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FirstExpress / Awful service

1 United States Review updated:
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All I can say is this company is misleading in many ways. First, their website indicates FREE benefits, new employees get a tele-med program for themselves with no family coverage, not that it paid diddly anyway. After a year the employee gets real health insurance.

Second, the website also indicates excellent maintenance program, what a crock of poop! Third, if you're parked at a truck stop and a thief breaks into your trailer and steals the product, they will fire you for it or demand that you quit then give you an hour to have your truck cleaned out and gone.

They tell the new drivers in orientation not to park at the Averitt terminal (sister company) in Memphis because there's not enough room so the only alternative is the truck stop. Both Averitt and the truck stop were robbed about the same time so I guess it didn't matter much where a driver parked, none is safe.

See, these guys were failing a few months back and couldn't keep the drivers working for a lack of loads, which resulted in two weeks off at a time without pay. Then come the week before Christmas they use the excuse of the truck thieves or any excuse to get rid of you.

Beware of this company and their so called safety manager Sonny who is a cold-hearted wossey. Oh yeah, orientation sleeping arrangements are 5x7 rooms with dirty mattresses off the side of the driver lounge there at the terminal, this should have been the first red flag but instead my husband gave it a chance at my urging and ended up fired for something that was out of his control. Just another typical piece of crap trucking company...

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  • Ca
      25th of Feb, 2009
    0 Votes

    yep, most of the dispatchers are ###s with no previous trucking experience while the load planners stare at their computer screens screwing over drivers they dislike and giving good loads to the suck ups. Speaking of suck ups, check out the ops mgr and that Adam guy. Lots of ego but no performance. Better be glad they got Averitt to support them.

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