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Flight Centre Travel Group / incompetent senior management & toxic company culture

Posted: Aug 13, 2017 by   User 
Complaint Rating:  0 % with 1 votes
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FLIGHT CENTRE & ESCAPE TRAVEL in Australia gives the Travel industry an Appalling image & Incompetence whom implements Worst practice sourcing strategy bringing the Agent industry into Disrepute - THEY:

• Misrepresents staffing information;
• Misleads advice to clients;
• Ineffective in resolving complaints;
• Senior Management having zero Leadership attributes
• Insult people’s intelligence;
• Humiliates people in front of others;
• HR department Displays Inferior competence;
• Incompetent senior management = no idea what they are doing
• deliberate & Unethical conduct;
• severely lacking in Integrity;
• Inaccurate advertising; plus
• Flawed supplier processes;

FLIGHT CENTRE as a Group of Companies preaches its Values & Traits on their Website & TV Advertising = it's all only just Lip Service as their employees & in particular its Senior Management do not walk the talk. Clients are Only treated as another Number & they have absolutely No interest in Quality nor care about how they treat people.

If you want to save yourself from much Heartache – find a Travel Agent for whom actually treat you as a Person; are Quality driven in terms of customer service; and genuinely Care about their People - as this definitely does NOT exist at all from FLIGHT CENTRE.
Complaint comments Comments (0) Complaint country Australia Complaint category Travel Agencies

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Flight Centre Travel Group Logo Flight Centre Travel Group
Customer Care Service
Southpoint, 275 Grey Street
South Brisbane
Australia - 4101
+1 877 992 4732
+44 333 220 6869
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