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CB Collection Agencies FirstSource Solutions 205 Bryant Woods South, Buffalo, NY, 14228, US
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FirstSource Solutions
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FirstSource Solutions

205 Bryant Woods South, Buffalo, NY, 14228, US
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2 complaints
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Working hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
Closed
Sun
Closed
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5:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FirstSource Solutions - Harassed and released information to 3rd party

I contacted the collection company to settle a debt. I informed them that I would call them back when I received verification from the bank. But I would not do a check by phone I would send a cashiers check. They called me 5 times within an hour on my cell phone and called my home and shared information with someone that answered the phone without authorization. Repeated word for word the conversation, amount owed, settlement info, that I was going to borrow the money to pay this debt off, even included that I would call them back. I called the company back and spoke to the woman who admitted she shared information. I know this is a violation of my rights. Is there anything that can be done?

Read full review of FirstSource Solutions and 3 comments
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Ghost1522
,
Aug 12, 2023 5:10 am EDT

Yesterday one of your representives did some excellent work on my computer and has charged me £79.99 when in fact I had previously paid £319.99 for maintenance up to 08.05.27

My Customer is 202412

Can you please refund me the £79.99

J
J
Jeanna Latimer
, US
Jan 25, 2019 3:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was accused of being at Purdue in [protected] but never heard of it.
I also never went to Kaplan University in [protected].
Someone used my name on a FSFSA.
What do I do and the college saying I went there?

E
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Ellejay
, US
Mar 20, 2016 7:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i keep getting new collection agencies, Firstsource being the latest, trying to collect on an account and adding to my credit reports, from Windstream that has been investigated and dismissed in 2014. i don't know what to do. As soon as i show proof to one, another agency takes it over. i do not understand why the credit bureaus keep allowing this to happen either. any help?

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5:26 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

FirstSource Solutions - Terrible company

Mervyn's closed in our area several months ago. I had not shopped there in almost 2 years, & had not received any bills from them. On Thursday, April 2, 2009, I received a call from a woman who said she worked for firstsource, a collection agency trying to collect $20.41 that was a bad debt from Mervyn's. I said that I had not shopped there for quite a while & had received no bills. She quoted an address, where I had never lived. In fact, it is a shopping center. I said that I was sure that I had not made a purchase, that I had purchased a home recently with no credit issues. I would pay if she could send me an itemized statement & if I had made the purchase. She said she would send me a statement, verified my address. Why was I called before a statement was sent? I asked that she note my account that I not be called again. Another call on Friday, April 3, 2009, same dialogue. Monday, April 6, 2009 a third call from India. I explained again. So many calls so close together is harassment. He said it was not harassment, just doing his job, and that he 'gets his money from you (me)'. Informed him I would report him to dept of Consumer Affairs & hung up. Then went online to look for Mervyn's and found this site.

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MR. allways right
, US
Sep 11, 2009 1:46 pm EDT

look it is the job of the collector to collect the money that U OWE to them or there clint that they are working for if u don't have the money then don't run up the bill. Also they can call as much as they want just no twice in a day unless u give per verb to do so. Remmber u owe there client money that U TOOK and signed a writen agreement the u would pay back the money. As far as a wrong address it's nothing it happens all the time people move if u were current on all ur bill and responsable u wouldn't have that problem. o ya the other thing is is that they also have the right to call anyone in ur family if they find a # for them so if u ignore ur bill or the call they can and have the right to call anyone in ur family. how ever they can't disclose the nature of the call and only can ask to take message or ver phone # or address. people just pay ur bills

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