I HAVE BEEN THROUGH THE WHOLE SCAM AS WELL AND WILL SHARE WHAT I KNOW. (I live in Canada) Jan 31/09
I ordered the free trial of ACAI NONI, online about the first week of Jan/09. I got a call a while later to discuss the offer. The only thing I was told was I would be charged $4.95 for shipping of the free trial. I also would receive two other offers on paper for discounts on other merchandise and travel. These were $1.95 each. The deal for these was to be a member and receive future discounts but this would cost me $19.95 EVERY MONTH for each membership. One offer was from vacationsavers.ca 1-866-780-2502 and the other from bargainlink.ca 1-800-375-1795. It was up to me to cancel these offers before a certain date or my credit card would be auto charged every month. OK, I cancelled those two offers in time.
I waited a few weeks and noticed the charge for $4.95 was on my Visa but I hadn’t received my free trial yet. I tried to call the customer service number on ACAI NONI’s website, 1-877-271-4199 but I got a message that their system was down and I didn’t get to talk to anyone. I e-mailed my situation to the e-mail address that was on the answering machine, firstname.lastname@example.org. I never got an answer back.
Last week there was a charge on my Visa for $79.95 from ACAI NONI.
Because of my work schedule I couldn’t call them during their business hours which are 7:30-5:30. Yesterday I called them, 1-877-271-4199 and finally got to talk to someone. After a lot of explaining the problem, which to me is a pain in my royal butt, I got a confirmation number for a refund for the $4.95 free trial I did not receive.
I got a confirmation number for a refund for the $79.95 for the next shipment, although I hadn’t got to try it yet. I also got a confirmation number that cancels the membership and any future auto shipments.
I thought I was done until today when I saw a charge on my Visa from fit-fact.com 1-866-407-1022 for $37.95 What the hell!!!
I had to call ACAI NONI back to ask why. They said when you sign up for the free trial, there is another auto membership to fit-fact.com. I told them I knew nothing about it. They said it is written in their TERMS and CONDITIONS section. I read it and read it and still can’t see anything pertaining to fit-fact.com. I had to get the phone number for fit-fact.com from acai noni because there is no contact number on the fit-fact.com website. After arguing with a girl I could barely understand, I demanded a refund for the $37.95. I hope this is the end cuz I’m steaming mad that I had to waste time dealing with this scam.
If anyone has ordered this free trial, it is not worth the headache. Cancel everything ASAP. Again those numbers are:
ACAI NONI 1-877-271-4199 email@example.com.