FlightNetwork.com
reviews and complaints

I have purchased a flight ticket and my name was written with a mistake, so I called FlightNetwork and asked them to fix it. They asked me to call back later and when I did they did not pick up. Then I sent them a message and received no answer. Over a month I've been trying to reach someone and when I finally did they said that no changes were possible. I asked them to cancel my flight and they said that I have to pay some extra money for the cancellation service! So I ended up loosing both my ticket and my money! Stay away!

Recently I used your service through "Skyscanner", you offered a seemingly complete fair for around $30 AUD cheaper than purchasing with the airline direct - please refer to "Booking Confirmation.pdf" and "Jetstar direct including baggage" screen shot. Let me first explain to you that I use Skyscanner and Momondo searches at least once a month to purchase my Jetstar tickets to Bali, I have done this now for work for the past year and half, so I am by no means foreign to these online agents - in every situation, there would either be a provision to purchase checked baggage (with a minimal fee) or the baggage would be included as a default and this would be stated during the booking process. But for some reason your webpage, does not tell the end customer if they are.. or if they are not getting checked baggage included. Not to mention when you are making the booking, there is no provision to purchase any checked baggage nor any notification regarding baggage - refer attached screen shots. Needless say I was VERY annoyed and upset when I got to the airport counter and they wanted to charge me a $160 AUD for my checked baggage! I called the below person to complain who informed me that I needed to "purchase this when making the booking" ...to which I asked how this was possible when there is no provision to do this? I complained to the airport Jetstar manager and he told me that the agent is supposed to notify the customer if there is baggage included or not, so the only conclusion I can draw from this, is that "Flight Network" is being deceitful in an effort to generate more revenue? I have submitted the above to their "Customer Care Team" along with supporting evidence attached, 3 times and followed up and have had no response!

"Last week Wednesday 6 January 2016, my sister in law had made a booking and paid for it then the next day another sum of $755.55 had come out of my bank account. I called FlightNetwork, as well as Emirates and got bounced around and told different information as to how I would resolve this issue. Last Friday 8 January 2016 I had received the refund of that exact amount back into my account. I wake up this morning to check my account and 6x payments of $259.53 had been taken out of my account, as well as a payment of $18.68 and $18.82 had also been taken out. This money has been taken out of my account without my approval. I called and spoke to Imtiaz and mentioned that I had just spoken to Karla who works for Emirates and she had said that FlightNetwork had double booked the flights which is why I was charged twice. Imtiaz then went on to raise his voice to me over the phone, he was quite rude and impatient with me, saying there is no way that your company, FlightNetwork, could have double booked. Until I found a few people online saying the same thing has happened to them! Click on the links below. http://www.complaintsboard.com/complaints/flightnetworkcom-appalling-service-c605111.html#comments http://www.complaintsboard.com/complaints/flightnetworkcom-double-booking-a-ticket-without-authorisation-and-taking-money-from-our-credit-card-c781882.html This is terrible service and I have no idea why the money would be taken out of my account when the flight had already been paid for. Attached is my bank statement to show how much money had been taken out. This issue had been resolved last week but to wake up and see more money without my approval been taken out, and also trying to get help from your employee who was very rude over the phone has given me a bad experience with your company. I would like this matter to be solved urgently, as I have been told by Imtiaz to call back in 24hours and there is a possibility that I may not get my money back, when this is not my fault. Please respond to me as I have sent a number of emails to this email address which has been given to me." This is the email i have sent to the email that was given to me by the employee of FlightNetwork, and have yet to receive a response. i am not sure why they would take money out when the flight had already been paid for, especially after a similar incident like this happened last week. to wake up and see money being taken out of my account without my approval as well as being yelled at and told over the phone by Imtiaz an employee of FlightNetwork that they could not have double booked my flights and to call back in 24hours to see whether or not i may be able to get my money back!

Terrible customer service. Our flight was rescheduled and when I called customer service to enquire about options, I can never get though to anyone who can provide answers. I called 3 times, each person told me that they have emailed the team responsible for rescheduling and that someone would get back to me within 1 day. 3 weeks later, no one has ever gotten back to me, and my flight departs just over a week from today. I am travelling with my parents, both seniors, and am appalled that we are elf with no options, especially since our flight has been delayed by a full day and we will be stuck in a foreign country. I would not recommend using his travel site, as if you encounter any challenges, you will get zero help.

On Dec 2nd I had booked a flight using my debit card through your site, and the transaction didn't go through since debit cards were not accepted. Hence, one of your customer care executive had called upon my mob regarding the same and was requesting for credit card details over the phone. Though I was initially reluctant, I had given the details upon his assurance of not having any fraudulent transactions. Due to error'd mathematical calculations, he has wrongly charged the card twice for 631$ and 151$. And, finally he made a transaction for 841$ which is the actually flight charge and confirmed the first two transaction amounts will be reversed back. It's been a week and the amount has not been reversed into my account yet. And the response from the customer care team on this issue has been pathetic. Any point of contact to escalate this to upper management of Flight network.

In October my partner and I purchased our tickets to Italy, one of those tickets was declined. I tried numerous times to contact them ( in Canada) by phone only to be left on hold for hours ( accumulative) and emailed with no response . I then purchased our second ticket through a different company which issued a receipt an eticket instantly. 1 month later Flightnetwork.com rebooked a duplicate ticket for my partner without authorisation and took the money from his credit card! It has now been a month that I have been trying to resolve this issue only to be passed around to numerous departments constantly having to explain and re explain the situation to call centre assistants with no authority, and then have brief and illegible emails sent back to me. I have now seen that they have only put in $106 of the $1700 that they owe! And still their responses to emails is like squeezing blood from a stone. I like to think that I am a very patient and tactful person in these situations but I am so furious that I have had to do so much running around when it is blatantly obvious that it is the company's fault. I feel that they are trying to rob us. I later saw in their complaints board that this is not the first time this has happened. Hopefully it will be the last.

I will never use flight network again. Their random flight policies and ill-informed/rude customer service reps have made using this travel agency more hassle than it is worth. I booked a round trip ticket and am unable to make my return flight, so I called to see about changing the date, only to be told that it would cost me $450 – which is more than the cost of the ticket. They said that that is the base charge of the airline (which it is not). They also said that I had to take the flight within 6 months of booking my ticket. This was never made clear to me when booking the flight. I tried to pitch multiple other ideas, like: changing the name on the ticket, cancelling the flight, extending the flight for another 6 months, etc. But each idea was met with resistance and no alternative options. I do not know why flight network thinks it is okay to have different policies for different flights, but not write those policies in the booking information. I also don’t know how they think it is good customer service to charge you for a flight that you can’t take and just shrug and say too bad when you try to change it well in advance.

Flight Network and FLY FAR are the same company. I booked a flight in Thailand with them and when I went to review the flight booking Air Asia the confirmation did not show up. I attempted to call Fly Far, waited 1 hr and no one ever picked up their 24 hr number. I contacted through the chat at Air Asia the following day, they stated that first they could not find the reservation and then when found any checkin or seat assignment had to be done through the booking agency. I again attempted to reach FLY FAR, waited another hour, and again no one answered their 24 hr number. After another attempt the following day, I rebooked the flight myself and attempted to contact fly and emailed them for a refund. 2 days later I had an email saying they had called me numerous times however there was no number or messages left on either my land line or cell. I tried to call the number that was attached to the email from Abeer and left a message. No return call. I emailed Abeer, no return email. I called again same thing. After 5 emails I got an email that Air Asia is reviewing the refund request with the case numbers. These case numbers do not show up when I try and reach Air Asia. I tried to contact Air Asia again and they state that this has to go through Fly Far. but that there is no record but I still have the duplicate booking. I again tried to email Abeer and call them. No return. I emailed Flight Network with my concerns and my documents, no return. I called again. No one available to assist me. I just got off the phone and again no one can assist me until tomorrow. Tomorrow I leave for Thailand. When I contacted my credit card company they could do nothing as the agencies are in Canada and Out of the country. It appears the best I can do is attempt to inform the public.

On september 20, 2015 I contacted flight network concerning my daughter age about flying by herself. I was prompted by flightnetwork.com to book a airline ticket of $1400.37.80, the ages was place on the website from 12 to17 can fly by themself. And than on september 25, 2015 I call back for the e-tickets to be send to my email. Flight network tell me that she will not been about to fly, I said but, I call your on the 20th of september first before booking the airline tickek, we talk about she was 12 years age. I request for a refund. I need my money back. Consumer-sampson borsay phone-[protected] [protected]@yahoo.com address-4686 north congress avenue apt.107 west palm beach, fl 33407

I tried to book a flight with Flight Network - and I entered my details wrong so they informed me it didn't go through, and that they would re-book it for me, but the price went up. So I told them to cancel the reservation and that I would re-book when the price went down. They said theres nothing to cancel since it did not go through, so you're fine to re-book whenever.
Later that day, the price went down, so I booked it. Got the confirmation email. I didn't even think to look at it again. But I went to pay off my credit card 2 weeks later to realise that the charge never went through. I tried to bring up my e-ticket with my confirmation number and it said it couldn't find my confirmation email.
I called Flight Network, and they said its because you cannot have 2 reservations under the same name (ridiculous, as people do have the same name). And I asked why my first reservation was not cancelled after I asked them to cancel it - and the man informed me it was. The man on the phone even told me that I didn't contact them within the correct amount of time so the original reservation was cancelled. But was now telling me it was never cancelled - but they could help me re-book at the new price of the ticket - which was conveniently higher.
There was no manager to speak to. The man on the phone obviously had no real training, and was speaking in circles. I couldn't even be bothered to fight with him as I would rather just re-book my flight with another company and not give this company my money.
I just don't understand WHY if there was a problem with my second booking I was not notified. Nothing about this company makes sense. I will never use them again. And would never tell anyone to use them. Actually, I will go out of my way to tell people to NOT use them. Really hope they get shut down soon, as they do not deserve to make a profit off of this disrespectful way of treating their customers. The fact that they do not even have a phone number to speak to a customer service agent, or HR department proves that they do not care about their customers. Such a pity as I like to support Canadian businesses.

I made a reservation for flights for my honeymoon under my husband's credit card. As I have not changed my name, this registered as a third party transaction on his card. I sent over all the documents necessary for the credit card authorisation and followed up with two emails to this effect. I then received no response until four days later when the security department cancelled the booking without checking with me or my husband! I then provided all the additional documentation required - and the fare was now doubled! We cannot afford such a steep price hike! As we couldn't afford the ticket, we've had to cancel the entire honeymoon! YES - I DIDN'T GO ON MY HONEYMOON BECAUSE OF YOU! The credit check/ security department was probably the most to blame by not replying to my emails in a timely manner or verifying with me or my husband before cancelling. Their mismanagement directly contributed to my cancelled honeymoon. Their representatives twice dropped my calls and were most unhelpful and did not offer any solutions. I will never have a chance to have this experience. I cannot believe that I trusted your company with something this big, and you completely ruined my honeymoon.

I just missed my flight to yellowknife this morning because westjet claimed I had no ticket - despite confirmation from flight network. I was on hold with flight network for 30 mins and they then told me to buy my own ticket. Westjet was appalled as they say flight netowrk already collected my money. I told flight network I didn't have the money and they proceeded to tell me there was nothing they could do.in the end, I missed the flight and now, 1.5 hours later, flight network still has no flight for me. I'm sitting in vancouver waiting for them to get back to me - meanwhile - the business I have in yellowknife is in danger of being lost, which will cost me tens of thousands of dollars. I'm sitting on hold with flight network again trying to just get a flight - why is this being handled so poorly? Jason upton vancouver

Tuan tuan

28 february at 06:35 & middot; nantun, taiwan & middot;. I do get to travel a lot and see many different countries in the world. To get to them we have to fly. To fly we have to book tickets. Now when it comes to booking tickets I know a thing or two about ticket agencies like expedia and yatra. So I needed to hitch a ride from chicago to london. A suitable flight was found and the tickets booked and paid for. The cost for me and my 2 human friends to travel with me? Just under $4, 500. A lot of money I hear you say buy as you probably know us bears like to travel in comfort.
So after booking and paying for the flight we get an e mail from the company saying the tickets were on hold until we verified the payment. Strange? Then we got another e mail telling us the price had gone up but we would still be getting the flight at the original price. So they then sent us the tickets. Great. Flight booked and paid for, tickets issued. Then when I was in beijing a few days later I got a strange phone call from the company asking for verbal verification of the payment. It was a person calling with a very strange accent! He asked me to verify payment details but I told him my tickets had been paid for and tickets issued. He did not believe me and threatened that I would turn up at the airport in chicago and be told I was not on the flight. I hung up because I do not take kindly to threats. Two weeks later I checked my bank account to find that this company had charged me twice for the same tickets!
A phone call to the company revealed another man with a strange accent who told me to e mail customer service. They promise a reply within 3 days. 5 days later I was simply told they were looking into it!
After more e mails to them they told me to take it up with the airline. The airline had already told me that the agent was the only one who could arrange a refund!
The company?
Flightnetwork. Avoid them like the plague. No traveller worth his salt would ever book with these rogues ever again. If you value your hard earned cash then my advice would be to book flights with a reputable travel company!
Please share this with as many people and bears as you can. I am still waiting for the $4, 500 to be returned one month later. I see from previous complaints that this company appears to be running a well organised scam!

I used my credit card booking flight at flightnetwork web site. Then after, a couple of unlawful and malicious transactions happened in india appeared on my account. I almost do not use this card (1 or 2 times yearly) before. I have the details to proof which are not convenient to post on internet. Just wanna say: caution! Flightnetwork.com fraud!

I booked flight through the company www.flightnetwork.com. I was really upset that the company decided to fool me. They took money for the tickets and for the return flight as well, but after that they added some fake fees to my bill. They provided this bill and asked to pay for it within couple of hours or they would cancel my booking. WTF? I paid and they provided my tickets, but I wasn’t happy about this situation. Not recommended website and post comments about your experience with them.

Booked a flight to victoria for the weekend and arrived at the airport expecting my flight back monday afternoon only to find out it was booked a month out. Air canada asks me to call flight network and they say its my mistake (of course) and offer to change the flight at a cost more than booking a new flight with westjet. I pay for an additional fare to get home and call to cancel my return flight once back in calgary. Flight network wants $52 to cancel and $75 to apply the credit next time I book within a year. I'd be fine with the $52 but the $75 is robbery. What a nightmare.

I booked ticket through them from Seattle to Delhi.. First you have to wait for at least 30 min to talk to an agent n they say some English name.. But they are based in India... Dun bluff guys... This is one thing.. I have booked my ticket and everything processed through their fake website.. N after 2days they sent an email saying "This email is to advise that we are unable to proceed with your Flight Network reservation as the quoted fare $USD is not valid and the Airlines have auto cancelled your reservations. Your credit card has not been processed."... After 2 days n within those 2 days prices went up.. Who is going to pay for that... Once it's done it's done I always book through orbitz... Once it's processed it's done.. I m not going to check my email... So I guess what they do they use your money to hold the ticket and when someone else pays extra... They cancel you n issue to other person..

Please never ever book through them

I cancelled a foight within 24 hours of booking. I paid an additional $52.50 to cancel my flight. I did not get a email confirmation that it was canceled until I called back 4 times and was put on hold everytime. I have still not been refunded the $1395.00 owed to me. I have sent 5 emails to customer service and they havnt had the decency to respond once. Whats worse is I think they refunded someone elses card! I keep getting service from their subpar call center (based in the phillipines) who keep telling me customer care will call me within 24 hours which they never do! Be carefull with this company! BEWARE!

Never ever use this service! It is horrible. Call straight to airline. Flight network does not care about customer service in the slightest. I was on hold hours each day with an automated service. There are no direct lines. The people and supervisors are useless and unhelpful. Canceling a flight can take up to 72 hours and when you do your stuck with a credit that must be used with there terrible company if your lucky enough to get through to book one that is.