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2.0 227 Reviews

Fitness 19 Complaints Summary

57 Resolved
170 Unresolved
Our verdict: When using services from Fitness 19 with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fitness 19 reviews & complaints 227

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1:30 pm EST
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Fitness 19 liability of a minor

To: appropriate department (Board of directors, ceo, senior management)

I was recently informed by mail that my minor dependent (Which i'm her legal guardian) was being billed and possibly sent to collections for an unpaid membership fee with "fitness 19 natomas". I called your facility and a male manager on duty at 4:00pm stated that there was no form of documents he could provide me of who signed the parental/guardian agreement to

1. Have a minor enroll for a membership
2. Bill a minor
3. Send minor to a collection agency

This is very unacceptable that I was given unexceptional service and having no knowledge that a minor (My dependent) was given a membership. This scares me under "liability" and your facility/company would enroll minors to a membership plan to meet sales quotas etc. I would expect a phone call back and would want to be compensated for liability purposes or legal action would be taken.

Best,

Kyle atalig
[protected]
[protected]@gmail.com

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Update by Kyle Atalig
Dec 06, 2016 1:31 pm EST

To: Appropriate Department (Board of Directors, CEO, Senior Management)

I was recently informed by mail that my minor dependent (which I'm her legal Guardian) was being billed and possibly sent to collections for an unpaid membership fee with "Fitness 19 Natomas". I called your facility and a male manager on duty at 4:00PM stated that there was no form of documents he could provide me of who signed the parental/guardian agreement to

1. Have a Minor enroll for a membership
2. Bill a minor
3. Send minor to a collection agency

This is very unacceptable that I was given unexceptional service and having no knowledge that a Minor (my dependent) was given a membership. This scares me under "Liability" and your facility/company would enroll minors to a membership plan to meet sales quotas etc. I would expect a phone call back and would want to be compensated for liability purposes or legal action would be taken.

best,

Kyle Atalig
[protected]
Ataligkyle@gmail.com

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9:37 am EST

Fitness 19 cannot contact customer service, corporate office

I'm trying to contact the corporate office I Google search the corporate office number for Fitness 19 customer service number when I called the number no one is there to answer. I want to lower my monthly plan and also when I asked for copies of my documents they always telling me that the copy machine is not available. This company is very unprofessional and rude. They are like the invisible company there's no one to talk to

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11:10 am EST

Fitness 19 management very rude and lies

Tried to cancel my families membership and I did everything they told me to do. I even had the manager look over my cancelation paper to make sure I did not miss anything. They continued charging my account and charged the yearly fee even though I had canceled it 2 months prior. When I tried talking to the manger brandon he was extremely rude and was firm that he was correct, even though he clearly was not! They do not return calls and have horrible costumer service etiquette. I recommend you do not use this gym and find somewhere else that appreciates your service

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5:24 pm EDT

Fitness 19 membership fees and cancellation policies

When initially signing up for fitness 19 me and my daughter were under the impression that we were just going to do a 6 week personal trainer session now the owner Matt said he would give me a good deal in which i went ahead and signed up. 2 weeks into our training i can no longer get ahold of my trainer i paid my session in full and even tried to contact her cell in which was no longer available. I contacted the office numerous times and matt the owner is never available then i finally go in and talk to matt and he says i have another 100 dollars or more to pay before he cancels. So i pay it off in full and then he hits me with more charges saying i owe dues. Now mind u my car is broke down and im unable to get up there and sign another agreement in which he will probably say i owe because they wont just cancel my membership that i never really used. I have been trying to reach him and everytime i call he is not there i just want to end my membership and be done.
please help!

Brittney Rivera

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11:45 am EDT
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Fitness 19 harassment and, bullying fraud and abuse.

We signed up for membership over 2 years ago in 2014. Then I became employed part-time. Then I obtained full time employment elsewhere and informed manager Brian Martin of my schedule and he said "no problem we can work with that." Gym Manager, Brian Martin is a bully to employees. After forcing me out of employment, he said that I could maintain membership. I signed up for a 3 year plan and was told that I could make payments toward the $350. I have been making payment, $150 so far. I go to this gym every single day. Lately he has become increasing hostile to me as a patron of the gym, and harassing me in front of other patrons to pay up or leave. Whenever I remind him of the arrangement that had been made he becomes angry and condescending to me in front of other patrons and employees of the gym. Then he said he would charge my mother's card for the balance, even though he does not have the authorization to do so. I feel that this manager, Brian Martin, is a liability to this location and I'm concerned that he has access to people's personal information that he would use it and abuse it. At this time I want to request that this manager, Brian Martin be investigated for bullying and harassment, and credit card fraud as well and let go from his position of manager. I have witnesses to the the fact.

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5:02 pm EDT

Fitness 19 manager

This is a copy of my Yelp review posted for the San Antonio, TX location off of 1604 and Braun Rd.

"6/30/2016
I'm all about customer service and my husband saved me the time of going in there and checking the place out. He had considered joining there before and received so many sales calls after he gave them his information that this time he declined when he was asked for it by a young salesman. He told him he had been there before, he was on the clock and just wanted to get a feel for the place. So then the manager CONFRONTS him and reprimands him saying that as a Salesman (my husband was wearing his uniform) he should know that they have to make their presentation and he should give his salesman some time. My husband again said he has been through the presentations already, he is on the clock and in a hurry. The manager made another condescending remark so my husband finally said, "forget it! you just answered my question ... I will NEVER set foot in here again." So I guess we will try another gym."

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6:52 pm EDT
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Fitness 19 rude staff/cleanliness issues

Complaints

1. One staff member constantly uses foul and inappropriate language
2. A manager told one of his coworkers she had an amazing "###"
3. A third staff member told a woman over the phone she would never be able to cancel her membership. Come to find out this is not true

I truly hope someone investigates this. This gym is toxic

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Update by Empathyboy
Apr 02, 2016 6:54 pm EDT

In conjunction with the complaints listed above, I would also like to note that the bathrooms are constantly filthy. Toilet paper is always on the floor and the sinks have gunk all over them.

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8:29 pm EST

Fitness 19 equipment and closure for update

On December I went to the club in Folsom, CA and found that it was closed for renovations. While I was upset we didn't get any type of advance notice I was somewhat excited about seeing new and improved equipment with the renovations. I found out that it had re-opened in January (again without any type of notice) and when I went back, to my dismay all the same equipment was back. The bikes were cracked and had duct tape holding some of them together. Also the bike I was on didn't work at all as it didn't matter what level you put it on, the resistance was the same. If the club wasn't a mile from my house, I would have cancelled my membership a long time ago. I may not have a choice now.

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2:46 am EST

Fitness 19 too rude staff and dirty place

I went to Fitness 19 Gyms, because it was near my house and the prices for the memberships were low. After two visits, I understood that the gym was dirty and the staff was completely unprofessional and too rude with all the visitors. The floor in bathroom was always wet and the staff didn’t throw the garbage out. It was collected in the dustbin and the smell was awful. I highly advise other people not to waste your time there.

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1:31 pm EDT

Fitness 19 policy

My membership started in the Chicago/Lakeview facility when I was going to school in Chicago. I trained there for almost 2 years and completed my first figure prep there. I really loved the monthly rate and the employees at that location so when I moved back to the suburbs I was happy to learn there was a Fitness 19 in my area so I continued my membership there.
Unfortunately, this facility was not as inviting.
I referred this facility to my father’s girlfriend with the hopes that we could workout together since she needed some help getting started. Almost immediately I was approached by the owner when the male Personal Trainer saw me, being a pretty fit individual, working out with my father’s girlfriend, who is just starting her fitness journey, and told me that personal training is not aloud between members. I assured him there is no personal training going on, no compensation whatsoever, just me helping my friend so that she could get some fundamentals of lifting under her belt. Ever since then, I was watched like a hawk by the said “Personal Trainer”. When I talked to anyone or worked out with anyone he made my workout partners and me extremely uncomfortable. After discussing this with other members I found I was not alone and numerous people have been told that, “correcting form is not allowed”.
After a couple months of not going because of the concern of being uncomfortable and being falsely accused, I finally convinced my friend to come back. The first day back I was showing her some stabilization moves to get her back into the swing of things while I did my leg day with another member. As we were walking out, I was asked into the office where the manager regretfully told me I was BANNED from the facility. In complete shock (and being 8 weeks out from my second show), I fought to keep my membership with no luck. I left the gym quietly but crushed that it came down to this.
As a person who believes spreading the passion of health and fitness, I am utterly appalled that Fitness 19 would ban someone who is trying to motivate a person to change her lifestyle. No one should feel helpless and uncomfortable about going to the gym and if that is the way Fitness 19 Grayslake wants to be portrayed than I do not want to associate myself with them. They have now lost 6 memberships (me and the people I brought there) because of an awful personal trainer whom no one wants to work with and an owner who clearly does not care about the needs and well being of his members.

I have also checked the credentials of the personal trainer of this gym and his ISSA credentials did not check out. He is training people under the assumption that he is a CERTIFIED personal trainer.

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7:21 pm EDT

Fitness 19 being sent to collections?

I signed up for a membership with Fitness 19 in 2012 with a brand new location in Victorville, CA. I ended up moving before they ever opened. I cancelled my membership in writing as requested and I have been getting text messages for the last 3 years that I have a balance due and I need to call [protected]. Every time I have called the line is busy. Every single time.

It's not August 24, 2105 and I just received a text that I am being sent to collections.

I have NEVER even stepped foot in the gym. I never paid any dues because I cancelled my membership. Here we are 3 years later and I cannot reach anyone at corporate or the local gym in Victorville, CA to address this issue. I'm furious.

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Alicia Winski
, US
Feb 28, 2016 11:58 am EST

I have the exact same problem. The Mountlake Terrace, Washington club. I had inquired one time about it, via email, and they harassed me, called me several times a day religiously, and when I finally called, the manager held out a 9.95 carrot to me, stating that it was month by month and that I could cancel anytime. He emailed a "contract" to me, which I never sent back because I moved a couple of days later. I've never stepped foot into that gym, and I just got another letter from them stating I owe $67.91 and that I was being sent to collections. I've literally not only not signed anything, but have never stepped into the gym. Talk about scam artists.

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10:25 am EDT

Fitness 19 rude manager & terrible staff

I have been a member at this gym for many years and I am at my wits end with the new manager, Robert Turner and the lack of judgment he has with his choice of staff and the way the gym is being run. Just recently he has given the position of Billing to the youngest girl working at the gym. I have had many problems with my billing and I would not recommend getting a membership at this gym. Robert comes into the gym with bloodshot red eyes and we can clearly tell he is under the influence of some type of illegal substance and he reeks of cigarette smoke. Recently the kids room has been left dirty, crumbs all over the floor and toys disarray. I have tried to get in contact with higher management than Robert Turner to file my complaint but he clearly stated all complaints go through him. How can I complain to him about how the gym is ran when he is the one in charge? The only staff members that have been constant and always a great help are the two woman who work in the children's room, my kids love them dearly and I wouldn't change a thing about them :)

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northernstar
, US
Nov 14, 2015 4:35 am EST

Saw this post on Facebook and looked at the guys page and it said he was the GM of Fitness 19 Braselton. Do all of their employees conduct themselves this way on social media?

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The Truth You Must Know
, US
Jun 09, 2015 11:19 am EDT

"How can I complain to him about how the gym is ran when he is the one in charge?"

Try contacting their headquarters.

Be prepared to offer specifics on your complaint.

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4:08 pm EDT

Fitness 19 poor management

I have been a member of this gym since it opens I have seen it have its highs and its lows, numerous managers, young immature workers, cleaning issues, opening issues etc. We are at a new low...no toilet paper for 3 days no paper products for hand drying. When asking the young lady who does the accounting she said someone has gone after it.
Now a sign is on the management door saying dont ask about toilet paper anymore! this girl is rude and a schnit always has been.

Really?

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pville
pflugerville, US
Jul 17, 2012 2:36 pm EDT

The management team at the Pflugerville Fitness 19 is completely rude, incompetent, unacceptable, unskilled, inept and the list goes on and on. Don't waste your money as they care less about you then they do about gum on the bottom of their shoe.

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kim gumz
cincinnati, US
Feb 23, 2010 2:10 pm EST

I HAVE BEEN A MEMBER SINCE THE BEGINNING AND THEY HAVE NOW REMOVED THE SANITIZING SPRAY TO WIPE THE MACHINES OFF WITH...THIS IS DISGUSTING PRACTICE! VERY UNSANITARY PRACTICE IF NOT CHANGED I WILL BE CANCELLING MY MEMBERSHIP OF 4 PEOPLE

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Patrick Janis
Hesperia, US
Apr 16, 2015 8:31 pm EDT
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Do not go there they will over charge you. There are hidden fees and when you cancel they will tell you that is it but you end up getting charged an extra month even though you paid first and last month on the deposit.

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TINA GREEN
, US
Mar 12, 2015 2:08 pm EDT

I am a member of Fitness 19 long time.Now the club looks dirty and stinks. Nobody to care and gentlemen sit and have a private discussion. Is there someone who deal with this matter ... Open Door nothing to help. I think that this will change soon ..
Thank you so much
HP

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MLWashington
St Louis, US
Apr 15, 2013 12:56 pm EDT
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Watch out if you sign up to have monthly fees deducted from you account. I canceled my membership and they still charged me their "yearly" fee after I canceled. I canceled because of hygiene odors, equipment worn and kids running around.

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Lauren Garret
mason, US
Dec 13, 2011 3:11 am EST

Worst gym I have ever been to, the manager (kelly) and staff are extremely unprofessional, un-knowledgable and rude. Worst customer service I have seen in a really long time. Id rather pay the 60 dollars at lifetime fitness.

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Anna
,
Oct 06, 2008 9:06 pm EDT

People are always cutting in at the circuit training area. This happens all the time. If you want to sign up for a membership here, talk to the manager ahead of time about this and see what they will do, because it is a real problem.

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happy to be free
Marble Falls, US
Jan 09, 2013 9:02 am EST
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It all goes back to the gym manager at the Pflugerville location. He is a thief, and a liar. Don't give him any of your personal information, including credit cards, or bank accounts. He must have a boss, and this gym should do what the other gyms he has worked for have done and fire him. The Pflugerville location would be much better off without him.

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uppercut junkie
Pflugerville, US
Jan 09, 2013 1:53 am EST

I have been a member at this gym for months’ time; the equipment is never oiled and falls apart all the time and then takes months to get fixed. It is a small space so everything is really REALLY CLOSE TOGETHER, but most people are pretty respectful and will walk around and not step over your feet to go by. They have 2 private changing rooms with 1 scale to check your weight. They do not supply towels (paper or otherwise) but sweaty people usually know to bring their own towels with them. The staff is arrogant and not attentive the management is the worst, especially Derek the night manager/trainer he is rude and gets into vary verbal arguments with members all the time, avoid that guy. Bring your MP3 with you for time on the treadmill because you will break your neck trying to look straight up to see the TVs overall it is a basic gym with no frills not worth the price IMO. I gave it 1 stars for three reasons the compact space (no elbow room), the TEMPERATURE is VERY COLD, too cold, the A/C was designed to work in a space with twice the ceiling height (big gym), This can lead to injuries and illness, I should not need a jacket in the gym, I'm just saying. and the big one is the arrogant staff that make the heavy people feel bad about themselves, you can see the way they look at them, that Derek is the worst, he is just insulting to people that are not even being trained by him, I feel a trainer should be motivational and a positive driving force for those paying them for sessions. This is what I have seen in my time there. You may want to avoid this gym in Pflugerville Texas if you are not under 14% body fat. The members are cool, but the management staff is very self-absorbed and rude. Go to another place, this one is not worth the $25 a month.

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happy to be free
Marble Falls, US
Jul 21, 2012 6:35 am EDT
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I totally agree, and knowing who the manager is, I am not surprised. The Pflugerville gym is a mess, the management staff are unprofessional, rude, liars, and thiefs and the manager is the worse of all of them.

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2:43 pm EDT

Fitness 19 rude

I been a member of this gym for 3 years .. But the new staff are really Rude. The child care is unprofessional all the girls do is be on there cell phone will your child is getting injured and crying. Best choice I made is switch to the new fitness connection on Louetta rd.

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Ruth and Kevin
Orange, US
Apr 17, 2015 1:42 pm EDT

It is not rude to them to call CPS if they suspect abuse, it is their duty. I am glad they called CPS on you, a spank is one thing, but what you did is down right abuse and if you can do that in public I fear how you treat your child behind closed doors.

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I20I78
, BW
Apr 16, 2015 11:26 pm EDT

They were rude to me because they reported me to CPS while my child was in their care. Yet when your child is injured they ignore them and talk on their cell phone. They lied to me and said they were calling for help. My child said the same thing. I was mad at my child for lying so I slapped him across the face and they lied and said I abused my child and called CPS who also said that this was abuse. They were so rude to me that they made me slap my child and then called CPS on me when it was their fault I slapped my child.

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Ruth and Kevin
Orange, US
Apr 16, 2015 11:21 pm EDT

How were they rude to you. I am sure the only one acting like a "girl" was you.

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Ruth and Kevin
Orange, US
Apr 16, 2015 11:21 pm EDT

Funny calling them "girls" when you are the one acting like a child. Hoe exactly were they rude to you?

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3:56 pm EST

Fitness 19 dress code in gym

Joined the location at cypresswood and steubner airline for the purpose of my son doing off campus PE for Klein High School. Prices were reasonable but the gym is tiny and the people working there all look like they are about 12 years old. No one ever seems to know anything if you have a question.

If you like the kind of gym where you can go and stare at a bunch of punk black kids who run around with their underwear hanging out of their pants, THIS IS THE PLACE FOR YOU! I complained several times to several different managers about this issue but nothing ever gets done. They just overlook it and go on with their day.

I am a 5'4" fitness advocate and I weigh a whopping 115 lbs. At 38 years old I have limited tolerance for this kind of public dress and behavior. I finally couldn't take it anymore and confronted the management head on! I suddenly found myself surrounded by 4 black guys over 6 feet tall all threatening me and getting in my face! Talk about never wanting to go back! Several other members around me were agreement with me that this issue needs to be addressed but no one else was willing to say anything.

I cancelled my membership there about an hour ago and will make sure to advocate AGAINST going to this location! Serious fitness enthusiasts should seek out the new fitness connection or LA fitness. I have been a member of Fitness connection in the woodlands for years and have 0 complaints! I can't wait till they finish building the one at Champions Forest and Louetta! The only reason I joined Fitness 19 was for my son's PE credit. Now we have to find another PE option.

Thanks Fitness 19 for being the biggest disappointment EVER to the fitness industry!

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12:33 am EDT
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Fitness 19 unsanitary kids playroom

I'm upset that there is a sign on the kids' playroom door that says working out in the playroom is prohibited. Yet, every morning at 5:45, there are 4-5 ladies that workout in there. I have called to express my concern about the room being unsanitary for the kids. I have also spoken in person to a manager. His response was that these ladies made an agreement with the owner when they first signed up. This was a year ago, and nothing has changed. The women still work out til this day, in the playroom. It bothers me because little babies are crawling on the floor. I had to cancel my children's membership because they were allowing this. The sign is very hypocritical. So no one is allowed to workout in the room, except these ladies? Not right at all.

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5:33 am EDT
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Fitness 19 out of business - no refund

I have had a membership for over 1 year. I went to the facility this morning, and the doors were locked. A sign from the landlord indicated the tenant has not paid rent. No notice to customers! What a joke. I will immediately cancel via my bank any EFT. I tried local number and corporate headquarters phone numbers. No answer locally and "disconnected" at headquarters. What an unprofessional organization.
Fitness 19 Corporate Office Headquarters
8110 West Union Hills Drive
Glendale, Arizona 85308 USA
Corporate Phone Number: [protected]
Customer Service Number: [protected]

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CJSwan
Pflugerville, US
Oct 01, 2014 12:10 pm EDT
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I have had membership for 1 1/2 years at Fitness 19 Avery Ranch doors closed for failure to pay rent. Again, no answer locally and corporate numbers disconnected. My conundrum other than monthly dues is I have paid for 16 personal training sessions. Very unprofessional and no help from Fitness 19!

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12:25 pm EDT
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Fitness 19 refusal to cancel/overcharges

I wanted to cancel my membership after I had paid two months ahead of time with promise they'd be open by the end of the month and they had even taking money out when their gym wasn't even open. When they did open no notice or anything was sent out notifying me either. It has now been over a year of them refusing to cancel me out unless I take time off of work to go in during the time their manager that does cancels is there. Which is about a four hour time period. In January of 2014 I enough was enough. They had triple charged quite a few customers accounts that month, they also refused to compensate me for the insufficient funds fee for each charge they had taken out. I took of work and went in and the desk boy asked how I was doing and I explained the situation. He then rudely picked up his work phone and began talking to a friend he was signing up for about thirty minutes. He got off the phone, ask what I needed again I told him and he said "Sorry the manager that can cancel you out just left".

It's now been over a year and I am closing out my bank account because they keep messing my billing account and everything up. Horrible rip off of a gym. Poor customer service. With all the money I have lost I am considering filing in small claims court. I have documentation of all the times they took charges out after I went in to cancel and after all my phone calls, as well the insufficient fees which then caused other bills to be late etc. I have a billing account for bills only, it doesn't allow room for other funds to be taken out because it's not my primary account.

It's not the 20$ a month is a lot. I do phone sales for a living and make more than that in one phone call. It's the printable and poor customer service that they have provided. They have lost me quite a bit of money, and to think.. I never even received a membership card yet!

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MkStItCh
West Seneca, US
Sep 19, 2014 1:15 pm EDT

Why didn't you just send a registered letter with your request and when they refused just sue them in small claims court.
That would have cost less and been a lot more fun... lol

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6:31 pm EDT
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Fitness 19 unauthorized charges, bad customer service

I wish I would have done some consumer research on Fitness 19 prior to joining the new location in Chino Ca in 2014 because apparently Al Garcia has been ripping customers off for years. This so called manager "Al Garcia" is just horrible. I wonder what his motivation is? Just to make people’s lives miserable because he's miserable? I added my husband on to my membership. He paid the sign up fees from his own debit card, then we agreed that the billing would come from my account combined monthly. They charged my husband twice for the sign up fees and gave my husband the run around for 2 weeks to get the money back. A month later we discovered that they were charging my debit card and his debit card for the monthly fee. When I called to take care of it, again I was given the run around. I think the manager trains his staff to play dumb and give customers the run around, either that or he really is that stupid. I feel sorry for the employees that work there. This Al guy is a real [censored]. So turns out that they had my husband open on 2 accounts. Al had the nerve to tell my husband it was not their fault. That any ONE person can have 2 memberships at the same gym and he was not getting his money back. AMAZING. A real piece of work this man is. I'm trying to make light of this, I'm really upset beyond words, but in the end I feel sorry for this man. He must live such a miserable life to gain pleasure treating customers this way. And the final slap in the face was a third unauthorized charge over $60 that nobody can explain. 3 times within a 3 month period for a grand total of over $130! I have never felt so much anger towards a business.

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Update by MarathonerLady
Apr 21, 2014 6:26 pm EDT

I wish I would have done some consumer research on Fitness 19 prior to joining the new location in Chino Ca in 2014 because apparently Al Garcia has been ripping customers off for years. This so called manager "Al Garcia" is just horrible. I wonder what his motivation is? Just to make peoples lives miserable because he's miserable? I added my husband on to my membership. He paid the sign up fees from his own debit card, then we agreed that the billing would come from my account combined monthly. They charged my husband twice for the sign up fees and gave my husband the run around for 2 weeks to get the money back. A month later we discovered that they were charging my debit card and his debit card for the monthly fee. When I called to take care of it, again I was given the run around. I think the manager trains his staff to play dumb and give customers the run around, either that or he really is that stupid. I feel sorry for the employees that work there. This Al guy is a real [censored]. So turns out that they had my husband open on 2 accounts. Al had the nerve to tell my husband it was not their fault. That any ONE person can have 2 memberships at the same gym and he was not getting his money back. AMAZING. A real piece of work this man is. I'm trying to make light of this, I'm really upset beyond words, but in the end I feel sorry for this man. He must live such a miserable life to gain pleasure treating customers this way. And the final slap in the face was a third unauthorized charge over $60 that nobody can explain. 3 times within a 3 month period for a grand total of over $130! I have never felt so much anger towards a business.

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Spy1981
, US
Feb 04, 2016 8:10 pm EST
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we all know its Jesse Mendez stating these lies. You better lawyer up. This is called defamation.

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anonymous for safety
, US
Jan 27, 2016 7:23 pm EST

Everything is correct above, I've worked for the man for months and he's evil, he has a list were he has all debit/credit cards on file and just runs them randomly. Even has his employees run it for him. Calls it "playing slots" I couldn't stand Being there much longer coming from a real gym 24 hr fitness, were there's actually a corporate number to file any complaints, he thinks he's the alpha of fitness 19 because he's best friends with the owner. Anyway just a little rant.

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tanning
Huntington Beach, US
Aug 21, 2014 6:26 pm EDT
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I use the tanning bed and recently I have noticed spit running down the walls in the tanning room. The bottle of cleaner has been empty for a week and I have seen one person after another going into the bed and they do not clean it. This is against health and safety laws.

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1:24 pm EDT
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Fitness 19 refund

I signed up september 2013 at the fitness 19 gym in victorville... To workout at the hesperia location which was opening in december 2013. The 3rd week of january 2014 I signed up for a personal trainer to begin on february 7, 2014... As it turns out I informed fitness 19 (Hesperia) by letter (Per their request) that I will not be using a personal trainer and I asked that the money that was deducted from my account be credited back. I personally took the letter into the store and gave it to ryan who in return gave me a receipt of cancellation, leading me to believe the money would be credited back within 30 days. That was not the case I just spoke to alan (3/17/14) and he said he could not see any justification to return my money even though I didn't use the personal trainer. Alan stated it will just stay on the books for whenever I decide to use it. I explained I will be having surgery on my right foot and it will be months before I am able to get around to the point of working out again. Alan said that it wasn't justified in his opinion (Maybe if your dying a refund might be justified). This is $100 of my money and I don't have any right to receiving a refund according to alan & ryan. This is my first time joining a fitness gym and I will never do it again. Be very careful and make sure you fully understand what is happening when your signing papers and giving your account information, be sure and get names times and dates because this is what will and can happen especially to first timers. This is a valuable lesson. Remember when you start with good intentions and a situation arises medically or otherwise and you need your money back for services that you never used this company fitness 19 won't give it back they just keep it on the books which means they have you by your britches so to speak. But I am still filing a complaint with the better business bureau. I will let my friends know don't join. I have 2 friends that just joined and I am emailing them to tell them not to sign up for personal trainers because they will be on the losing end I am letting them know what just happened to me. But I am not giving up I am still going to fight for my money $100 is not $5 or $10.

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Bantosh
Tustin, US
May 02, 2014 6:14 am EDT
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Hey please let me know where are you going to file your conplaint cause they are teying to ebill me for 302$ for the membership i didnt use at all after i put my membership on hold cause i dont see myself using it for 4 they only billed me 15$ each month and im fine with it.. But after that since january of this month i didnt know that my account is active again and today i got a supposedly their 2nd notice billing me for 302$ when i never got the 1st notice at all..i called after i recieved that letter and asking to at least reduce it cause i am currently u employed i made a payment arrangement for 2 months since he lowered it to 227$ But he wanted me to pay membership for 2 months still for making the payment in 2 months which is 227+ plus the membership is 34$ each month cause theres 3 in my membership so thats still 290+ im like WTF! Its like i only saved 10 bucks from the iriginal bill

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