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1.0 10 Reviews

Fiserv Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with Fiserv at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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5:28 pm EST

Fiserv CheckfreeWeb/Customer Support

I am absolutely furious. I tried to log on to my bill pay account at https://billpay.checkfreeweb.com/imm/Auth/Login/CFWB2 , UID FranKottwitz. When I enter my password, I get a message that a security code cannot be sent because "you don’t have an active email address on file."

I have been trying to resolve this many times over the last few days...BECAUSE I need to PAY BILLS

It took me days and several hours to get around the automated systems that you think are great. I finally got to a human...who had terrible English...and was "transferred to the right department. Wrong. No help at all. Second call: Ditto.

This was after more than an hour and 15 minutes on chat with folks who will "send me to the right place" -- Nope. I am absolutely over this.

Desired outcome: I want a human support person to call me at [protected] ASAP to fix this. After this month, i'll be changing systems.

Confidential Information Hidden: This section contains confidential information visible to verified Fiserv representatives only. If you are affiliated with Fiserv, please claim your business to access these details.

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4:37 pm EDT

Fiserv Merchant services

This comapny is crooked to the core - well documented on the internet. ANY and all compalints should be filed with the Wisconsin Attorney Generals Office - easy to do online + The Better Business Bureau online.

These are easy to do. The world should know how crooked FISERV is.

PLEASE also file compalaints at the Better Business Bureau and with the Wisconsin Attorney Generals office.

Desired outcome: Return our money

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10:07 pm EDT

Fiserv Bill pay 1st midamerica credit union

Since October 2021 I insisted my banking account at 1st MidAmerica Credit Union be frozen I had had it open for two weeks I had used to bill pay service and the first month my creditors started receiving multiple payments that were unauthorized out of my account. These unauthorized payments at a later time would be returned out of the blue for nssf account unknown or other multiple fictitious reasons that money never return to my account. Thousands and thousands of dollars are missing out of my account every one of my accounts are a mess and we're still trying to figure it out. The bank has no knowledge but I'm sure they're just covering their rear end there is fraudulent as Fiserv and have been less than accommodating.

This have ruined my life at a time I should be retiring I spend day and night for a year now trying to prove without any records or any assistance from the bank what were my charger and what work what were fraudulent I had the bank account for two weeks it is still occurring.

Desired outcome: I want someone to investigate I want my money returned I want to be paid for the time that I have lost with my parents who are in hospice

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Jenn Colon
, US
Nov 08, 2023 4:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same happened with me. I had a dime checking account they paid my con Edison bill with out my consent and now are sending me bills to pay them! No1 is helping me dime bank says they don't know who they are.

Is Fiserv legit?

Our verdict: Complaints Board's thorough examination reveals Fiserv as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Fiserv stands out for its commitment to quality and security. Clients considering Fiserv should delve into its customer service record to gauge compatibility with their expectations.

Fiserv earns 91% level of Trustworthiness

Perfect Trust Endorsement: Fiserv achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Fiserv. The company provides a physical address, 8 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Fiserv's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Fiserv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fiserv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Fiserv have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Fiserv and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Fiserv has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
ComplaintsBoard
H
11:56 am EST

Fiserv Refunding my money back

I purchased some items on Facebook website on 6/26/2020 from [protected]@163.com the items on my visa card (2783) the order said product will arrive in 1-5 business after not receive items I tried emailing this person back I called Ralph Lauren customer support 888-476-7674 because it was on there name and said it wasn't them but a scam I went to my bank Vystar and filed a complaint they gave me a refund back $99.00 dollars thought this was over then 10/17/20 they revered the charge said I had to get in contact with Fiserv 844-202-5070 did this and waiting for my money back because never got items I had been in contact with your company and following up spoke with several customer service telling me it will take 10 business days to refund my money I contacted Fiserv many times Mark 7/31 10/20 Angela 10/28 mark on 11/30 Christina told me case is closed how can you close my case when I have been in contact with you as told last person I spoke to was Mark gave me a case number after all the time I called your company 94846908 and got this case number then this got to be a paypal issue never used them it was under my debit card I just want my money back you can call me [protected] Thank You

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10:51 pm EDT

Fiserv power bill

I have to pay my power bill with ga power through billmatrix. The problem is I can't do that because billmatrix has a policy on how many payments you can make and I've hit the maximum number of payments witch is the stupidest thing I have ever heard for a utility bill. I guess if my power gets shut off it's cuz BillMatrix won't let me pay my bill. I highly recommend if you can use a different company!

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3:30 pm EDT

Fiserv blocked card said not active

I have been on this phone since 11 a.m. I've had I've never had so much trouble with a card I've been paying my electric bill with this card at the Appalachian Power company sent payment through bill matrix they blocked my account they said it was not active and my eye I know my cards active I've been using it I need this fixed and I'm not the blame for this talk to Walmart Appalachian and bill matrix I need proof my card is active so they can unblock it to pay my light bill with the 156 09 getting a lawyer I'm tired I shouldn't be on this 3 hours it's ridiculous somebody needs to get my card unblocked and send information to bill matrix Walmart money card through green. Banking this is ridiculous I'm upset I'm overwhelmed with this I've never had a problem I need this fixed and right before my my lights is cut off

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Update by Ami Jackson Davis
Sep 10, 2018 3:38 pm EDT

I've talked to eight people since 11 this morning BillMatrix has blocked my card and said it wasn't active I said it at can count or closed they've got my $156 and nine cents blocked so it won't pay my utility bill I need info to show them my card is active I've talk to too many people that cannot help me this is ridiculous I want it resolved I don't know what bill matrix and them is doing I don't know what Walmart is doing but I can't get no answers I want my card unblocked so my lights can get paid or we can take it to court

Update by Ami Jackson Davis
Sep 10, 2018 3:52 pm EDT

I need it unblocked I need my light I'm a disabled woman and this is rediicul ridiculous that my card was blocked it's worked to pay light bill and other bills until now I'm really upset with issues it payed my other bills and I still using it's active I want Billmatrix to unblock my card so lights are not cut I got emails where the payment went through they returned to my account power company made mistake on how much my card is blocked I need it unblocked my light get cut off my hospital machines won't work

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Ron Simpson ll
, US
May 17, 2022 10:48 am EDT

Well you [censored]ers did the same [censored] to me. I have plenty of money in the bank but you [censored]s shut off my card. My next calls will be to every federal agency I can discover. You wanna [censored] my life up? Well I got nothing but time. It is now my mission in life to see your website removed from the internet.

ComplaintsBoard
S
8:34 pm EDT

Fiserv Refunds

Today was the worst experience i have EVER had while talking and dealing with customer service dept. Over payment to the water co. Wow who would have thought you as the consumer pay a service to provide you a service which you think is a convenience. However you discover that this company does not in fact even value there customers. Bill matrix is a rip off. All they want is your $$$$$$. They DO NOT CARE ABOUT THEIR CUSTOMERS PLEASE BE CAUTIOUS AND DO NOT USE. GO OLD SCHOOL AND USE YOUR CHECKING ACCT OR GET MONEY ORDERS, CASHIERS CKS.
RUN RUN RUN WHEN U SEE BILL MATRIX

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5:26 pm EST

Fiserv Unauthorized debit to my checking account

On July 29, 2011 my account was debited for a subscription I canceled in August 2010. At the time I canceled service I was disputing the charge they debited my account at that time. I was told by the girl I spoke with that I could not get the refund for the $45.00 they debited in 2010 but she would cancel subscription to avoid any further charges. On July 29, 2011 I noticed that my account was debited again by FiServ for they service I had canceled. I spoke with my bank and was advised to contact FiServ AlertMe department. I called and spoke with Gaga and he assured my I would be credited and the subscription was canceled. I have disputed the charge with my bank and FiServ but have not received a refund. I feel I desire a refund and should not be held again for something I do not want and have no service.

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5:58 pm EDT

Fiserv Denied two payments

FiServ is the apparently the puppet-master behind CBS/Evercom (Correctional Billing Services), a company that handles outbound calls from detainees and inmates at correctional facilities across the USA. Most people, including me and a family member, use the prepaid option with CBS/Evercom, and payments can be made online.

FiServ, however, makes it as hard as possible to fund these accounts on any kind of timely basis to stay in touch with family members with seemingly ridiculous rules posted NOWHERE. Transgress one of their rules, like trying to make more than one payment in a 24 hr. period, and they lock out your credit card for a week.

They will only allow CBS/Evercom to accept one payment per 24 hours per credit or debit card. You may know this, or not, or have known it and forgotten, but the "fail" response on CBS/E's system doesn't necessarily tell you WHY the payment attempt failed---so you try again, thinking you typed a wrong number. Try more than once, and your card is locked out for a week.

It doesn't make sense not to let me make more than one payment in 24 hrs. to begin with---I have plenty of money in the bank, and I am trying to give CBS/Evercom $100 each on two accounts.

The unfailingly polite customer service reps at CBS/Evercom with whom I've spoken and IM'd numerous times are bound by FiServ's rules, yet cannot explain why they exist.

What's missed here is the human story---families have NO OPTIONS except to use CBS/Evercom, and sometimes it takes 10 days or more to maneuver through the many hoops and rules and penalties imposed to prepay the account so the family member can call collect. The c/s rep at CBS/Evercom told me tonight, "FiServ is strict about these rules."

The correctional calling system stinks, and the stench comes from FiServ. If YOU have a family member or friend in a US correctional facility, see if the telecommunications company handling the calls uses FiServ for their payment processing. If so, call the public relations office at BOTH companies and tell them what you think. Also, tip off a reporter in your local newspaper, and ask him or her to do an investigative report on the whole correctional facilities calling rip-off. We CAN change this if we ban together.

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12:00 am EST

Fiserv Scam and cheating!

I have applied for the barclays gold credit card and it has been more then 45 to 50 days i have not received any intimation regarding the status of the card. Plz advise smb, what can be done in this situation!

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Cathy Dufty
Buskirk, US
Nov 27, 2023 1:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been hung up on 4 times after they got all my information and asked me to hold. today is Nov 17,2023.

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Winter314
Portland, US
Jun 02, 2014 10:40 pm EDT

Fiserv demands paper enrollment with SS#, DL number and photo, email, date of birth, address, phone and subscriber id number along with non-secure bank paper letter ... all sent to PO Box in Columbus, OH. Very non-secure practices.

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FraudSpecialist1
Columbus, US
Oct 19, 2009 12:53 pm EDT

I work with Fiserv... we dont handle or issue ANY cards. We are a fraud detection agency as well as handle your online bill pay. You need to direct your issues to your own financial institution.

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Contact Fiserv customer service

Phone numbers

1800 872 7882 +1 (800) 877-8021 More phone numbers

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www.fiserv.com

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