We hired Flat Rate Movers for a full-service (packing, storage & moving) from NYC to Cambridge, MA over the summer. There were 4 major issues:
1) Stolen silverware. Of 35 boxes that were packed on June 30th in NYC, 34 were delivered to our apartment in Cambridge, MA. The missing box had 14 sets of sterling silverware that were gifts for our wedding, exactly $5, 600 worth of silver and $1, 000 of other items.
2) Missed deadlines. First, the pack/move out was scheduled for June 30th for one day. Instead of sending 4 movers, the 'norm' for a 1-br, they only sent 3 movers who worked 9 AM-8 PM, but had to return for 4 hours the next day to finish. Second, Flat Rate had agreed to deliver to Cambridge the morning of August 4th. Our things were delivered August 5th. Both missed deadlines were inconvenient and inexcusable as they were in no part our fault.
3) Damaged items due to sloppy packing. Flat Rate's own delivery team said it was the 'worst packing job' they'd ever seen. Damage included: a 3 inch deep scratch on our dining room table due to the fact that it was only wrapped in a rug (instead of standard rug & cardboard), many 7-8 inch scratches/dents on a nightstand, 2 knobs missing from a dresser, and 4 broken wine glasses. In addition, 40+ ties were carelessly thrown on top of dirty shoes and boxes marked 'Fragile' arrived upside down and on their sides.
To top it off, Flat Rate lied to us about insurance rules, accusing us of 'double dipping' b/c we had collected under our renter's insurance policy. Either Flat Rate didn't understand the concept or more likely, assumed we would not know the meaning of the concept and thus would believe them when they lied about its meaning.