Flamingo Financing Co / paid after the repossession sent a car to auction
[redacted] Verified Safe
FLAMINGO FINANCING COMPANY AND
HOWARDS RECOVERY from Lakeland Fl
When the car was repossesed, I called Flamingo to find out the exact balance and to speak with someone in reference to the repossessed vehicle.
[JULIE ANDERSON She was the person who return call to tell me 'WHAT ARE YOU GOING TO DO PAY OR THIS CAR GO TO THE AUTION' as trying to intimidate or scare me]
On the 27th February 2009 a payment of $500.00 (five hundred dollars) was paid by MoneyGram and having spoken to Julie Anderson that same day to give her the transaction reference, was told by her that the balance was $840.00 (eight hundred and forty dollars) and asked that I make the payment when I could as there was time before 3rd February 2009 and I said that I would make the payment as soon as possible and was getting the money together.
On Saturday I called to pay the complete balance due via Mastercard (and was given a transaction number) and on asking if everything was ready was told that I could retrieve the vehicle on the Monday given that it was Saturday and the premises were closed with it being the weekend, that there would be no problem and I should call David on [protected].
When I called on the Monday at 10.30 am, I was told by David that the vehicle had been taken to the auction in Orlando and was no longer in the storage area and that I should contact Stephane, (whose number I have) but, given that we were close we went to the auction at Orlando, and after asking to meet her were informed by her that at no time had our vehicle been entered (nor was there any number for it´s inclusion) nor any information of such a vehicle coming etc. What we do not understand is how it can have been sent to the AUCTION?
On calling Howards Recovery [This company was took my car in repossesion] and speaking with Debbie and Halter, I was told the same thing by both; that the vehicle had been moved to the auction in Orlando etc.
Between one call and another I was given the story that the vehicle was being returned from the auction by Howards Recovery, when the said vehicle at no time was moved, transported or towed from storage, added to this the extreme annoyance that Ms Julie Anderson never explained to us that we would have to make payments to cover papers, belongings and storage charges which do include Saturdays and Sundays (I should only have been charged from Monday to Friday and should have been exempt from the weekend charges) but nethertheless you took the liberty of charging for this.
Therefore I called Julie Anderson and was told by her that she was going to get the matter sorted; that day I had to take my three small children out in the rain to the Emergency Room as they were suffering high temperatures, so that by the time we got to Howard Recovery they had already closed. However, that same day we had spoken with Heltler who had said it would be better to call the following morning as the vehicle was currently on the way back to storage. On calling Julie we were told that we should call her back in an hour and a half, but were from that point unable to contact her as she suddenly became available, as though she had changed offices or the office wasn't even there.
The following day we went directly to Howard Recovery and I was told to my face by Debbie, that the vehicle had not returned from the auction, more than that, I had to show her a photo to prove that the car was there at that time and moment and after some coming and going, she finally started to prepare the papers for the release of the vehicle.
Aside from this, we found that there had been damage to the vehicle resulting in a broken rear light and a dented headlight. On being made aware of this, staff only said that they were sorry for what had happened but that it was nothing to do with them. BE CAREFULL!!!
How is it possible that these two companies can be so shameless as not to show any responsibility; what a lack of professionalism. A lack of organization that only leads to charging the customer and causing repeated distress and that can only send letters which proves why communication is so slow and unresponsive between the companies.
As a customer, I will take this complaint to every authority that I can to make them be made aware of how you operate, and the type of business you run.
This letter and all these details will be provided to Vehicle Complaints, Fraud Investigation etc., to the highest authorities and to as many people as possible so that they can see your lack of responsibility and never buy in CARPLAZA and ANEXOS, nor take out finance with FLAMINGO FINANCING COMPANY all over Florida.