Flatbush Ave / Bad experience
I have been stuck in the Target elevator on Flatbush Ave in Brooklyn for 2 hours today with my 2.5 year old and my 3 month old. As I only planned for a short shopping trip to the store I had only an apple with me and lunch time was approaching. The apple was quickly gone and my 2.5 year old was telling me every 10 sec that he was so hungry. As the parents in your company should know, it is not an easy job to keep your little ones waiting for a few minutes not even talking about hours.
Not only has no one in the store made an effort to keep me calm during those hours by talking to me and keeping me updated. The manager of the store did not even apologize properly when I was finally rescued. He mumbled something I didn't understand and went away.
Would not you at least expect a proper apology if you were a customer there? It is not like I was stuck for 5 min. We are talking 2 HOURS.
The only people that were trying to help were the people on the facility management hotline you can reach when calling for help in the elevator. And this company is not even working together with Target anymore as they informed me. But apparently their store in Brooklyn has not even been able to redirect the help call from their elevators to the right company.
Is this the way you should treat a mother with 2 kids or any human being? Is this the way you should treat a customer who shops at that store every week? This is just unacceptable.
I have also been trying to talk to someone on their hotline as no store official in the store was hearing me out. I was in the queue for 1.5 hours without any luck. Is that supposed to be customer service?