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Firstrade / Refusing to give my money back!

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Firstrade made an unauthorized withdrawal from my checking account. It seems to me that they ARE HAVING LIQUIDITY PROBLEMS. While I investigated the withdrawal, i tried to transfer the money back into my checking account. Firstrade's policies clearly state that ACH deposits are available for withdrawal after 7 days (or 10 days I don't recall from top of my mind). However, Firstrade refused to give the money back for more than two months.

When I asked Firstrade to send me a copy of their policies, they send me back an email confirming that the money should be available after 7/10 days (that was the actual text of the policy). But then ignoring their own message they stated that the policy was to witheld deposits for 2 months.

After I complained with FINRA and the SEC was money was returned promptly (by the deadline stated by FINRA)...

Morale of the story: stay away from FIRSTRADE. It seems that they are about to go under.

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N  20th of Oct, 2007 by 
Agree Disagree 0 Votes
You not switch to zecco.com. Where you can trade stocks for free?
A  17th of Apr, 2017 by 
Agree Disagree 0 Votes
I have met this same situation and wanna to complain with FINRA.

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Firstrade Logo Firstrade
Customer Service
30-50 Whitestone Expwy., Ste. A301
New York
United States - 11354
+1 718 961 6600
+1 718 961 3919
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