SUBMIT A COMPLAINT

Fitness First in Hong Kong / gym membership

Hong Kong
Contact information:

This is to flag a complaint that my membership ended 2 years ago but they are still charging me in the past 2 years without notifying me.

According to Hong Kong Consumer Council, auto-renewal is prohibited. Tried to discuss with the branch manager yet his feedback was very frustrating.

Looking for a feedback from the senior management.

Thank you.

Iris

Ir
Dec 21, 2018

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