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CB Travel and Vacations FlightHub cancelled our flight without notice
FlightHub

FlightHub review: cancelled our flight without notice 5

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Author of the review
11:26 am EDT
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I have done a lot of travelling and have never come across a company that disgusts me more. Last October my husband and I booked a round trip flight to San Jose, Costa Rica for a February departure. We got all of our confirmation information to my email promptly as per the norm. We showed up to the airport for our flight on February 2 and were told that our flight had been changed. All of our flights were with Delta, except for our first connection from Vancouver to Las Angeles. The airline simply told us that the flight we were scheduled for did not exist anymore. We phoned flighthub and they told us our first connection had been re-scheduled for the following day. We never received any email confirmation about the changes or any type of information for that matter. Also, our connection from Las Angeles to San Jose was not rescheduled, so we would have showed up in LA with no flight to get us to Costa Rica if we had followed the flight plan. I told flighthub that this was completely unacceptable, and after staying on the phone with the agent for almost 2 hours in the airport while I was in tears, she got us on another delta flight the following day. They refused to get us on any flights that would get us there sooner as they were not the same airline carrier and would have extra fees we would have to pay. With such a big mistake, I think flighthub should have bucked up and paid those fees as to not ruin our vacation. We had to pay extra for transportation we had missed to our hotel in Costa Rica, and also lost a whole day of our vacation as a result. When we got home, we phoned flighthub to ask for some sort of compensation for the stress they had put us through, and after my husband phoned every day for two weeks straight, constantly being told that our case manager would call him back and was never available when he called, we finally gave up. I will do whatever it takes to caution people not to use this company. They are completely unprofessional and will change your travel plans without letting you know and offer barely as much as an apology for your inconvenience. WORST COMPANY! DO NOT USE THEM!

5 comments
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Reviewer55049
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Nov 03, 2015 10:03 pm EST

Pathetic customer service. I think they have outsourced it to China. They cannot understand or communicate properly and behaviour is kind of rude.

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Ruth and Kevin
Orange, US
Apr 17, 2015 1:46 pm EDT

They don't have to give you compensation just because you feared your husband would take his frustrations out on you. The fact that you fear being beaten by this "man" because he is angry at not getting any compensation shows that he is a coward and you should divorce this coward before he seriously harms you or worse.

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Ruth and Kevin
Orange, US
Apr 17, 2015 1:43 pm EDT

Your husband needs his manhood cut off if he hits you, especially if he is upset about another situation.

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AshIey87
Vancouver, CA
Apr 16, 2015 11:32 pm EDT

You do not understand I was in tears because I was afraid that my husband would lose patience and hit me. He already called me horrible names(the b word, the a word, the c word) He was using profanity and I was afraid I would do something to anger him and make him hit me. He was frustrated with all of this.

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Ruth and Kevin
Orange, US
Apr 16, 2015 11:29 pm EDT

You were in tears because of this situation what a baby.