FlightHub reviews & complaints 685
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cancellation
I booked a flight with cancelation insurance that I paid to prevent any fees as I was not certain for the flight, I called to cancel, I was on the phone for over 2hours(I have the screen shot) the rep told me its no problem, they will cancel it with no extra fee, and they will refund not only the ticket but also the money I paid for insurance, I said thats great, then she put me on hold and then told me you have to pay a fee because she canceled my insurance and I dont have insurance anymore to cover the cost, I talked with the supervisor, she backed the other rep, Then she came up with a higher fee that i had to pay, I agreed without my will just to get it over, then they called me asking for more money, I accepted without my will, then they called again asking for more, I don't understand how could a company do this and get away with it, anyways, I have not been refunded yet and just been charged more.
Please advise.
ticket cancellation instead of rebooking
Hi I booked a flight for Canadian citizen round trip from ccu to yvr he was stopped at ccu customs and was asked to complete exit clearance paperwork and was said he can't board flight before 29 DJ was asked to rebook flight and all help be provided by airline. This kind of being special circumstance I expected help either from airlines or from flight hub. Airline directed me to booking agent and the agent charged me 150 dollars cancellation fee plus airline fee of 170 and also deduct some non refundable charges that is kind of disappointing as my ticket price was 1106 at first so I will get some refund of approximately around 750 dollars in 6-8 weeks such a good treatment by flight hub as the best possible help they can provide me as a problem to the given situation. Wow that was amazing I think this is my last ever mistake and I will never ever book a flight with them again for being so rude and disrespectful in getting me a solution of this kind when I am kind of robbed of money.
flight cancellation
I have contacted FlightHub and asked them to cancel my flight and they said sure no problem.
Their rep said that there is going to be no cancellation fee and that I'll get a refund within a couple of days.
But as a result, later I was charged and another rep told me that was a flight cancellation fee, and last but not least, it is now over two weeks and still no money.
FlightHub said that I need to be patient, but they can't say anything more. They are highly unprofessional and unreliable.
By the way there was also no cancellation confirmation, so I don't even know did they really cancel my reservation or not.
The complaint has been investigated and resolved to the customer's satisfaction.
flight ticket
I am sending an email to notify you of my very poor experience with your company.
This is the last time I will ever be buying a ticket from your website, and I will further share my bad experience with others so they do not buy through you either.
I bought a flight from santo domingo, dominican republic to toronto, canada. on the second of april of this year.)Upon buying this ticket, I had to pay an extra hidden fee..Quite litterally the price of my ticket went from 396$ to 495$...
it wasnt written on the price, it just added up at the end after the confirmation was done and id sent my card info..
I had to call up the insurance company (Manulife insurance) to cancel a 78.48$ fee you had added on in the list as I was buying the ticket. It was allready checked in and I had to uncheck it so as not to pay, easy to missunderstand, you would think you wouldn't have to uncheck extra fees that are added to the originally shown price..
( as your website promises states: "Our Promises
Instant E-ticket delivery, no long waits for confirmation. You book it, you get it right away.
We will always work to deliver the cheapest possible price.
We will always show all-in pricing, no hidden fees, no extra charges.
Never wait on hold ever again; we believe when you call us, we should answer right away.
Beginning to end customer support. Before, during, or after your trip, we are here to help anytime you need us." )
It was quite a hasle for me, I was in haiti, where internet access was all but easy and I had to spend hours trying to get in touch.. I ended up contacting the inssurance company to cancel the 78$ fee, but I still had to pay an extra 20$ fee for the Extended cancellation policy that they wouldn't let me cancel.
Then, on the day of my flight, I show up to the airport, only to find out I have to pay an extra 25$ for my luggage. It was neither overweight, nor oversized, The lady at the counter simply said my ticket didn't include a single luggage. I was very displeased and luckily I had my card on me, witch is not allways the case.. If not I would have had to have left my bag there..
And so once again it seemed extra charges and hidden fees were the norm with your company. I will be sure to share my bad experience so no one else has to go through the hasle I did.
flight cancellation
I booked a flight for a business trip with Flighthub and my flight got cancelled!
One day before departure date I received a message stating that my flight was cancelled and refund will be given. I was in panic and had no idea what to do! I was supposed to take part in a business conference which was supposed to be held in London and that was very important for my business!
I contacted Flighthub and demanded another flight. They said that they were not able to offer me anything and said that they were sorry!
I used another service and had to pay crazy money to get an urgent flight.
And by the way, Flighthub still has my money!
no responsible for any change
Bought round trip ticket in advance for two months, cancel my return flight in the last minutes and give me other flight which I have to pay for Transit Visa and wasting my time at the airport.
Some people said they could sell your cheap ticket for higher price to other customer and cancel your ticket.
If you got the deal for Flight Hub. Please call the airline directly.
they cancelled my flight
I booked a flight via FlightHub on March 2 and after I paid for my ticket I received a payment confirmation message and later they sent me my electronic ticket.
When I arrived at the airport I was told that my booking was cancelled by FlightHub! No one ever contacted me and I had no idea that my booking was cancelled.
These guys are terrible and unprofessional, they did not reply when I tried to reach them. Two days later I got my money back, but still, thanks to them I got nothing but trouble. I had to buy another ticket and as a result I only lost more money. I will not use FlightHub again!
I arranged group travel with Flight Hub. Told at last minute 2nd flight was confirmed and laer cancelled at last minute with out explanation. We lost an entire day of travel and a hotel bill. Have not heard from Flight Hub for hotel reimbursement of anything. I will never never book with them again.
bad service
I booked a flight via FlightHub and they made a mistake in my name. I contacted their customer service and these people were terrible and said that everything was my fault! They made me pay extra money because without money they refused to fix their own mistake. I asked for their manager but they refused to give me his contacts!
They asked the reps name and she said that was not important and refused to tell. Are you kidding me?
I will never book via them again! Very rude and unprofessional service.
awful experience ever!!!
Reference [protected]. We booked a flight to Kenya for March 2017 but found out we were pregnant and die to episodes of threatened miscarriage my doctor advised not to travel. We called several times and were told to provide a medical note, which we did only to be told by a supervisor after being one the phone for over 3 hours that the "as per policy" the only way the ticket would be refunded was if one of us died! Our only option was to go with credit to be used after a year, my baby will be 3 months old. So either I travel with a 3 month old baby to Kenya or lose out on $3000. These company has no compassion whatsoever! I would NEVER EVER USE THEM AGAIN NOR RECOMMEND THEM TO ANYONE!
cancellation insurance
Basically non -existant. You can purchase Flighthub Elite but you find out it is useless after you make your reservation and when you see that you can not cancel it. The customer service center in the Philipines has a lot of "I'm following the process" robots so that won't get you anywhere.
The correct address for Flighthub is: 3333 Boulevard de la Côte-Vertu #600, Saint-Laurent, QC H4R 2N1 [protected] under the name Momentum Ventures. Website is gotmomentum dot com I hope this helps their many disappointed customers that are looking to file claims against them.
The correct address for Flighthub is: 3333 Boulevard de la Côte-Vertu #600, Saint-Laurent, QC H4R 2N1
[protected] under the name Momentum Ventures.
Website is http://gotmomentum.com/
I hope this helps their many disappointed customers that are looking to file claims against them.
I assure you that eve if you purchase their Elite cancellation insurance, you will not be able to cancel the reservation.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm Maria Villarroel I disagree with that cancelled my reservation Booking Reference # [protected] Because your web don't have a Ecuador in your list of countries, for that we can put the card holder information.but I hop I keep my reservation. Thanks
file:///C:/Users/MARIAV~1/AppData/Local/Temp/Dofile:///C:/Users/Maria%20Villaroel/Documents/cancelation%20recervstion.htmcument-1.docx
customer service
FlightHub Nightmare!
My experience with FlightHub has been a nightmare! I originally booked 2 tickets from New York to Amsterdam for $424 a ticket. When I received my email confirmation, my wife’s name had been misspelled. I immediately contacted FlightHub and was told that there would be a $75 charge to change the spelling. Wow, $75 for their mistake? I said there has to be a better solution. After some discussion it was recommended that I cancel the original tickets and re-book with no cancellation fee or change fee.
On the same phone call we began to proceed with that process when I was told that seats were not available on my original flight and that a similar flight could be booked for about $30 more per ticket. I stated that I had just cancelled 2 seats and they should be available. Not so per the FlightHub rep. Out of frustration, I agreed, as long as the new tickets were the same date with the same departure airport and destination. After the new tickets were booked I was told how lucky I was that the FlightHub rep was able to book the exact same flight as I had originally booked. Wow, lucky me, I just got stuck with an additional charge of $30 per ticket for the same tickets!
One month later, 30 days before our flight was scheduled to depart, I contacted FlightHub to see if I could change my flight date to May instead of flying in March. I had already seen the exact same flight availability and exact same $424 price for a May flight thru the same online FlightHub - British Airways booking site. In fact even the departure day of the week and time was the same. When I contacted FlightHub and talked with a female representative, she said there would be a $150 charge per ticket to cancel. I hung up and talked to my wife and we decided to cancel and re-book. We assumed that we would receive a $608 credit back to our original charge. ($909-$300=$608)
When I called FlightHub back, I was connected to the “Flight Expert” who explained that I would be charged the $150 cancellation fee per ticket plus a $300 per ticket fee from British Airways for a total of $450 per ticket. That amount was more that my original quoted price of $424 and nearly the same as by $454 corrected spelling price, and now they could resell our two seats! Wow! What a deal for them! Why would I cancel my tickets to save $8? ($454x2= $908 vs a refund of $450x2= $900)
Wait, it gets better. I originally charge my tickets on Visa and paid the bill. I could not get confirmation from the FlightHub, “Flight Expert” that the original Visa charge would be credited back to my account. Instead, the “Flight Expert” said I would be charged a new charge of $150 x2 = $300 and $300 x 2 = $600 for a total of $900 in cancellation fess and then receive a $278 credit from my original charge. What?
So let’s do the math: $424 per ticket original quote plus $30 per ticket for misspelled name to one ticket = $454 per ticket = $908 now add the $150 x 2 ($300) and the $300 x 2 ($600) cancellation fee and we are at a total of $1, 808. A credit of $278 (where that comes from I don’t know) would be applied leaving a total charge for tickets (not used) of $1530 or $765 per ticket! I only paid $454 per ticket! Why would I cancel the tickets? I can save $311 ($765-$454) per ticket by doing nothing!
Best of all, “The Flight Expert” would not allow me to talk to a supervisor or other representatives of FlightHub! He continually told me I was not listening and that he could only follow British Airways rules. I hung up and called back and to my surprise, the same “Flight Expert”!
Finally, I called back and got another FlightHub rep. And guess what? It was all true. I would be charged my original charge of $908 and then be charged $900 more before receiving a $278 credit. She agreed that it didn’t seem right and said if I would hold on, she would see if she could convert the British Airway cancellation fees into future flight credits. After about 5 minutes she returned and said I qualified for a $600 future flight credit with British Airways, but that there would be an additional charge of $300 per ticket and she did not think that was a very good option. Duh, you think!
These guys are a bunch of double talking crooks. They never intend to give you any type of credit or refund because they apply new charges equal to or more than any credit they are willing to issue and maintain the original charge. In my case $908 original cost of tickets, $900 in cancellation fees and a $278 credit. Resulting in a final surcharge of $622 over and above the ticket price to cancel.
Bottom line, $1808 in charges for a $278 credit. Total trip cost to cancel and not go, $1530 !
And my 2 seats would then be available to resell !
The are no facts, which show any losses resulted from the British airways / agent's acts:
the author failed to show the dates/tyme of travel / flight numbers / class numbers.
The agent is not obliged to provide the exact class of the service due to a passenger''s wish only.
The time requered for the distribution of seats depends of the data flow between different reservation systems.
The agent gave the explanations, according to the author.
Neither the British airways or their agent must not give any additional explanation for you due to the lack of class seating possibilities..
The author show different calculations which are not connected to any exact loss.
The complaint looks groundless completely.
booking reference: [protected]
Hi
today i did has asked my checking for my flights montreal to ho chi min
i need to take 3 planes ..2 with air canada and one with korean air line
i did my checking for the first two online with air canada no problems
for the korean airline when i enter my reservation number i recieved a messave telling that the schedule of that flinght changed ...
to contact my travel provider ...
the checking didn work
i ll called flighthub consumer asst
and the person there told me to call air canada ? so they will call korean airline ...
i founded that strange ...so asked if she was sure ...(she said yes i know my job)...asked to talk to someody else to be sur ( its a 24h hour flight..) and after asking many times she asked to her surpervisor and came back with and brand new speech that i needed to call in seoul to check with them...
asked to be sure and have a confirmation or talk to the supervisor ...she put me on hold for more than ...60 and never transfered me... wow!
it s really bad before a 24h flight to take the client hostage like that ...
please do a better formation on your staff !
the employee number is 3732cr..margot
cancellation refund
Unfortunately, I reserved my ticket through Flighthub, I even purchased the insurance to be refunded in case I need to cancel it. There was nothing on their website mentioning their tickets are not refundable not even on my ticket. I was notified that I have an important business meeting and will need to cancel my ticket four days after purchasing the ticket and 16 days before the departure date. However, Flighthub agents are saying all purchases through their website are non-refundable! I called the insurance company they said since my case is not related to medical issues and it is business related they won't cover it. I will NEVER purchase any ticket from Flighthub and will inform everybody I know to avoid them!
My friend experienced the same problem with Flighthub!
sell fake fly tickets to passenger and cheated for money
Jan 7, 2017, I booked fly tickets from their website, later they sent me email about the electronic ticket, but no e-tickets numbers and showed company is Japan Air system, flight 472 . However, when I checked, the only fly Japan company in Vancouver Canada is Japan airlines, but when I called Japan airlines to confirm tickets, they told me my name and tickets are not in their system which mean they never sell tickets to me and they are the only Japan airlines company in Vancouver Canada, I called flighthub to address this problem, first time, they pushed me around and hanged up on me, I called them again to talk with supervisor, but they lied and said the ticket is real because they sent email to me ?! So I asked them what the airplane company name and phone number, Then they let me wait online via the phone for three hours, offer no airplane name and phone number, Now I am still waiting on the phone call now . Such a liar and jucky company !
airfare
I purchased a round trip ticket for my brother-in-law to come and see my family, including my son who has cancer and is not doing well. I purchased the insurance on the airfare because of the condition of my son and the non-ability for him to have visitors and my brother-in-laws work and school schedule. My son's cancer is growing again and is unable to have any visitors, so I contacted flighthub to request a cancellation of the tickets and was informed that since I purchased the insurance, I would have to contact the insurance to request the refund. I called the insurance company and was informed that the only way I could get a refund was if my brother-in-law had cancer and was unable to fly. They directed me back to flighthub and I went back and forth between the two for almost an hour, speaking with many different people until I was told that I could file paperwork for the insurance company to review and consider a refund. At this point, I even settled and requested a credit if they would do that. The email I received stated that I had a 10 day free look trial period to call and request a refund. I called within the 10 day free look period and was still told no. I ended up having to fill out the paperwork and was denied. So I spent over $300 on a round trip ticket that wasn't used. I purchased the insurance on this and was treated with incredibly poor customer service and ended up losing out on the money that could have been used for other things like medical bills. But my family has priority and I saved to buy this ticket for a Christmas present for my son. Thanks for nothing flighthub. YOU SUCK! I will never use you again and I will make sure that all of this is plastered all over the internet so hopefully nobody ever books a flight through you again!
troublesome company
Back in August I cancelled my flight and even paid a cancellation fee and they said I'll get a refund soon. Well, it is late December and still no sign of my money. I used Flighthub a lot and never had problems with them, but this time something definitely went wrong. Last time when I contacted Flighthub support they said that they remember about me and asked me not to worry. I don't know why does it take so long to transfer money and they can't explain anything. What a troublesome company, better stay away from them.
customer service
I booked a flight on FlightHub for a trip from London to Montreal. I realized that I wouldn't be able to make the flight and I called back to cancel the flight. When I called back I told by customer service representative that it would cost $75 per ticket to cancel the flight but that I would transfer the flight for free within 24 hours. So a few hours later I called back with the flight I wanted to transfer to and was told by a different representative that it would cost me $150 per flight to transfer. THEN I was transferred to another representative that said had I cancelled within 4 hours it would have been free to cancel! So I told her that I had called back only half an hour after the original booking and was told it would be $75 a ticket to cancel. She responded "oh yes there is a charge, I gave you wrong information". SO THE REPRESENTATIVE OPENLY ADMITTED THAT THEY GIVE FALSE INFORMATION! Then I asked to speak with a manger and she said that the manger refused to speak with me until she went over the policy with me online! I said there is no need to do that, you openly admitted you FALSIFIED information! So once I finally spoke with a manager he said that he could cancel my flight for $50 each EVEN AFTER HE ADMITTED THAT I WAS GIVEN FALSE INFORMATION! All in all it took four hours to resolve this issue and I will never use FlightHub again and I will be telling everyone I know not to use it. Giving false information just to get extra money out of people is unacceptable!
charges to my card
I have been trying to book a flight through Flight Hub for the past week. Each time I submit my information I get a message that says "this flight is unavailable; your card has not been charged". Keep in mind that the following day these same flights are on the website at the same price. I even called in to book through an agent and he couldn't do it. So this continued for literally a week. Last night I decided to try again, this time with a flight that's a bit more expensive (I'm desperate). I get the same message "this flight is unavailable; your card has not been charge". The next morning while going through my emails I got an email confirmation saying my flight is booked. Keep in mind that I already went to a different website and booked a more expensive flight. Now Flight Hub is telling me I can't cancel because the flight is already confirmed. I should have checked my email immediately. Why would I check for a confirmation if I was told the flight is unavailable? I've been searching for a week! If this flight is unavailable, I move on to get one ASAP! This is a busy and expensive season.
ridiculous!
I paid $500 for the ticket and two days later price was reduced to $250. I contacted Flighthub customer service and asked them to refund the price difference but they said they were not able to do that because that was against their rules. Then I decided that I will cancel my ticket and buy it again for $250. When I asked them to cancel my ticket they asked me to pay the cancellation fee which was way too expensive! I guess they knew what I was trying to do and did not want me to get a cheaper ticket. Ridiculous!
unethical behaviour
I booked two tickets with Flight Hub...I found out just a few days before my trip that they actually cancelled one of my tickets, without notifying me. They are supposed to contact you if your reservations doesn't go through or if anything changes...this is their policy apparently. But no notification for me. When I called I spoke with an agent and then a supervisor who said they are looking at my booking and it was not processed and cancelled by Delta. I told them they need to contact Delta and straighten this out. After waiting an hour on hold I was told by the supervisor there was nothing they could do and I would need to purchase another ticket for almost twice the cost I had paid. I'm supposed to be travelling with someone so I was forced to take this overpriced ticket to travel with my companion. There was a discrepancy in the flight price too...the first agent quoted me one price and then the supervisor quoted me a higher price which I was forced to take. After reluctantly booking this I then spoke to Delta who looked at their information and said they never touched my reservation, from what they saw, Flight Hub cancelled my reservation. So Flight Hub lied to me about not being responsible for the cancellation, They lied to me when they were supposed to contact Delta for me---the new ticket was through their site so my money funnels back to them. They lied to me about what the new ticket price would be. I would have booked through another site or directly through Delta if I would have known...I feel this is fraudulent behaviour. I called back, spoke to another agent and supervisor who said they could do nothing for me. They gave no explanations for why they suddenly cancelled my flight, took no responsibility, lied, and never ever contacted me. This is disgusting behaviour and this company needs to be shut down. There are a ton of complaints against them on different sites, and tons of complaints through the Better Business Bureau. From what I've read, airlines are aware of the bad reputation this company has. In order to save the airlines a headache, they shoud refuse to have this company deal with them. I want this company to own up to what they did to me, admit their mistake, and compensate me the difference in prices that I paid. I want $297 compensation.
I have very little faith that you guys have a desire to rectify this situation. I have been faced with so much deceit, lies, and unethical behaviour by all your staff ---so it is something that is engrained into the employees. I received this terrible reply back:
Good day,
I have received your message through TrustPilot and Facebook concerning your reservation.
I would like to first apologize for the inconvenience you had to go through.
From what I see on file, the system did not issue the ticket on time and that is why it was cancelled. You then did speak to one of my colleagues and agreed to reissue the ticket at the new fare. In no way do we want you to feel like you were forced to purchase the ticket at the new price. You always had the option to refuse this offer. Prices and availability is always subject to change by the airline, we as an agency, have no control over this.
Due to the circumstances, I understand there was a difference of $297.40 in the price. FlightHub has agreed to pay you half of that, so $148.70. Please let me know if you agree to our offer. If yes, please confirm the address we have on file is the correct one so we can send you the check as quickly as possible.
Thank you for your time.
So adding to the lies...the system did not issue the ticket on time. After I purchased my tickets I went back on to see if anything had changed...there were still tickets left at this price. So your story does not add up that perhaps there were no flight left at this price. You are now saying that the system did not issue the ticket on time...why not? Is there something wrong with your system and why is that my fault? You've also confirmed then that the other people I spoke to flat out lied to me when they clearly said they could see that it was an issue with Delta cancelling my ticket. SO sincd they lied to me, I expect they will have some disciplinary action?
You are now attacking me for saying I was forced to buy the second ticket for a higher price...yes I was forced because I'm supposed to travel with someone. What the hell are we supposed to do when we are not following the same itinerary?You have no idea if we need to travel together for medical reasons or support? What if this person was a child? Is a child supposed to travel on their own? So yes I was left with little option after you cancelled my ticket.
You guys completely failed at delivering your service and the follow up customer service has been beyond shocking. What a terrible company and it will catch up to you. You can reference the booking number [protected] to give me the FULL $297 reimbursement for your screw up and aggravation you caused.
FlightHub: I just want to share my experience I had today, as best I can. SCAM or extremely poor customer service is what the readers can decide for themselves. I want them to know how my family was affected by a situation caused by FlightHub. As bizarre as it is, it is the truth. My daughter purchased her round trip flight to New Zealand months ago from the FlightHub website. Here goes:
My daughter called me today from Toronto International Airport at 12:30 pm Valentine’s Day Feb 14th, 2017 her flight was at 1:45 pm and at this point she hadn’t gotten through security. She was emotionally distraught and crying telling me she didn’t know what to do that her hard earned money (approx. $3, 000) and dream vacation were gone. She had been standing, since 10 am, in front of United Airlines where you check-in your bags. United Airlines would not accept her tickets she purchased from FlightHub she was told that they were corrupt. She been on the phone with FlightHub, since 10 am, trying to resolve the problem, she kept being put on hold by a FlightHub rep asked to speak to a Supervisor. Even the FlightHub Supervisor kept putting her on hold and then refused to reissue her tickets. The United Airlines representative tried to help and called FlightHub same thing he was put on hold when he finally got to speak to a FlightHub Supervisor he got the same response. “FlightHub was not going to reissue her tickets and/or refund her money.”
I was so upset to hear my daughter crying on the phone. She had been so excited and looking forward to this trip of a lifetime spending a month travelling in New Zealand. Thanks to FlightHub everything for her was being ruined. I called FlightHub and talked to a representative who kept putting me on hold. This rep told me there was nothing wrong with my daughter`s tickets and she had boarded the plane. I knew for a fact that this information was incorrect so I replied that was there is no way that my daughter was on that plane because I just spoke to her she hadn’t even passed thru security. Her plane she was supposed to be on was leaving at 1:45pm. I asked to speak to a FlightHub Supervisor, the customer rep kept putting me on hold, coming back to the phone several times told me the Supervisor would tell me the same thing told me she was going to hang-up. I pleaded with her to speak to a FlightHub Supervisor (in the end I never did get to speak to a Supervisor). While I was on hold, I called Air New Zealand to find out if my daughter was on the plane. I was told she wasn`t. By this time, my daughter had missed her flight this was confirmed by Air New Zealand. The Air New Zealand representative tried to contact FlightHub to no avail. Keep in mind while talking to Air New Zealand, I was still on hold waiting to speak to a FlightHub Supervisor. Air New Zealand told me to hang up on FlightHub call my daughter and have her go to Air Canada to check in for a flight that left at 4pm today going to Houstan TX to catch the connecting Air New Zealand flight. Long story short, my daughter caught the 4pm Air Canada flight with little time to spare and when she landed in Houstan at 6:38 pm allowing her only a few minutes to go outside of the Security Zone to collect her check-in bag, go back through Security then go from Terminal A to Terminal D to catch her Air New Zealand flight at 7:55 pm. Many thanks to Air New Zealand for helping my daughter with a problem that FlightHub created. I understand that ever situation is different.
My daughter is not a world traveller and has only flown a couple of times. FlightHub has managed to ruin her vacation by causing a traumatic experience; she has had no food or time to eat from 10 am until her in flight meal tonight with Air New Zealand.
Thanks to FlightHub starting her vacation like this, I know for sure that my daughter is going to feel anxious and worried about what will happen next and her flight home not knowing if her tickets are corrupt until she get to the New Zealand airport. Her vacation is now ruined. FlightHub do you have any idea or/or care about the grief you caused our family today. If this is any example of how FlightHub operates its business, readers should consider themselves warned. If this happened to my daughter it could very easily happen to someone else.
Things happen. Fare changes are the airline, not the booking agents.
Issues happen, even with the airlines. Glitches, blackouts, computer technicalities. You name it. But she is right: the cost of the fare is the airline, and yes the fare changes constantly, literally minute by minute, hour by hour. And she is also right, no one forced you to buy the second ticket. They offered to pay half the airline fare increase. That is generous. They are not required to. THAT is good customer service. You are just not a good customer.
FlightHub Customer Reviews Overview
FlightHub reviews are generally positive, underscoring the company's commitment to providing a reliable, user-friendly platform. Customers often praise the extensive array of flight options available, allowing them to choose from a myriad of airlines and flight paths to suit their specific needs and preferences. The platform's advanced search features have been noted for their precision and efficiency, saving customers time and effort in finding the best deals.
Moreover, FlightHub's competitive pricing is a frequently highlighted aspect. Many reviews emphasize the affordability of flights offered on the platform, which often outpace competitors in terms of value for money. The ability to compare prices across multiple airlines is a much-appreciated feature, enabling customers to make informed decisions and maximize their savings.
Additionally, FlightHub's customer service has received positive feedback for its promptness and professionalism. Customers appreciate the accessibility of the support team, which is available 24/7 to answer queries and resolve any issues. The knowledgeable and courteous customer service agents have left a strong impression on many customers, further enhancing their overall experience with FlightHub.
Another notable point in FlightHub reviews is the straightforward booking process. Customers have praised the intuitive design of the website and the app, making it easy for even first-time users to navigate. The simple and quick booking procedure, along with the immediate confirmation provided by FlightHub, ensures peace of mind and a hassle-free experience for travelers.
The company's optional FlightHub Assurance package is also a popular choice among customers. It offers additional protection and flexibility, such as the ability to change or cancel bookings, which users find invaluable in today's dynamic and often unpredictable travel environment.
In conclusion, FlightHub reviews underline the platform's effectiveness as a comprehensive, user-friendly travel solution. With its vast selection of flights, competitive pricing, exceptional customer service, and easy booking process, FlightHub consistently earns high marks from its users. It's an excellent choice for travelers seeking convenience, affordability, and reliability in their online travel agency.
FlightHub In-depth Review
Pricing and Deals: FlightHub offers competitive prices and deals on flights. They have a wide range of options to suit different budgets and travel preferences. Their prices are often lower than other online travel agencies, making it a great choice for budget-conscious travelers.
Booking Process: The booking process on FlightHub is straightforward and user-friendly. The website is easy to navigate, and the search filters make it simple to find the perfect flight. The booking confirmation is sent promptly, and any changes or updates can be easily made through their customer service.
Customer Service: FlightHub provides excellent customer service. Their support team is available 24/7 and can be reached through phone, email, or live chat. They are responsive, knowledgeable, and always ready to assist with any inquiries or issues that may arise during the booking process or while traveling.
Flight Options: FlightHub offers a wide range of flight options, including both domestic and international destinations. They work with various airlines, allowing customers to choose from multiple carriers and flight schedules. Whether you're looking for a direct flight or a multi-stop itinerary, FlightHub has plenty of options to suit your needs.
User-Friendliness of Website: The FlightHub website is user-friendly and easy to navigate. The search function is intuitive, allowing users to filter results based on their preferences. The layout is clean and organized, making it simple to compare prices and flight options. Overall, the website provides a seamless booking experience.
Mobile App Experience: FlightHub's mobile app offers a convenient and user-friendly experience. It is available for both iOS and Android devices and allows users to search and book flights on the go. The app is well-designed, with a clean interface and easy-to-use features, making it a great tool for travelers who prefer to book flights using their mobile devices.
Payment Options and Security: FlightHub offers a variety of payment options, including major credit cards and PayPal. Their website uses secure encryption technology to protect customers' personal and financial information, ensuring a safe and secure transaction process.
Cancellation and Refund Policy: FlightHub has a flexible cancellation and refund policy. They offer different fare types, some of which are refundable, while others may have certain restrictions. It is important to carefully review the fare rules and cancellation policy before booking. In case of any changes or cancellations, FlightHub's customer service is available to assist and provide guidance.
Additional Services and Features: FlightHub offers additional services and features to enhance the travel experience. These include travel insurance, hotel bookings, car rentals, and vacation packages. They also provide helpful travel guides and tips on their website, making it a one-stop-shop for all your travel needs.
Overall Experience and Recommendation: Overall, FlightHub provides a positive and reliable booking experience. Their competitive pricing, wide range of flight options, user-friendly website, and excellent customer service make them a top choice for travelers. Whether you're planning a domestic trip or an international adventure, FlightHub is a trustworthy platform to book your flights.
Frequently asked questions (FAQ) about FlightHub
Yes, Flighthub allows customers to book last-minute flights. However, prices may be higher for last-minute bookings.
Flighthub's prices are generally competitive with other travel booking websites. However, prices can vary depending on the destination and time of year.
Flighthub, like any business, has received customer complaints in the past. However, they are generally well-reviewed and have a good reputation.
Yes, Flighthub has partnerships with a wide variety of airlines.
Yes, Flighthub allows customers to book international flights to destinations all over the world.
No, Flighthub does not offer loyalty rewards or frequent flyer miles.
Yes, Flighthub allows customers to book hotels and rental cars in addition to flights.
Yes, Flighthub has a mobile app that can be downloaded for free from the App Store or Google Play.
Yes, Flighthub offers travel insurance that can be purchased at the time of booking.
Yes, Flighthub's website is easy to navigate and user-friendly.
No, Flighthub does not charge hidden fees. All fees and charges are clearly disclosed at the time of booking.
Yes, you can cancel your booking with Flighthub, subject to the terms and conditions of the airline.
Yes, Flighthub offers refunds for cancelled flights, subject to the terms and conditions of the airline.
Yes, Flighthub's customer service representatives are helpful and knowledgeable. They are available 24/7 to assist customers with any questions or concerns.
No, Flighthub is not a scam. They are a legitimate travel booking website that has been operating for many years.
Flighthub has a good reputation and many positive reviews from customers who have used their services.
Flighthub is safe to use. They use secure encryption technology to protect your personal and financial information.
Flighthub's prices are legitimate and reliable. They have a price guarantee policy that ensures customers get the best price possible.
Flighthub has a good reputation and many satisfied customers, so you can trust them to book your flights.
Yes, Flighthub is a legitimate travel booking website that has been operating since 2012.
Most discussed FlightHub complaints
No any email or notification for airline cancellation!Recent comments about FlightHub company
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