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Fitness For 10

Fitness For 10 review: customer service

Z
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6:02 am EDT
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I'm absolutely fuming right now! I have been coming to fitness for 10 for many, many years for them to treat you like absolute garbage. I finish work at 10:30 most nights and afterwards I like to go for a quick tan before close. Some boy named Jordan who I've only ever seen there the last 2 nights of ever coming here has a huge problem with staying a whole extra 2 min past 11 for me to put my clothes on. Last night I went in around 1045 and asked to go for a 15 min tan. He was hesitant and I understood that I was a little late so I went for 12 instead, which I was okay with. Jordan decides it was fair to turn off the tanning bed after 8 min. I was upset because at this point I wasted my time and lotion, did not say anything and just left. Tonight I came in at 1040 asked to go for a 15 min tan and again he was annoyed. I informed him that when I signed the membership I was told that as long as the doors are opened they cannot turn you away for a tan. Anyway he stood there arguing with me for 3 mins lol. I was in the bed for a whole 5 min and he turns off the bed again. I called him and he said he had spoken to the manager Camilla and she gave him the go ahead to turn off the bed at 1055. This is not how you treat your customers! I felt personally under attack and so insulted, considering that I've been coming here for years! People pay every month for good service! Im sure the owner of this place will not be happy that you handled the situation the way you did these past couple of day. You should be very ashamed of yourselves (Camilla the manager and Jordan) you have lost a customer tonight unless this issue gets resolved by either head office or the owner! Therefore I give a 0 star tonight.

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