In March of this year, I ordered a recumbent rowing machine that arrived in April. After assembling the machine, I discovered that it had a defective (non-working) workout monitor and that it was at least two feet shorter than a standard rowing machine. After numerous, lengthy wait time phone calls, they very begrudgingly released their return address and said that I would be charged a restocking fee plus shipping (around $210). However, they did say that they would give a refund. It is now August 12th, and after numerous attempts to contact this company by e-mail and phone, (mgr. Dave Goss, Matt Roth, and Nic Hondel), I have still not received a refund.
If you need fitness equipment find a store near you who will be able to give you advice and service. I do not recommend dealing with this company. They are dishonest, deceptive, (they run out the 30 day hassle-free return guarantee by avoiding/ignoring your calls and e-mails and then charge you a penalty) and non-responsive to customer complaints. Keeping money for equipment that has been returned with their authorization has to be illegal and actionable. We have been more than patient but now is the time to take these guys to court. If there are any other disgruntled customers who are interested in filing a class action lawsuit...please let me know.