first quality roofing / bad roofing job

i have had the roof done 3xs by first quality roofing, i called them again because i have another leak. they said i have to provide copy of my agreement again for the 4th time and they say they have no record of us. I do not understand how a company can do a roof 3 times forget to tar it the first time come out tar it again the 2nd time and not tar the front part of house come out again tar all of the roof (again) and now need to do the roof over our garage. this is too much .


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