Flighthub / booking and customer service
. On 10:30am, Monday, June 23, 2014 my new husband and I arrived at the Albq. airport to travel to Madrid, Spain.
Upon trying to check in, we were told our tickets were invalid because we would arrive later than our connecting flight left. We called Flight Hub and Iberia multiple times, each of which said it was the other's fault. The story as I understand it, flight was changed, so we were changed to the 6am flight, but never notified. Iberia said it alerted Flight hub, but flight hub never alerted us and even while dealing with agent on phone, our reservation still showed we were supposed to take off at 12:50pm from ABQ.
An agent, Edwin, apologized and tried to get us a new flight. First saying he would try for the next day, then Monday night, then said he needed a supervisor's help and he'd call within a couple hours. Four hours later, he still hadn't called, so we called back. We went to bed without it being resolved.
The next (Tuesday) morning, while on hold, a new reservation email for Wednesday popped up. It said to confirm with the airline, so we called Iberia, they confirmed, then called Flight Hub and confirmed again.
The next day...NO RESERVATION WITH AMERICAN. We had no reservation number for them. We had a flight from Chicago to Madrid and back, but no domestic flights to get us to and from Chicago. After over two hours talking to Iberia, the American Airlines counter, Flight Hub, and American reservations line, we had missed our flight and had the flight to Madrid canceled due to "no show".
Back and forth, mostly on hold for another 2.5 hrs, Elijah came on and said all he could offer was to refund the tickets and then we could make new reservations.
We were refunded the cost of the original ticket, but the fact we lost FOUR days of our honeymoon, lost hotel reservations, SO much added frustration, two days spent in the airport was never addressed.
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