The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Fit Factory / I never odered anything, dont even know what it is about

1 United States Review updated:

I never ordered anything from Fit Factory, never heard about this company and next thing i know i have an email (below) saying:

Over the recent months you may have noticed that you have not been charged to continue to use the benefits that our on-line Fit Factory program has to offer. We were busy making improvements to our services and decided that while making these improvements we would make sure that you still had access to all that you had come to appreciate before.
Now that these changes are complete and we are equipped to assist you even more, we will now be resuming your normal billing schedule. The card that was used to purchase our program will be billed on or after Monday, August 16th, by "CerbMan*healthforever".
Of course you are under no obligation to continue the use of our program. If you are no longer in need of our assistance please contact us at [protected] where we can discuss further options for you.

This is insane !

Ca
Sort by: UpDate | Rating

Comments

Lo
  12th of Aug, 2010
0 Votes

I received the same email and also have no clue what this is about. I've tried to call the 800 number they provided but keep getting a busy signal. Has anyone out there figured out what the heck is going on????

Mi
  12th of Aug, 2010
0 Votes

Same here. I'm afraid to call number though. I don't know what to do about this.

2b
  12th of Aug, 2010
0 Votes

I just received the same email word for ford...I tried calling the number and also got a fast busy and then did get thru and it says you have to call 10-15-15-8000 for $4.95 a minute...This is bull s... and I don't know who this is but someone needs to get to them. I repilied to the email and said CALL me I did not authorize anything..but of course have not heard from anyone.

L9
  12th of Aug, 2010
0 Votes

I never ordered anything from this company. Don't even know what this is. I can't even get someone on the phone. What the hell is this. Nobody will answer the phone. After being on hold for 12 minutes I was disconnected. What a crock.

Sr
  12th of Aug, 2010
0 Votes

my mom got the same letter she call and email an got 6month back it is a fitness program online we are working on get a full refund. It is a fruad company. call them and call the cerdit card company and tell them that these charge wore do with out you knowing about it. www. website http://www.fitfactory.com go get your money back.

L9
  12th of Aug, 2010
0 Votes

How was the charge posted on your mom's credit card? How was the company listed on the charge?

Cs
  12th of Aug, 2010
0 Votes

I got this same e-mail yesterday and after 3 min. on hold gave up and googled for more info. This is not good as I never heard of it or ordered anything either. I will call my credit card holder and see what can be done. Thanks for all the info. csy

L9
  12th of Aug, 2010
0 Votes

This is their email. nfo@fitfactory.com. Nobody answers the phone so try this.

Co
  12th of Aug, 2010
0 Votes

After waiting on hold for over an hour I hung up. I think it's safe to say this is definitely a scam. I have already alerted my credit card company regarding this notification.

The card that was used to purchase our program will be billed on or after Monday, August 16th, by "CerbMan*healthforever".
Of course you are under no obligation to continue the use of our program. If you are no longer in need of our assistance please contact us at 800-545-1762 where we can discuss further options for you. For reference, your order number is XXXXXXX.
We thank you for your business and look forward to the opportunity to continue to have you as a customer.

Ir
  12th of Aug, 2010
0 Votes

I got this same email, I called the 1800 545-1762, and was on hold for over 45 minutes. I have never heard of this company, or never have used their services. THIS IS GOT TO BE A SCAM!!!
I don't know how they got my email, or worse, my personal information. I will do what other have done, and call my Creditcard Co. and report FRAUD!!!

Wa
  14th of Aug, 2010
0 Votes

I just got an email advising that service is renewed and I will be charged on Monday August 16th. I have not Idea what the service is nor have I authorized this charge. I have tried the phone number 3 times and another one for Fit Factory and just get put on hold on both of them. Certainly seems to be a scam to me. Will follow up on Monday.

Ei
  20th of Aug, 2010
0 Votes

Same. I called the number and found out that they have taken over $800 from my account. Apparently, when I ordered some stupid, free ACAI Berry diet pills, I also somehow signed up for this. I fought with them on the phone and was told they would refund me one month. I kept arguing and was given back 3 months.

Interestingly, when I called and cancelled the Berry pills, I was told to call another number in order to cancel everything, which I did. The fit-factory guy said I didn't. How to prove?

Call the number as soon as possible and argue with them until they relent! I plan to notify my bank that all the payments were made in error, and never authorized. Good luck!

Ei
  20th of Aug, 2010
0 Votes

I just noticed nobody is getting through by calling anymore! I'm going to try the website suggested by srwcougar and see if I can get any more than 3 months returned. I actually had TWO accounts by these people because I ordered two different "free trial" pills WHICH I CANCELLED!

Post your comment