I can understand all the complaints posted on the net about Flexi Holiday. What the salespeople say during their presentations is merely to dupe you into buying the points on offer. After having purchased points in about 2002, i am now told that i need to buy more points because my points purchased are insufficient to enjoy a holiday. It will now cost me an additional R14000 to buy more points, but these new points cannot be added on to the old points bought! What codswallop!
As for their service, this does not exist. You can never get them on line to make a booking. If you do get through, you are informed that booking season for that period is closed/yet to open. I went personally to their offices in Pinetown in 2008to enquire about accommodation in Mauritius in december 2008. The manageress promised that the Mauritius club official will contact me about this. We have enjoyed the holiday at great cost to ourselves yet this cost could have been much lower if we received co-operation from flexi holiday. I had the points to use at the time. However, to this date, the call from the Mauritius rep, is still forthcoming. Talk about customer service!