airport they told me that my luggage will be delivered to Vancouver and I can pick them up at my destination. Unfortunately, it wasn't the case and I had to pick up my baggage in Toronto and check in again. I had just two hours time to pick up my baggage, check-in and get into the plane. I was frustrated and it was ~30 min delay for Turkish airline. So I had to run the whole 2 hours to not miss my flight. It was the worst experience I had in my whole life flight experience. Disappointing.

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8:31 am EDT
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FlightHub change/cancellation of airfare

I booked two flights from RDU to BNA for my husband and I in May 2018. I used my ticket, however, my husband had to cancel his. This happened in a 4 hour window from time of booking. I was told that after paying the $75.00 cancellation fee, he would have a credit of $176.40 for use at a future date. His ticket number is [protected]. I was told that he had a year to use the credit and that he could use it against any flight as long as it was with Delta Airlines as that is the airline that we had the original flight booked on. I have tried to call back numerous times to book the new flight and either get hung up on or transferred from rep to rep. Nobody will help me. I need to book a flight from RDU to Orlando for him and need to use this credit.

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11:28 am EDT
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FlightHub booking fee charged within minutes of booking flight and changing

I spoke to a representative in reference of changing s flight I did online. Her statement was that she could not help me because I booked n changed flight online. N that she can not stop the booking fee. Unacceptable! It was within 15min. I spent more time on the line for her to talk in circles to me. And for her to blame spirit. That is not good customer service. I want a refund of my fee. I can not help if my job had me change the flight. I am retired military sometimes we have to change things

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6:56 am EDT

FlightHub bad service

Tried to book a flight tonight... First time I called and booked my flight the agent on the phone told me my flight was booked... Then hang up the phone. 20 minutes later I received an email saying my flight was canceled... Called again... Got told to call my bank to authorize the payment... My bank told me that they were not holding anything that every thing on this side was good... Now I lost that flight too... The deal was $535.58... But I ended up booking with west jet for the amount of $718.00... I'm really disappointed about your services...

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9:18 pm EDT
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FlightHub flighthub customer service agent #253661

Spoke with a Filipino agent, Chess, Agent #253661 and wasted 1 hour of my time giving me the run around regarding a simple flight change. She was not able to give me exact details of my flight. Kept telling me there's a change on my outbound, did not tell me the date/time/flight difference. A simple question turned into an hour nightmare. I asked for a supervisor/manager but she refused to transfer.
Flighthub caters to international consumers and it is a great shame that their customer service reps are very inexperienced, has very poor communication + problem solving skills which is frustrating for paying customers. I highly recommend that they be trained especially with communication strategies and use words more than "just please wait, i will put you on hold, ummm i will check
Your file, sorry im not able to help".

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4:03 pm EDT
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FlightHub airfare

I booked a flight with flight hub and they took out payment and I received an email saying to call them so I did, I was told that my flight was canceled and they will refund my credit card. I booked another one on a different day and the same thing. So I finally gave up, I called them to ask for my refund and theu said it was not a charge so they cant refund, the charge is actual a pre-auth and it would take 10 business days to be put back. I called 10 business days later and they tell me that one of the canceled booking is actually confirmed, I said no I have an email - i'm only looking to find out why the pre-auth hasnt been returned. A supervisor then tells me that they have to wait for the 3rd party company to let them know the status and have not heard back - its been almost 3 weeks now. I have been on hold for over an hour, first they put the music and would come back and hear me and then put me back on hold, and now its just dead air. I called from another phone and again on hold for 20 minutes and counting.

Realy flight hub - your customer service sucks - stop saying you understand and you will call and have a supervisor talk to us, when they are the one putting us on hold. Obviously you guys do not understand and you do not care - so this will be posted all over social media.

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8:50 pm EDT

FlightHub my reservation numbers# [protected] and [protected]

Sir I booked the ticket with you guys with ticket number [protected] KIX to BOM as the name were wrong and so I called your Customer service I was told they will cancel this ticket and issue me the new ticket (Which they later issued, but it is not getting validated by the airline and issued ticket number [protected]) The Wrong names were Kurtish Dharia and Jignya Kurtish Dharia, the corrected names are on [protected] are Kurtish K dharia and Jignya Kurtish Dharia which is correct. For the confirmation of cancellation of the Old ticket I have called for many times but they have not responded and charged now twice for the same tickets. I have called several times and waited on line for more than half hour and getting disconnected, Please email me the confirmation of my cancelled ticket and also the refund for that as you have already charged for the new ticket. Resolve this in 24 hours from 7/5/18, or I may now have to charge back.

My Email address is [protected]@aol.com

Thank You

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5:57 pm EDT
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FlightHub misleading customers about type of ticket, hidden fees

On April 18, my sister and I booked a flight for 3 people from Edmonton, AB to Manchester via Iceland. My itinerary indicated premium economy class while my sister's and her toddler's itinerary indicated economy class even though it was the same price and everything. It also included a link to confirm airline baggage restrictions. Icelandair indicated that a standard economy seat included 1 bag of 23kg. There was no mention of a premium economy class so I called flighthub to clear this up. They told me that they made a "mistake" and that my ticket is actually standard economy and I should follow the baggage allowance for that. Went to the airport on June 26th and Icelandair indicated that our tickets were in fact economy light and did not include baggage ($252 cost on top of $1054 flight for three people). I also found out from the icelandair ground agents at the airport that this was not their first time seeing this issue with flighthub. I don't understand why FlightHub did not disclose the type of ticket that they purchased from the airline. They have a duty to notify customers the type of ticket and what is included in the fees and I find this to be completely unacceptable and fraudulent. And did I mention we had to pay for our meals on board for both flights ( Edmonton-Iceland, Iceland-Manchester) even though it was included in our ticket plus we called flighthub customer service and chose our meals over the phone? This was very stressful for us as we had a toddler and did not prepare a meal for her before hand.I'm a frequent traveler and book my flights through flighthub and I'm absolutely furious at how flighthub chooses to treat their loyal customers for a couple of pennies. I'm requesting a refund of $756( $252 for each bag for a return flight times 3), plus $200 for our meals which I think flighthub owes us as they told meals were included.
Hoping for Flighthub to live up to their promise of great customer service and resolve this issue ASAP.

Zuhayra

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10:17 pm EDT

FlightHub the company

Never buy with flighthub!
Don't make the mistake I made, booking from a horrible company just to save some money.
I give this advice because they made a changed in one of my flights, after confirming no change had been made.
I, alone in another country, luckily had internet and went to check in into my flight before I went to sleep, since the flight was only at 15:15.
Surprise, I saw my flight was leaving in 10 minutes! It was in the middle of the night (after 2am), I was in bed, far away from the airport.
Interesting fact, this happened even though I called flighthub to confirm all my flights, twice, once when I received an email saying "your flights have been modified, please contact flighthub on this number" and another closer to flights. They confirmed twice, no change, it was just a possible changed, which they confirmed in the two calls, no change was made, so disregard the email.
I almost panic, I called (skype) the airline right away to explain what happened, furtunately they quickly made the change to another flight and airline.
Of course I called flighthub right after, you can't change a flight without letting the person who is taking the [censored]ing flight know. Of course, nothing happened. They passed me through three [censored]ing useless people without saying anything pertinent! The last person, actually was like a new call "hi, thanks for calling flighthub. Can I have your booking number?" after near an hour on the mf phone!
Do you really want to do business with this company? Is it a fair deal? Why not pay a bit more for peace of mind, because with them you will only have trouble.

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2:10 pm EDT

FlightHub customer service/ refund issues

To start off, i had been calling like a mad man explaining my issues that i had made about booking the wrong flight. I first called the toll free number for Flighthub and stayed on the call for thirty f**king minutes just to be told i had to pay 75$ dollars to cancel the flight. The worst part is after this the agent i was speaking to told me i was guarantee my money return and to not worry about that. next day passes (today) i haven't received the money i was guaranteed and had to call customer services f**king twice, on the hold for a hour, twice. Soon i called again, and got the transaction refund number and was told by my bank that they couldn't do anything, but to sit and wait for it in 15 business days. As well they didn't provide me with info for any fees that they would charge after booking my flight, leaving them to extract that separately, without informing me. I recommend for every person to not fall for this bulls**t, awful excuses of a company and actually go to SmartFares, that actually do a great f**king job.

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5:30 am EDT
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FlightHub terrible customer service

I am trying to get a refunded for a flight that was cancelled 2 months ago, 25 April it is now 20 June. I constantly get the run around from them over them phone. Always delays getting supervisors to come to the phone and then it never materializes.

I have been unable to get my refund after 3 separate tries

This seems like a completely ad hoc fly by night company with zero customer ethics.

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8Tracklp
, US
Jun 29, 2018 4:14 pm EDT

This is funny. I almost booked a ticket for the first time today with Flighthub but, rather than to do so online I opted to call them to get a better sense of their services. Clearly after a few tries and always a strange accented person answering my calls, it was clear the call centre is outsourced to the Phillipines. Given the website indicates their home based out of Cornwall Ontario, I questioned the rep I was speaking with. I asked where exactly he is located and he said he could not give out that information. (?) Then I asked specifically about the process with them and what was different in comparison to booking directly with an airline. He claimed that they purchase a block of seats at beginning of year at a reduced rate from the airlines and then sell them, much like a travel agent but, less expertise in service. Their website claims to be free of hidden fees yet they charge a $19.99 for the 24 hours grace period after booking that all airlines offer for free. Then, to make any changes thereafter it is $75 for Domestic and $150 for International flights - plus any difference in fares. So, that is what led me here to read these reviews and I am so glad I did! I doubt that the savings are worth the headaches! You may pay a bit more to deal directly with the airlines but you don't have the language barrier, fees or frustrations. Hopefully not all of these third party dealers (ie: Selloffvacations - Cheaptickets.com etc) are like this.

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5:13 pm EDT
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FlightHub cancel my flight

Hello,
This is diana mando I booked a flight through flight hub on line but I cannot fly according to my flight booked dates due to change vacation dates, I call to change my flight or cancel it but they said we cannot refund you the money and if I want to change you flight I have to pay penalty and the difference which is not accept it at all, I did not expect this kind for service from you and I am very disappointed, there is always exception for circumstances that happed with people and need to cancel their flight or change, I need exception for my situation

Your urgent action will be highly appreciated

Diana mando
[protected]

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Update by diana mando
Jun 20, 2018 9:16 pm EDT

hello

this is Diana mando I booked a flight through flight hub on June 12th, 2018
flight booking no. [protected].
I called yesterday to reschedule my flight but she said we can change it to you, and she asked me for dates I said I am not sure of dates then I said I want to cancel my flight then she said no we cannot refund your ticket.
today I called to reschedule the flight then he said you need pay penalty and the differences and it cost me a lot of money then I said I want to cancel my flight and refund me my money he said we cannot do that and he recommend me to purchase a new flight instead of reschedule it cost me less.
I was shocked when I heard that from him, what kid of support you do provide for your clients, totally disappointed.
I did not want to cancel my flight but I have circumstances that forced me to change the flight, but after I called customer service today and received bad service and support I wanted to cancel the flight. I did not like your service
you did not understand that circumstance happen to people so they are forced to cancel their flight and this what happened with me.

I am kindly asking you to refund my flight money

FlightHub Booking Number: [protected]
Air Canada Confirmation Number: P6UFS5
Flair Air Confirmation Number: WTPADA

your urgent action will be appreciated

Diana mando
[protected]

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10:06 pm EDT

FlightHub misinformed about a flight

Hi
My name is fateh I booked a flight through the flighthub booking number: [protected]. I was emphasizing in my booking conversation that in my transit in rome I don't want to move from terminal to terminal as my passport is a old version, but valid, libyan passport. The agent told me that you don't need to move from terminal to another in this flight and if you add the extended cancellation policy, you have 24 hours to cancel. However, when I found out that there is change from terminal 3 to terminal 1 in my transit in rome I called in 14 hours time from my booking and I told them I have been misinform and I want to cancel this flight. They told me that there will be a cancelation fees and the 24 hours doesn't apply to you as you booked from canada and they discard the fact that I have been misinformed about the flight. I spook to more than a supervisor and been told that they going to see the recorded phone call and will have investigation. They told me that I will be informed about the result of the investigation in 24 to 72 hours. However, I received no phone calls and I called back after the given time. They connected me with an other supervisor, and he start to ask several un related quotations. I asked him to forward the investigation and my complain as email to me. He said you need to send us an email for the request. As such, I have written this email to see what is the result of the investigation as well as I need the complain report to be sent to me
Best regards
Fateh

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7:01 pm EDT
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FlightHub travel nightmare! [protected]

Hi,

I've recently had a nightmare travel experience flying China Eastern airways which I wanted to bring to your attention. On arrival to Toronto to catch my flight there was a lot of confusion with the terminal staff regarding the departure of our flight. Eventually, it was announced there would be a 4hr delay as a result of a mechanical issue on the plane. Throughout the 4 hours there were a few status updates however often in Chinese only or very broken English which caused for more confusion. I pulled a staff member aside and was given reassurances my flight to Phuket would be rebooked to the next best option on arrival in Shanghai and not to worry. After a roughly 5hr delay we were off to Shanghai and I was hopeful I would make my connection after such a long trip and multiple reassurances from China Eastern staff. Aboard the plane I went hungry for 14.5 hours as there were no vegan food options available to me besides a very small fruit cup and fortunately I had a generous neighbor who also provided me her fruit cup. Although my vegan requirements were selected upon booking I received nothing but offers of chicken, shrimp and beef.

Unfortunately upon landing in China, it was quick to see any reassurances follows through upon were far from the case. There was an extreme lack of communication or organization (almost apathy) from ground crew and I followed a group of people out to a common area in the hopes we could get some answers.

I was told by some airport staff to pick up my checked bag and others not too..concerned it wouldn't be making I to Thailand. I eventually ended up a transfer counter where staff were screaming (no exaggeration) at passengers regarding their connections and flight options to rebook. I've NEVER experienced something like this on travel in my life..when I came face to face with the kiosk I was given no information and handed a sheet of paper with what appeared to be my new flight to Thailand rebooked for 24 hours later?! After multiple tries to inquire about flight options and general help on the rebooking process I was turned away with no answers and asked to go through immigration for a 24hr stay Visa as we were not connecting anywhere that evening.

After collecting my bag and heading through immigration I was back at a Transfer counter to discuss flight connection options and get some assistance with locating a hotel and shuttle times etc. Again, I was faced with screaming, yelling, not only at me or other customers but the staff at each other, also demands to leave to a hotel and a complete shut down of trying to help me where this was my first time in Asia and an unfamiliar country. At one point there were 8 staff members texting behind the counter, refusing to help me locate and earlier flight option but accept the next flight 24 hours from then. I've NEVER experienced such terrible customer service from an airline in my life and was frightening to think I did this alone and in a foreign country. Where are your standards China Eastern! After an hour of frustrating conversation, refusal to get a translator, and a lack of listening (it felt like a negotiation) I requested to be transferred to Bangkok in the morning where I would have a better chance of getting to Thailand much sooner. upon rebooking I (and others) was forced to sign my boarding pass where it stated they would fly me to Bangkok however I needed to pay myself the flight cost from Bangkok yo Phuket..this was outrageous!

Once this gruelling process was over we were not given compensation as promised, like other customers. When this oversight was raised they again started screaming and walked away from the kiosk..again another example of the disgusting lack of customer service. After 10 mins of pleading me and few others were asked to follow airport personnel to a vacant hallway where we would meet a guy for our compensation. I have to say at 1am in Shanghai airport this made me feel very uneasy. Eventually the gentleman showed up, I signed for some Chinese Yen and we were escorted to a airport shuttle with very little direction other than we had to get on it, refusing to answer any questions or provide any comfort or direction in what tomorrow would bring.

Upon arrival at the hotel, in reality it felt like an upscale detention centre, I was forced to surrender my passport and boarding pass to hotel staff which they provided no explanation too. I had little choice and was exhausted from my travels and insane airport treatment, so I complied.

The following day ran much more smoothly once out of Shanghai however I had to pay an additional 1500 THB out of pocket to get from Bangkok to Phuket which is outrageous considering China Eastern had a responsibility to get me there and they failed me on that.

I wanted to share my story in the hopes this experience helps shine a light on your partnership with an airline who is a disgrace to the customer experience and bares no regard for passenger care, at times even hostile! I've trusted and relied on Flighthub many times without fail however this is by far the worst travel experience I've encountered.

Given the circumstance I'd like to be kindly considered for a full refund of this flight and compensated for my out of pocket flight expenses from Bangkok to Thailand. I'm also very fearful of my journey back home to Toronto, Canada and would feel much more comfortable if I could be booked possibly through another airline for this lag of my journey. I have a lot of anxiety thinking about travelling with China Eastern again, if at all avoidable.

Your prompt reply to this matter is appreciated.

P.S I attached a picture of the boarding pass I was forced to sign saying they would not cover my flight costs to my final destination. What kind of practice is this?!

Regards,

Sean Howard

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Update by Naesttocs
Jun 16, 2018 7:03 pm EDT

I’ve reached out to Flight Hub customer service 3 times over the last 8 days and no response or acknowledgment of my complaint.

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10:00 pm EDT

FlightHub not giving any refund after cancelling flight for reason beyond my control

Hi
my name is Anisoara Ana Golici and I am writing to you regarding my request to be refunded for my cancelling of Booking reservation with the reference Number [protected].
Following the conversation with supervisor Irish ID No. 3493, who advised me to reach Lufthansa airline, I have been told by the Lufthansa airline agent that it is up to the FlightHub company to refund my cancelled reservation. If Flighthub will cancell my reservation now, Lufthansa will resell the tickets and will not loose any money. I do not understand why FlightHub refuses to refund me for my cancelled reservation.
When I bought these tickets I wasn't aware that these tickets weren't refundable. Why doesn't FlightHub tell the customers about this policy? On top the booking confirmation e-mail should be written in bold letters:
Customers be aware: these tickets aren't refundable under any circumstances.
Even in your cancellation policy, which is not immediately visible, FlightHub specifies that some cancellations are allowed and refunded.
I am an emerging visual artist. For the first time in my life I was going to have a one person show at a national museum in Romania.
I have a letter from the museum confirming that the opening of the show was scheduled for July 5, 2018. (see attachment below)
I was traveling together with my husband sculptor Nicolae Golici who was going to assist me in installing the show starting on June 28.
Unfortunately the show has been postponed. I have a confirmation letter from the museum about the postponement. (see attachment below)
The only reason we were traveling was to put up this show. If you care for people who make the culture of these times, I think you should understand the circumstances and not punish us by not giving us a refund, when the postponement of my show has been beyond my control.
We are both visual artists, (you can google our names on line), we do not make much money, we are making culture, the culture of our times. We need help not punishment.
For us this was not a leisure trip it was a trip for an important reason to make my first retrospective show in Romania, the country from which I emigrated 31 years ago.
I am really sorry that my shoe has been postponed and we had to cancel this trip for reasons we couldn't control.
I am asking you to please help us and refund our tickets.
Thank you, Ana & Nicolae Golici

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Steve Fitzer
, US
Jun 18, 2018 5:14 pm EDT
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Booking #[protected]

I logged onto Kayak.com, and they listed a great price for a flight with a service called Flight Hub. I attempted to make a reservation for certain dates, but when the reservation was done, Flight Hub had changed those dates (in order to give the price they advertised). I didn't catch the date changes. When I saw the dates were wrong, I cancelled the reservation 5 minutes after it was made. Flight Hub then hit me will a long list of charges for cancellation with fees equaling the entire value of the ticket! Then my credit card hit me with an international fee because Flight Hub is not based in the United States. Do not get snookered by Kayak.com or Flight Hub. DO NOT USE FLIGHT HUB! If you book directly with an airline, they give you 24 hours to cancel without a penalty. When I complained about the cancellation charges to the Flight Hub agent, she essentially said the five pages of legaleze which I agreed to by clicking to buy the ticket told me this would happen, so too bad! I repeat, DO NOT USE FLIGHT HUB!

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10:27 pm EDT
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FlightHub hidden cost - extra baggage cost

Arrived at Toronto International Airport, checked in at Tap Air Portugal, ground service person checking us in informed us that we had to pay extra for our luggage, $240.00 Canadian there, 150.00 Euros home, prior to booking we checked everywhere on your sight and no where did it say that we had to pay for luggage, the ground service person notified us that the third party booking agent (FlightHub) will refund luggage cost. We would like our refund. Jody & Carol Bendo, 1133 Ridge Rd Stoney Creek Ont. L8J2X5, [protected]@sympatico.ca
FlightHub booking # 060-674-172

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9:26 pm EDT

FlightHub airline ticket

My name is Joyce Fudolig. The problem I want to complain is about the ticket for my child's name spelled wrong. I booked 6 tickets going to the Philippines last Jan2018 through flight hub but I booked it via phone as the sale set is only offered through the phone but my child's name was spelled wrong. But as soon as I got my email confirmation which was few min after the booking, I called them back and tell them about the wrong spelling and the agent said she won't be able to fix it coz I have to wait 24 hours after the booking to make correction. I called mostly every day to ask them to correct it but they seem to not able to do it but finally on Feb1, 2018 a male agent was able to fix it and charge me $75 so I paid it and I thought it was fix but I did not receive a confirmation so I called again on Feb 16, 2018, and I talked to Michelle and told me that I will receive a confirmation email within 24 hours, so I just waited for it and it didn't come and got busy and I was not able to call again until today and I found out that the problem is still not fix but today Rusty called me back and told me that I need to pay another $37.50 on top of the $75 which they charged on Feb 1, so I got mad and told them I already pay for the name correction why I have to pay again so he refunded me $37.50 from my $75 and he charge me another $37.50 again for the airline name correction. So I woul like to have someone responsible for the mistake done because nothing was done at all from Feb16 to June 4, which was supposed to be done and no one wants to take responsibility for the mistake! It causes me a lot of stress and time to do all those phone calls!
Thank you!
Joyce Fudolig

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5:06 am EDT
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FlightHub customer service

I had the most unpleasant experience at flight hub on May 31, 2018.
I had a problem with my travel from Vancouver to Montreal and needed problem solving from the hotline. Whilst the customer service was polite, they were absolutely not problem solvers at all, instead just reading from their script and quoting policy. Four times. From May 31 -June 3. Hours on the phone waiting for pickup and going through the process until you actually reach a manager higher up who can suggest that you approach the airline yourself!

Finally I approached the airline myself and had obtained a solution as I am in the travel industry and have some idea of how the industry works. The catch was that I needed to get confirmation from the provider (which is Flight hub) that the solution was acceptable to them. So again with the long process of going through customer service, getting the script reading by frontline staff and finally insisting to speak to a manager who actually had the power to do something (for you other readers just ask to speak to "support team" because the frontline staff have absolutely no power to authorize anything except read you their policy.) What surprised me was that I was given advice that was FALSE and told that they could not do anything for me. When I told them that I already had the solution and only needed their confirmation, I was kept on the line for 40 minutes while they had to call the carrier to confirm the solution that I actually obtained.

All in all I was so disgusted with the frontline staff at Flight hub customer care that I am no longer a customer as I choose to take my business elsewhere. And since I am in the travel industry in Asia, I intend to make my experience well known and public when I get home to my city.

Flight hub services, you need to really improve customer care, because you will lose business when people are so fed up with your service or lack thereof.

Sincerely wrote this letter to let you know that you need to improve.

Mrs Lau.

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FlightHub Customer Reviews Overview

FlightHub is an online travel agency that has garnered significant acclaim for its easy-to-use interface, vast selection of flights, and top-tier customer service. As a leading name in the travel industry, FlightHub connects travelers to over a million flights, hotel accommodations, and car rental services worldwide, helping them plan their trips seamlessly and affordably.
FlightHub reviews are generally positive, underscoring the company's commitment to providing a reliable, user-friendly platform. Customers often praise the extensive array of flight options available, allowing them to choose from a myriad of airlines and flight paths to suit their specific needs and preferences. The platform's advanced search features have been noted for their precision and efficiency, saving customers time and effort in finding the best deals.
Moreover, FlightHub's competitive pricing is a frequently highlighted aspect. Many reviews emphasize the affordability of flights offered on the platform, which often outpace competitors in terms of value for money. The ability to compare prices across multiple airlines is a much-appreciated feature, enabling customers to make informed decisions and maximize their savings.
Additionally, FlightHub's customer service has received positive feedback for its promptness and professionalism. Customers appreciate the accessibility of the support team, which is available 24/7 to answer queries and resolve any issues. The knowledgeable and courteous customer service agents have left a strong impression on many customers, further enhancing their overall experience with FlightHub.
Another notable point in FlightHub reviews is the straightforward booking process. Customers have praised the intuitive design of the website and the app, making it easy for even first-time users to navigate. The simple and quick booking procedure, along with the immediate confirmation provided by FlightHub, ensures peace of mind and a hassle-free experience for travelers.
The company's optional FlightHub Assurance package is also a popular choice among customers. It offers additional protection and flexibility, such as the ability to change or cancel bookings, which users find invaluable in today's dynamic and often unpredictable travel environment.
In conclusion, FlightHub reviews underline the platform's effectiveness as a comprehensive, user-friendly travel solution. With its vast selection of flights, competitive pricing, exceptional customer service, and easy booking process, FlightHub consistently earns high marks from its users. It's an excellent choice for travelers seeking convenience, affordability, and reliability in their online travel agency.

FlightHub In-depth Review

Pricing and Deals: FlightHub offers competitive prices and deals on flights. They have a wide range of options to suit different budgets and travel preferences. Their prices are often lower than other online travel agencies, making it a great choice for budget-conscious travelers.

Booking Process: The booking process on FlightHub is straightforward and user-friendly. The website is easy to navigate, and the search filters make it simple to find the perfect flight. The booking confirmation is sent promptly, and any changes or updates can be easily made through their customer service.

Customer Service: FlightHub provides excellent customer service. Their support team is available 24/7 and can be reached through phone, email, or live chat. They are responsive, knowledgeable, and always ready to assist with any inquiries or issues that may arise during the booking process or while traveling.

Flight Options: FlightHub offers a wide range of flight options, including both domestic and international destinations. They work with various airlines, allowing customers to choose from multiple carriers and flight schedules. Whether you're looking for a direct flight or a multi-stop itinerary, FlightHub has plenty of options to suit your needs.

User-Friendliness of Website: The FlightHub website is user-friendly and easy to navigate. The search function is intuitive, allowing users to filter results based on their preferences. The layout is clean and organized, making it simple to compare prices and flight options. Overall, the website provides a seamless booking experience.

Mobile App Experience: FlightHub's mobile app offers a convenient and user-friendly experience. It is available for both iOS and Android devices and allows users to search and book flights on the go. The app is well-designed, with a clean interface and easy-to-use features, making it a great tool for travelers who prefer to book flights using their mobile devices.

Payment Options and Security: FlightHub offers a variety of payment options, including major credit cards and PayPal. Their website uses secure encryption technology to protect customers' personal and financial information, ensuring a safe and secure transaction process.

Cancellation and Refund Policy: FlightHub has a flexible cancellation and refund policy. They offer different fare types, some of which are refundable, while others may have certain restrictions. It is important to carefully review the fare rules and cancellation policy before booking. In case of any changes or cancellations, FlightHub's customer service is available to assist and provide guidance.

Additional Services and Features: FlightHub offers additional services and features to enhance the travel experience. These include travel insurance, hotel bookings, car rentals, and vacation packages. They also provide helpful travel guides and tips on their website, making it a one-stop-shop for all your travel needs.

Overall Experience and Recommendation: Overall, FlightHub provides a positive and reliable booking experience. Their competitive pricing, wide range of flight options, user-friendly website, and excellent customer service make them a top choice for travelers. Whether you're planning a domestic trip or an international adventure, FlightHub is a trustworthy platform to book your flights.

Frequently asked questions (FAQ) about FlightHub

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Can I book last-minute flights with Flighthub?

Yes, Flighthub allows customers to book last-minute flights. However, prices may be higher for last-minute bookings.

Is Flighthub cheaper than other travel booking websites?

Flighthub's prices are generally competitive with other travel booking websites. However, prices can vary depending on the destination and time of year.

Does Flighthub have any customer complaints?

Flighthub, like any business, has received customer complaints in the past. However, they are generally well-reviewed and have a good reputation.

Does Flighthub have partnerships with airlines?

Yes, Flighthub has partnerships with a wide variety of airlines.

Can I book international flights with Flighthub?

Yes, Flighthub allows customers to book international flights to destinations all over the world.

Does Flighthub offer loyalty rewards or frequent flyer miles?

No, Flighthub does not offer loyalty rewards or frequent flyer miles.

Can I book a hotel with Flighthub?

Yes, Flighthub allows customers to book hotels and rental cars in addition to flights.

Does Flighthub have a mobile app?

Yes, Flighthub has a mobile app that can be downloaded for free from the App Store or Google Play.

Does Flighthub offer travel insurance?

Yes, Flighthub offers travel insurance that can be purchased at the time of booking.

Is Flighthub's website easy to navigate?

Yes, Flighthub's website is easy to navigate and user-friendly.

Does Flighthub charge hidden fees?

No, Flighthub does not charge hidden fees. All fees and charges are clearly disclosed at the time of booking.

Can I cancel my booking with Flighthub?

Yes, you can cancel your booking with Flighthub, subject to the terms and conditions of the airline.

Does Flighthub offer refunds?

Yes, Flighthub offers refunds for cancelled flights, subject to the terms and conditions of the airline.

Are Flighthub's customer service representatives helpful?

Yes, Flighthub's customer service representatives are helpful and knowledgeable. They are available 24/7 to assist customers with any questions or concerns.

Is Flighthub a scam?

No, Flighthub is not a scam. They are a legitimate travel booking website that has been operating for many years.

Does Flighthub have a good reputation?

Flighthub has a good reputation and many positive reviews from customers who have used their services.

Is Flighthub safe to use?

Flighthub is safe to use. They use secure encryption technology to protect your personal and financial information.

Are Flighthub's prices legitimate and reliable?

Flighthub's prices are legitimate and reliable. They have a price guarantee policy that ensures customers get the best price possible.

Can I trust Flighthub to book my flights?

Flighthub has a good reputation and many satisfied customers, so you can trust them to book your flights.

Is Flighthub a legitimate travel booking website?

Yes, Flighthub is a legitimate travel booking website that has been operating since 2012.

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