First Premier Bank / Premier Bankcardawful customer service, awful accounting department stay away

I had 2 Premier Bankcard accounts. In July I made 4 payments 7/10, 7/12, and 2 7/26 and closed out my account. The inept Accounting Department applied all 4 payments to one account and cause the 2nd account to become 30 days lat. I called almost everyday for over 2 weeks until the error was finally corrected. But in the interim Premier Bankcard reported my one account 30-days late to the credit bureau and are completely refusing to remove the late payment, even after I faxed them 5 times documentation. The absolute WORST customer service. Inept Customer service reps, make promises and actually lie to their customers and Credit Services is a scam. AWFUL, never do business with them. Reported to BBB and Consumer Affairs, and I am considering retaining an attoryney and sueing.

Dec 12, 2018

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