Fitness First / cancellation of membership fee

Fitness first Mall of asia, Manila, Philippines
Contact information:

Membership Number: [protected]
Club Name: FF Mall of Asia

I sent an email to fitness first in regards to cancellation of my fitness first membership during the trial period and much before the contract began.
they acknowledged that membership will be cancelled but they did not cancel the membership.

Infact they are saying now that membership is still active.

I am in home country already and cannot use fitness first gym facilities.

Their email is enclosed below for kind reference.
Dear Deepak,

Membership Number: [protected]
Club Name: FF Mall of Asia

We are sorry to hear that you are considering leaving us. We hope you achieved your fitness goals and maintained a healthier lifestyle with us.

We have received your cancellation request and will be in touch soon to explain the next step and to find out more from you.

Should you decide to take your fitness to the next level, we will always be more than willing to help you. To help keep your fitness on track, download our free cutting edge CustomFit app - designed by Fitness First's own experts. It features over 1, 000 exercises (with video content) and a Fitness Logicâ„¢ system, which will get to know your preferences and deliver a set of inspiring personalised workouts to your phone, so you can give your workout an edge, anytime, anywhere.

If you have any questions, , call us at [protected] or drop us an email at PH.[protected]

Thank you again for choosing Fitness First.

Stay fit!

Dec 12, 2018

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