kevin.fitness coach] Hi! Welcome to FitFactory.com! How may I help you today?
[Client] I have tried several times to contact you regarding cancelling my order for acai berry
[kevin.fitness coach] I’ll be glad to help you with your concerns .Before we go on, may I get your full name and email address please?
[Client] lynne gray email@example.com
[kevin.fitness coach] hello lynne
[kevin.fitness coach] thanks for the information
[Client] hi from australia
[kevin.fitness coach] Have you tried contacting our customer service hotline at [protected], Mondays to Fridays between 9:00 AM and 9:00 PM EST. They can assist you better than I can. I am sorry because I can only answer fitness-related concerns.
[Client] many times...as we live in australia it costs too much to hold on for agaes
[kevin.fitness coach] I understand. I apologize for the inconvenience. Let me go ahead and assist you with your request. Before we proceed, may I get your phone number and address please?
[kevin.fitness coach] This way I can forward the info to our customer service
[Client] ok I thought this might have been another way to contact them
[kevin.fitness coach] Please be advised that our customer service will be contacting you within the next 24-32 hours.
[Client] my 15 year old daughter ordered online using her fathers credit card
[kevin.fitness coach] Thank you for the information
[Client] thank you